"Not enough data available"

[Bradleyhlb]

Hello!

I'm having a problem, as if just today, with the display of data in my exercises. While the Fitbit is recording all info for the exercise (heart rate, calories, steps) and everything is accounted for in other areas, the graphs/charts are not displaying for "heart rate" or "calories burned" when I go into each exercise. Each blank area says "not enough data available" though all the info is present at the bottom (impact on the day) and top (time in heart rate zones).

I have tested a few different exercises after force closing the app, updating the app, logging out of my account and back in, and also restarting my phone. All 4 logged exercises are giving me the same error.

The is the first day I've encountered this problem, as all exercises yesterday recorded and displayed the proper info. Something just seems to be wrong as of early this morning.

Please let me know how to correct this problem, and thank you in advance!

[MarcoGFitbit]

Hello @jtaylorewu, I hope you're doing well, thanks for joining the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your feedback. We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and as you've noticed, our team is working on this issue, which is why the put on a banner on top of the screen. Once our team has more to share about this situation, they will make sure to post it here in the official Forums.

Thanks for your patience and understanding, have a great day. 

[milalilu]

hi! The problem is still not solved! We moved the clock to summer time in Europe today and none of my workouts or activities today show! Everything is tagged with “no data available” - even after I reinstalled the app, restarted etc! I saw that problem was reported back in 2016?! Guys, it’s 2019 and you still haven’t solved it?! I bet apple watch doesn’t have that problem and if it had, they would have taken the time to solve it!!! I really do hope you solve this ASAP and that next year those still keeping with your brand and not switching to apple or Samsung will not have to face it again. Disappointing!

Moderator Edit: Format.

[SunsetRunner]

Same here. Two sessions from yesterday with «not enough data available» even though the watch kept track of all the necessary data during the workout and treadmill session.

[MarcoGFitbit]

Hello @SunsetRunner thanks for joining the conversation. Have a warm welcome to the Fitbit Community. It's nice to see you too @milalilu I hope you're doing well. 

I appreciate you have taken the time to report this situation to us. I would like to thank you for letting us you've already tried to troubleshoot this issue. At this moment I would like to ask you to update the Fitbit app to the 2.91 version that was recently released. Then sync your Fitbit device again. If you're still seeing the "No Data Available", please force-quit the app and open it again. 

Thanks for your patience and understanding, give these steps a try and let us know the outcome. 

[HarrisLevy]

Appears that it has happened with the change of clocks. Getting the same issue described back in March. Any ideas on what the fix is? Restart / Reinstall / Resync? Or wait a day?

[Jell6]

As this has just happened to me and it's  also the day  the clocks go forward I  imagine it is related,  but why?

You replied in 2016, and it's  still happening in  2020.

Strava  didn't  record my run this morning  either  as an "unknown error occured"

Hmmm..........

[Leanneemily]

Same here! Must be related to the clock change but can’t believe it’s been an issue since 2016 and it’s still not fixed!  

[swtwc]

i’m having the same issue, too... in 2020! (also on the day clocks went forward to british summer time) 😩

[RichDro]

Just found this thread. Clocks went forward last night and today my Fitbit is saying not enough data available when showing sleep and exercise stats.  Is there still a problem with the app?

[Kenmck]

Mine started working again don’t know what the problem was but Fitbit I’m sure didn’t fix it

Sent from my iPhone

[Kenmck]

Mines working again

Sent from my iPhone

[Jell6]

Mine did eventually provide the data,  but showed my max hr at 53 for a 4.5 k run!

I'll see how the next one goes, I expect it will be fine. 

[PatJohnson]

Guess what? It’s April 2020 and it’s still happening... Same case of Daylight Savings in New Zealand and my workout has “Not enough data available” for Heart rate and Calories burned.

Quite shocked this hasn’t been fixed in over 4 years...

[Ncht]

Has anyone resolved this data issue. I saw several posts from March. Mine just started this today. I went for a walk this morning, read the results on my Fitbit when I got home, finished the workout. When I looked on the app, part of the workout is showing, the map cuts off half way through the walk, the time for the walk is correct but I don’t think the amount of steps is and none of it is included in my daily activity. I have restarted the Fitbit, checked for updates, etc. but nothing has fixed the problem. 

[Leanneemily]

No resolution for when it happened to me but it only happened the day of the clock change and then started working again the day after. Those results were never corrected but its working fine now.

[Ncht]

Thanks for the feedback. Maybe mine will just start working correctly tomorrow. I sure hope so. The only thing that was different is that on Sunday it does completely and I didn’t charge it until yesterday. Wouldn’t think that would affect it but that’s the only thing that’s been different. 

[RonnieHotdog]

I finished a cycle ride 2 days ago and it logged everything fine, burning 500 calories and logged all my heart rates. 

I did the same ride today and said I burnt 100 calories with no heart data? 

Am I doing something wrong? I don't understand how it can differ day to day. Really annoying as it's only 3 weeks old

[phoenixfitt]

This is happening to me too today, it's the second day of using this expensive device and already running into bugs. Completely unacceptable and it goes to show how serious Fitbit are taking this problem. Allocate this to your software people and sort it out. 

[RonnieHotdog]

I managed to get this fixed! 

You have to wear the Fitbit on the actual ball of your wrist, or slighter past it. 

I started to do this 5 days ago and have had reliable data since 

[Tearshia]

2020 and still not fixed. Just bought this thing a week ago too. I think I'll end up returning it because it looks like this issue has been going on for years with no fix. Doesn't sound like they actually support the devices once you buy it. Definitely not a good look for the company.