About CindyMFitbit

Hi @kstande. It's good to see you here in the forums. Thanks for the details shared in your post and for restarting your Charge prior posting. I suggest trying a factory reset  by doing these steps: Plug your Charge 5 on the charger and hold the button on the device (charging cable button) until the device displays the blinking Fitbit logo. It could take up to 15 seconds before it shows up. When the device’s display starts to flash, release the button. Wait one to 2 seconds. Hold the button until you get a screen that displays a circle. If it continues doing the same, my best recommendation is to contact our Support Team so they can look deeper into the issue and help you with this matter. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. Catch you later.  ... View more

Hi @Odyssey13, I'm glad to see you around, thanks for the input.  @Chad24 Welcome to the Community Forums!  Thanks for the details shared in your post. If you continue getting the unlock with your phone message on your Fitbit Sense, it is because you entered an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device with your paired phone. To unlock your device with your phone: In the Fitbit app, tap the Today tab then your profile picture then your device image. Tap Device Lock. Find the option to reset your PIN code. Hope this helps! ... View more

Hi @BobC83, Welcome to the Community forums!  I appreciate the details shared about this experience with the heart rate on your Fitbit Sense while sleeping. I would like to share with you that several factors can affect heart rate, including air temperature, stress level, alcohol or caffeine intake, immune response to illness, and medication use (source). Exercising in cold weather can make it more difficult for your device to track your heart rate, as environmental conditions can affect skin perfusion (the amount of blood that flows through your skin). Spikes in your heart rate during sleep may be caused by sudden movements (for example, waking up and getting out of bed), or a weak signal due to wrist placement. If you haven't done so, please review our tips in How do I improve the accuracy of a heart-rate reading? For any concerns about your heart-rate data, I suggest contacting your physician. I hope this information is helpful!  ... View more

Hi @Clove6060,  I'm glad to see you here. Thanks for sharing the details about the issue with your SPO2 readings, I appreciate the troubleshooting performed before contacting us.  I want to share with you that there are some factors that may affect this reading, such as not using the SpO2 Signature clock face, not syncing after waking up or getting less than 3 hours of sleep. If they don't apply to you, please give a try to the following steps: Open the Fitbit app and tap your profile picture > Sense > Clock Faces. Verify if the settings and permissions for the SpO2 Signature clock face are correct. Make sure the Fitbit app is updated. Restart your watch. Wear your watch slightly higher on your wrist to sleep and sync it with the Fitbit app once you're awake to check your details. Hope this helps, keep me posted. ... View more

Hi @Julieljohnson99 and @Dbz. Welcome to the Fitbit Community! To change the units used for the temperature in the Weather app, I suggest trying the following: In the Fitbit app, tap the Today tab tap your profile picture, tap  your device image, tap Gallery and then weather, you might need to swipe up to find the app. Tap Settings. In the Temperature Unit section, tap Units and choose the unit you want to use. Sync your device to save changes  Hope this helps! ... View more

Hi @Hichm3n, Welcome to the Fitbit Community! Thanks for the details shared and the troubleshooting tried before contacting us. I suggest checking the following tips:  See if you’re using high battery use features. For more information please visit Can I extend my Fitbit device's battery life? Please follow the charging tips in this Fitbit help article Why isn't my Fitbit device's battery charging? Let’s try a restart. For more information please see How do I restart my Fitbit device? Hope this helps!   ... View more

Hi @HeatherL74, welcome to the Community Forums! Thank you for sharing your experience and details about the issue that you are having with your Fitbit Sense. If your Fitbit device is not able to turn on, try restarting it by doing the following:  Press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button. For more information please see How do I restart my Fitbit device? Also try changing the clock face in the Fitbit app, see How do I change the clock face on my Fitbit device? Hope this helps!  ... View more

Hi there, @Roderick1980. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.    I'd suggest trying the steps below:   1. Remove Versa 2 from your phone's Bluetooth settings and in the Fitbit app. 2. Restart your Versa 2. 3. Turn off other Bluetooth connections when not in use. 4. Open the Fitbit app. 5. Set up your Versa 2.   Hope this helps.  ... View more

Hi there @Pattimruk46. Welcome to the Community Forums. Thanks for the details shared in your post.    Please follow these steps, some of which you have already done, but the order is important:   Restart your Versa 2. Please on the mobile phone, go to Settings> Bluetooth, and remove all connections that are there with the Fitbit device. (Forget, ignore or unpair the device depending on the version of the mobile phone's operating system) Turn off the bluetooth and restart your phone. (switch off and on again). When the phone is back on, turn the bluetooth on again, but do not try to connect to the tracker from here. Go to the app. From here, try setting up the tracker as a new device, see How do I set up my Fitbit device? Hope this helps.  ... View more

Welcome to the Fitbit Community, @Errickc. Thank you for sharing your time zone query.   If you changed time zones and the time on your device is still incorrect after syncing, make sure the time zone setting is correct: In the Fitbit app, tap the Today tab             your profile picture >       App Settings >      Time Zone. Turn off the Set Automatically option. Tap Time Zone and select the correct time zone. Sync your Fitbit device. Hope this helps!  ... View more

Hi there, @Maheensaleh. Welcome to the Community Forums. Thanks for the details provided in your post.    I've seen you contacted our Support Team and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.   See you around.  ... View more

Hi there, @Ranchrider. Welcome to the Community Forums. Thanks for the details provided in your post.    I'd suggest trying the following:    Open the Fitbit app and tap account Tap Social and Sharing Tap Privacy Change Average Daily Steps to allow friends to see it Force quit and reopen the app  Hope this helps!  ... View more

Hi there @percussionlover. Welcome to the Community Forums.    Thanks for the details shared about the issue that you are experiencing when connecting you Charge 4 with your iPhone 12 and for the troubleshooting tried prior posting.    If you continue getting the same message on your Fitbit device, is because it s on the setup mode, so please make sure of the following:    1. Your iOS software is updated to the latest version. Verify by going to Settings > General > Software Update to check for updates.  2. Bluetooth is enabled in iOS settings. 3. Fitbit is also updated on your phone. Once you have verified the above do the following:  1. Restart your tracker. 2. After your tracker has restarted, reboot your iOS device.  3. Open the Fitbit app and proceed through the setup process, see How do I set up my Fitbit device?   I hope this helps!    ... View more

Hi there, @Skittles52. Welcome to the Community Forums.    If you want to update the email address associated with your Fitbit account, please follow the steps below:   Open the Fitbit app and tap the Today tab, tap your profile picture. Tap Account Settings then Change Email. In the New Email and Confirm New Email boxes, enter your preferred email address. In the Confirm Password box, type your Fitbit account password. Tap Change and follow the on-screen instructions. In the email you receive, click Verify your Email to complete the update. I have moved  your post to keep our forums organized.    Hope this helps!  ... View more

Hi there @cr8482. Welcome to the Community Forums. Thanks for the details provided in your posts about the issue with your Versa 2 and for the troubleshooting steps that you tried prior posting.    If you haven't done so yet, I'd recommend following the troubleshooting steps provided here: Why isn't my Fitbit device's battery charging?    If that does not work, try the following:  Press and hold the button for about 8 seconds until the screen turns off or you feel a short vibration. When you feel the vibration, release the button and immediately press and hold the button again. Wait until the blue logo appears, then disappears: Immediately release the button and then immediately press and hold it again, until you feel a vibration. After you feel the vibration, release the button. This vibration indicates they started the factory reset. Let me know how it goes.  ... View more

Hi there, @cfgod. It's good to see you again. Thanks for the details shared in your post and for restarting your device prior contacting us.    If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device with your paired phone.   To unlock your device with your phone:   In the Fitbit app, tap the Today tab then your profile picture then your device image. Tap Device Lock. Find the option to reset your PIN code. Hope this helps!  ... View more

Hi there, @weeiz. Welcome to the Community Forums. I appreciate the details provided about the inconvinience that you are experiencing when opening apps on the Fitbit app. Thanks for the troubleshooting that you have tried prior posting.    I recommend to verify if the app is updated to the latest version. For instructions, see this help article. A new version was released a few days ago and I hope this helps to fix these kind of issues.    Keep me posted!  ... View more

Hi there, @Dodie98. Welcome to the Community Forums. Thanks for the details provided in your post and for the troubleshooting steps that you have tried prior posting.    If the reminders to move toggle is still turning off by itself on the Fitbit app, please make sure that your phones have the most updated Fitbit app installed, a new update was released a few days ago. Once the app is up to date, log out of the app, restart your phone, open the app again and log in. Finally, turn on the reminders to move option and see if the issue gets fixed.   See you around. ... View more

Welcome to the Fitbit Community forums, @Tracy9876.   Thank you for sharing this information about the missing steps on the Fitbit app, I'd suggest trying the following:    On the Today tab and tap Edit. To add a stat tile, swipe down and find the stat you want to add then tap Add. Tap Done. If the steps are still missing, try to set up your Fitbit device as a new device in your account   Hope this helps.   ... View more

@No9 Welcome to the Community.   Thanks for letting me know about your Charge 5 not getting notifications, thanks for your efforts to fix this issue before posting. I'd suggest to double check if the Sleep Mode and DND settings are turned off on your Charge 5, if these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.   If the issue persists after double checking these settings, give a try to the following: Forget your Charge 5 from the Bluetooth settings. Turn off other Bluetooth connections nearby. Force quit the Fitbit app and restart your tracker. Open the Fitbit app and pull down on the screen to force a manual sync. Try receiving a call or text notification to test your tracker. Hope this helps. ... View more

Hi there @PerryV. Thanks for your input.    Hi @LisaA1235.  Welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen went blank, I understand where your concern is coming from.   In order for me to better assist you with this, please confirm that you've followed the steps below:   If your Charge 3 is still syncing, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process.  Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device? Hope this helps!  ... View more

Hi @Mummadee. Welcome to the Community Forums. Thanks for the details provided in your post about the missing steps in your Fitbit account.    Let's confirm the following: are you using only one tracker or do you have multiple trackers in your account? If this is the case then make sure you sync all your trackers and then chose which one you are going to wear for the day or the activity you want to perform, this way you will avoid having steps reduce on your account. Also have you logged any type of activities on your account?    You can also restart your tracker following these instructions.   I have moved your post in order to keep our boards organized.    Let me know how it goes! ... View more

Hi @NancyB, Thanks for stopping by and share your feedback about the Fitbit app version 3.75.   @LZeeW Thanks for the input. Great news! the iOS Fitbit app version 3.76 has been released and it's progressively rolling out to all our members and it is intended to help to improve the sync process. For more information about this new update, please check this help article.   If you need anything else, let me know!    ... View more

@Bam21 Welcome! It's great to see you around.    Thanks for the details provided in your post. Please note that Fitbit estimates sleep using a combination of your movement and heart-rate patterns. When you haven’t moved for about an hour, your tracker or watch assumes that you’re asleep. Additional data—such as the length of time your movements are indicative of sleep behavior (such as rolling over, etc.)—help confirm that you’re asleep. While you’re sleeping, your device tracks the beat-to-beat changes in your heart rate, known as heart rate variability (HRV), which fluctuate as you transition between light sleep, deep sleep, and REM sleep stages.    If your husband is not getting sleep information with any of your devices, I recommend considering the following:   If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight. If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device? If you slept for less than 3 hours. If your device’s battery is critically low.   For more information, see What should I know about Fitbit sleep stages?   Hope this helps.  ... View more

Thanks for your response @GravitySux.    I appreciate for trying the suggested instructions. As per the details that you have shared, it seems the device is completely unresponsive so I'm sorry for the inconvenience. In this situation my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

@YetAnotherIssue Welcome! It's great to see you around.    Thanks for the details shared on your post and for the troubleshooting tried prior posting. I suggest trying the following in order:   1. On your phone, tap Settings → Bluetooth → the information icon → next to the name of your Fitbit device  → Forget This Device. 2. Turn off Bluetooth 3. Restart Versa 2. For more information, see How do I restart my Fitbit device? 4. Turn on Bluetooth   5. Open the Fitbit app and force sync your device. Press and hold on the screen and pull down.   Hope this helps.  ... View more

Welcome to the Community Forums @Bunti.    Thanks for the details shared in your post. I suggest trying the following:    Remove your Versa 2 from your Fitbit account and from your phone's Bluetooth settings. Force quit the Fitbit app. Turn off the Bluetooth. Shut off your phone and turn it on after 1-2 minutes. Turn on the Bluetooth. Setup your Versa 2 again. If there is no connection, restart your Versa 2. If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?    Hope this helps.  ... View more

Welcome to the Community Forums @Kellz77.    I appreciate the details shared in your post. I understand where you're coming from. I'd suggest checking this thread to confirm that you have followed the correct steps to cancel the subscription. If that doesn't help, it's recommended to get in touch with our Support team, so they can continue assisting you.    On a side note, I've moved your post to the Fitbit Premium board to keep our forums organized.   See you around.  ... View more

@WizOfOZ Thanks for your response.    If the link provided before is not showing you all the options available to contact our Support Team, you can do it using the Fitbit app, so please do the following:    Open the Fitbit app  Tap your profile picture at the top left  Tap Help & support and then tap Contact Customer Support and follow the instructions there  Hope that helps.  ... View more

@GravitySux Welcome to the Community Forums.    Thanks for the detailed information shared and for all your troubleshooting efforts. I understand that this can be frustrating. Please note that we don't have the exact reason why this happened with the display on your Fitbit Ionic and while there is not a way to restart the device using an USB cable and your PC, I'd suggest trying the following:    Important: Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost.   On the device, hold all three buttons for about 10 to 12 seconds.  When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive).  When the device vibrates, release all buttons.  Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays fitbit.com/global/us/setup When the device successfully resets, please set up your Ionic as new device. See How do I set up my Fitbit device? Hope this helps.  ... View more

@mindorff Thanks for your response.    I appreciate the input. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.   Keep on visiting the forums.  ... View more

Great to see you around @Odyssey13. Welcome to the Community Forums @Jillyt713.    Thanks for the details shared in your post. In addition to what @Odyssey13 has mentioned, if just the food tile is missing on the Fitbit app, you can do the following to add it back:    On the Today tab, tap Edit. To add a stat tile, swipe down and find the stat you want to add > tap Add. Tap Done. For more information, see How do I use the Fitbit app?   Hope that helps.  ... View more

Hi there @Lymmeln.    Thanks for the details shared in your post. To change the gender, please do the following:    Open the  Fitbit app and tap today tab ► then tap your profile picture at the top left corner  Tap the tile with your name. Tap Personal. Tap the information you want to change and make your changes. Tap Save. Hope this helps.  ... View more

@mindorff Welcome! It's great to see you around.    I appreciate your participation in the Forums and for providing us your findings and workaround. I hope this is helpful for any other user. I'd also suggest checking this help article How do Fitbit devices sync their data? where you can find more information about syncing a Fitbit device with more than one device.  See you around. ... View more

Welcome to the Community Forums @WizOfOZ.    Thanks for the details shared in your post and for the troubleshooting tried prior posting. If you already tried the instructions listed on this help article and the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around. ... View more

@Huxsal Welcome to the Community Forums.    Thanks for taking the time to share what you've experienced with your Fitbit device and for all the troubleshooting that you have tried so far. I understand that this can be very frustrating. If you haven't done so, I'd suggest trying the following:    In the Fitbit app, tap the Today tab then your profile picture and then find App Settings Tap Time zone and then turn off the Set Automatically option. After 10 seconds turn on the "Set Automatically" option again and input the right time zone and sync. On a side note, I've moved your post to the Android App board to keep our forums organized.   Hope this helps.  ... View more