About CindyMFitbit

CindyMFitbit · ‎10-26-2021

@Ehrlichrk Thanks for your response. It's great to hear that the instructions provided help you out to resolve the issue. I appreciate all your efforts to fix the difficulties experienced. Have a wonderful day!

CindyMFitbit · ‎10-26-2021

@carlo12377 Thanks for stopping by. Thanks for the detailed information shared and for all the troubleshooting tried prior posting. I understand how you are feeling about this situation, our team is always working on improving our devices and user experiences, and your comments are always welcome. It seems that you already followed all the instructions listed at: Why won't my Fitbit device sync? and the inconvenience persisted, so my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. While we’re no longer offering support by email, you can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. See you around.

CindyMFitbit · ‎10-26-2021

Welcome! It's great to see you around @K_R2. Thanks for the detailed information shared. It's odd this situation with your Fitbit Ionic, so I'd like to confirm if this is happening only when getting calls or if you have noticed this behavior with any other function? In the meantime, I suggest trying the following: Open the Fitbit app, tap your profile icon and then tap your Ionic image Find the notifications and turn off calls Restart your Ionic. For instructions see, How do I restart my Fitbit device? Go back to the notifications and turn on the calls Sync your device and test your Fitbit Ionic See you around.

CindyMFitbit · ‎10-26-2021

@Ehrlichrk Welcome! It's great to see you around. Thanks for the details shared in your post. I'd like to confirm if you are able to see the name or number of the sender and the message? If you are able to only see "New message", I recommend checking if the following is enable on your phone: Open the Messages app on your phone, then go to "Settings" (the 3 little dots at the top left corner), then "Notifications", then "In-app notification settings", then enable "Preview new messages". If the above wasn't enable, try enabling now and then test it to see if the notification can be open the way it's expected. Hope this helps.

CindyMFitbit · ‎10-26-2021

Welcome to the Community @cerbykev. Thanks for your response @TrishFL. Hi there @Brandon41. I appreciate your participation in the Forums. I understand how you are feeling about this situation. @cerbykev If you already tried the suggested instructions and your device is still not syncing, I'd recommend contacting our Support Team, I know they will be glad to help you out and provide a solution. Click here to get connected. @TrishFL As per the information that you have shared in your post, it seems that your Charge 3 is still not connected properly to your account and for that reason you don't see all the categories, and your previous information is still missing, so I suggest trying the set up process just one more time. If your tracker is not setting up, please see, Why can't I set up my Fitbit device? @Brandon41 If you haven't done so, please review our help article Why won't my Fitbit device sync? for some tips, you can skip the ones that you already tried. See you around.

CindyMFitbit · ‎10-26-2021

@bronwyn77 Thanks for your response. I really appreciate for trying the suggested instructions. I'm sorry to hear that the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. See you around.

CindyMFitbit · ‎10-26-2021

Welcome to the Community Forums @MrG5763. Thanks for the details shared in your post. I appreciate for already restarting your Charge 3. I understand how this could make you feel, if you haven't tried, I suggest changing the clock face on the Fitbit app. Click here to see the instructions. If the inconvenience persists, let's try performing a long restart. A long restart is different than the basic one and you can complete it by following the instructions below: Connect the device to the charging cable. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. On a side note, I've moved your post to this thread so we can keep our forums organized. Hope this helps.

CindyMFitbit · ‎10-26-2021

Hi @ryanleung Thanks for stopping by. Thanks for taking the time to share what you've experienced with your Fitbit Ionic. I'd like to confirm if this is happening while tracking swim lengths automatically or if you are using the Exercise App on your Fitbit Ionic? In the meantime, I recommend performing a restart on your device and please keep an eye on the behavior. For the restart, please check: How do I restart my Fitbit device? I also recommend visiting the following link for more information: How do I track my swims with my Fitbit device?. Please make sure that you set the the correct pool lengths for your Fitbit device before you start a swimming activity. You can also update it if you use a different size pool. In addition to this, please note that you can use any of the 4 most common strokes (freestyle, backstroke, breaststroke, and butterfly), but for best results, we recommend swimming freestyle. Hope this helps.

CindyMFitbit · ‎10-26-2021

@Marleneopstvedt Thanks for your response. I appreciate for letting me know that the inconvenience has been resolved. I appreciate all your efforts to fix the difficulties experienced. Have a wonderful day!

CindyMFitbit · ‎10-25-2021

@HaraldJ Thanks for your response. I understand where you're coming from and I appreciate the feedback provided. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Our limited warranty provides replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for replacement. Fitbit as any other company has policies to follow through. If you have doubts about the response that received from our team, please feel free to get back to them. They will be glad to give you more details about your warranty options. Catch you later.

CindyMFitbit · ‎10-25-2021

Thanks for your reply @daks7523. I understand where you're coming from and I appreciate the feedback provided. Please note that we don't have repair centers and for that reason our support team provided some troubleshooting steps, but your device didn't respond, so I'm very sorry for the inconvenience. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Catch you later.

CindyMFitbit · ‎10-25-2021

Thanks for your response @AZLife. I understand where you're coming from and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. Catch you later.

CindyMFitbit · ‎10-25-2021

@onknight Welcome! It's great to see you around. I appreciate your participation in the Forums. It's great to hear that you keep motivated by reaching your step goal. Please note that your Charge 3 uses the sensor in it to detect movement and will translate this movement into steps. If you hold on to the handlebars then you won't be moving your arms as with a normal walk and steps won't be counted. Ideally you won't use the handlebars so all your steps will be calculated. Keep in mind that you need to be actually walking so your tracker can register all your information. You can check the article: How does my Fitbit device calculate my daily activity? for more tips. Hope this helps.

CindyMFitbit · ‎10-25-2021

@Gérardo it was a pleasure! Have a wonderful day.

CindyMFitbit · ‎10-25-2021

@AZLife Welcome to the Community Forums. I appreciate your participation in the Forums. Note that at the moment the landscaping viewing for the Fitbit app is still not available. However, I noticed that there is Feature Suggestions post about, Landscape Orientation Fitbit App. Make sure to include your vote, as this is always useful to continue to track popularity and demand over time. On a side note, I've moved your post to this thread so we can keep our forums organized. See you around.

CindyMFitbit · ‎10-25-2021

Hi there @Sooby2452 Thanks for stopping by. I appreciate the time you took to share your feedback about the Fitbit technology, we're always striving to provide you with the best customer service and features implemented in Fitbit watches/trackers. We're always here to assist you and to help you troubleshoot any issue you might be experiencing. If you are having difficulties to sync, you can learn more about it by checking this article: How do Fitbit devices sync their data?. And you can try this syncing troubleshooting. If you are having any other connection issues, you can provide more details and I'll be happy to help you out. To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board. See you around.

CindyMFitbit · ‎10-25-2021

Hi everyone. Thanks for stopping by @kcouncil. I appreciate your participation in the Forums and sharing your feedback. Thanks for your findings and workaround, it's great to hear that it worked for you, and I hope this is helpful for any other user. See you around.

CindyMFitbit · ‎10-25-2021

@shwang Welcome to the Community Forums. Thanks for the details shared in your post. Please note that in order to find the account button, you need to tap the profile icon in the top upper left hand corner on the Fitbit app. If you don't see the option, I suggest trying the following: Make sure the Fitbit app is updated. See How do I use the Fitbit app? Force quit the Fitbit app. Restart your phone. To connect or sync, you can do the following: With your device nearby, open the Fitbit app to the Today tab Press and hold on the screen and pull down. Once it syncs, you will get a sync complete message On a side note, I've moved your post to the Android App board to keep our forums organized. Hope this helps.

CindyMFitbit · ‎10-25-2021

Hi @SunsetRunner It's nice to see new faces around! I appreciate for joining us to the tread. I'm sorry to hear that you are having difficulties to sync your Fitbit Charge 3. If you already followed the instructions listed in our help article Why won't my Fitbit device sync? and the issue persisted, I suggest contacting our Support Team, so they can look deeper into the issue and help you with this matter. Click here to get connected. Catch you later.

CindyMFitbit · ‎10-25-2021

Thanks for your help @LZeeW. Hi there @Marleneopstvedt. Thanks for taking the time to share what you've experienced when logging your exercises. I'd like to confirm if your Fitbit app is in English? If not, have you tried to change the language of the app to English to see if you continue experiencing this issue? For more information about how to change a language, see How do I change my language on Fitbit? If you continue having difficulties, please try the following: Log out of the app. Force quit the app. Restart your phone. Log into the Fitbit app and try logging a new activity Hope this helps.

CindyMFitbit · ‎10-25-2021

@bronwyn77 Welcome! It's great to see you around. Thanks for the details shared in your post and for all the troubleshooting tried so far. I suggest trying the following in order: 1. On your phone, tap Settings → Bluetooth → the information icon → next to the name of your Fitbit device → Forget This Device. 2. Turn off Bluetooth 3. Restart your Charge 3 one more time. For more information, see How do I restart my Fitbit device? 4. Restart your phone 5. Turn on Bluetooth and open the Fitbit app tap the today tab and then tap your profile picture. Tap Set Up a Device. Choose your device and follow the on-screen instructions to continue. Click on replace if you see the option. On a side note, I've moved your post to this thread so we can keep our forums organized. Hope this helps.

CindyMFitbit · ‎10-25-2021

Welcome! It's great to see you around @Davehiltonuk. Thanks for detailed information shared. Please note that this information has been forwarded to our team and they are working to identify a resolution to this issue as quickly as possible. Thanks for your efforts while working on this matter. You can review this thread for more information. On a side note, I've moved your post to this thread so we can keep our forums organized. See you around.

CindyMFitbit · ‎10-25-2021

Thanks for stopping by @daks7523. Thanks for taking the time to share what you've experienced with your Fitbit Ionic and for providing us your feedback. I'm sorry for any inconvenience and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. Upon checking with our Support team, I was able to confirmed that you contacted them and since all the troubleshooting steps were performed and the issue persisted, they decided to check the warranty. Note that our limited warranty provides replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for replacement. I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty for more information. I understand you've invested in the Fitbit Family, however, Fitbit as any other company have policies to follow through. If you have doubts about the response that received from our team, please feel free to get back to them. See you around.

CindyMFitbit · ‎10-25-2021

Hi there @Thebratpack. Thanks for taking the time to share what you've experienced with your Fitbit Charge 3. Regarding your accuracy issue, if you hold the rails during your treadmill activity, your wrist-based device will count your information but the total may be slightly lower than usual. Keep in mind that you need to be actually walking so your tracker can register this information. You can check the article: How do I track my workouts with my Fitbit device? for more tips. We recommend creating an activity log for activities where step count isn't the best indicator of activity level. For instructions on how to manually log an activity, go to How do I manually log exercises in the Fitbit app? Hope this helps.

CindyMFitbit · ‎10-25-2021

Welcome to the Community Forums @Twelvemonkey. Thanks for the detailed information shared and for the troubleshooting tried prior posting. If you haven't tried, I suggest performing a normal restart as suggested here. If the inconvenience persists, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. See you around.

CindyMFitbit · ‎10-25-2021

Hi everyone. Welcome to the Community Forums @Mark7166. I appreciate your findings and workaround, it's great to hear that it worked for you, and I hope this is helpful for any other user. Have a nice day.

CindyMFitbit · ‎10-24-2021

@faithy3 Welcome! It's great to see you around. Thanks for the details shared in your post. I appreciate your findings and workaround, it's great to hear that it worked for you. Have a nice day!

CindyMFitbit · ‎10-24-2021

Thanks for your assistance @Rich_Laue. Great to see you around @gmandell. Thanks for the detailed information shared. Note that the Fitbit app features 3 tabs: Today, Discover, and Community. You may notice a Premium tab if you’re not a Fitbit Premium subscriber. Currently there is not a way to re- order these tabs. For more information see, How do I use the Fitbit app? However as you have mentioned, usually the first tab is Today, so I suggest trying the following: Make sure the Fitbit app is updated Log out from your Fitbit account Force quit the Fitbit app Open the Fitbit app and log in back Hope this helps.

CindyMFitbit · ‎10-24-2021

Welcome to the Community Forums @Gérardo. It's nice to see you in the Fitbit Community. Please note that you only need to sync your Fitbit device using the Fitbit app to see the correct time. For more information, see How do Fitbit devices sync their data? If the time is still not updating even though your Fitbit device is properly syncing, I recommend doing the following: In the Fitbit app, tap the Today tab then your profile picture and then find App Settings Tap Time zone and then turn off the Set Automatically option. After 10 seconds turn on the "Set Automatically" option again and input the right time zone and sync. Hope this helps.

CindyMFitbit · ‎10-24-2021

@Karenb1278 Thanks for your response. I'm sorry to hear that the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. See you around.

CindyMFitbit · ‎10-24-2021

Thanks for stopping by @TrishFL. Thanks for taking the time to share what you've experienced with your Fitbit Charge 3. I understand how this could make you feel. I suggest refreshing the connection between your phone and your device, so please do the following: Make sure the Fitbit app is up-to-date. For more information, see How do I use the Fitbit app? Open the Fitbit app, tap the today tab and then tap your profile picture. Tap Set Up a Device. Choose your device and follow the on-screen instructions to continue. See you around.

CindyMFitbit · ‎10-24-2021

Hi there @aliciaheart and @LIZZIE29. Thanks for your input @CaroleRagdoll. I appreciate the details shared in your post and all your troubleshooting efforts. If you already tried the instructions suggested on this thread, and the issue has persisted, as @CaroleRagdoll mentioned, you can contact our support team, so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. See you around.

CindyMFitbit · ‎10-24-2021

Welcome to the Community Forums @Karenb1278. Thanks for the details shared in your post and for the troubleshooting tried prior posting. I understand how frustrating this can be. If you haven't tried, I suggest changing the clock face on the Fitbit app. Click here to see the instructions. If that does not work, let's try a factory reset on your device: Important: Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. Hold the back button for about 8 seconds. Release the button briefly (for less than 2 seconds). Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays fitbit.com/global/us/setup When the device successfully resets, please set up your Ionic as new device. See How do I set up my Fitbit device? Hope this helps.

CindyMFitbit · ‎10-24-2021

Welcome to the Community Forums @digitrev and @Jthor1970. Thanks for the details shared in your post and for the picture attached. @digitrev I appreciate your troubleshooting efforts and if you already tried the normal restart process as listed here, and the issue has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. @Jthor1970 I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on: Notifications don't cause the tracker to vibrate or the screen to turn on. The screen's brightness is set to dim. Turning your wrist won't cause the tracker's screen to turn on and you need to press the button. To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.

CindyMFitbit · ‎10-24-2021

Welcome to the Community Forums @erinekeeley. Thanks for the details shared in your post. I understand where you're coming from and I appreciate the feedback provided about the experience with your Fitbit devices. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation. Catch you later.

CindyMFitbit · ‎10-24-2021

Hi everyone. It's good to see you participating in the Community Forums. It's nice to see new faces around! Thank you for taking the time to report this issue. I appreciate your efforts and the additional details shared. I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on: Notifications don't cause the tracker to vibrate or the screen to turn on. The screen's brightness is set to dim. Turning your wrist won't cause the tracker's screen to turn on and you need to press the button. To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. Hope this helps.

CindyMFitbit · ‎10-24-2021

Welcome to the Community Forums @Forestchild. Thanks for stopping by @SunsetRunner. Thanks for the details shared in your post and for all your troubleshooting efforts. I understand how frustrating this can be. If you haven't done so, I suggest trying the instructions listed on this thread. If you continue having difficulties with your Fitbit devices, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. See you around.

CindyMFitbit · ‎10-24-2021

Hi there @emeralds. It's nice to see you in the Fitbit Community. Thanks for taking the time to share what you've experienced with your exercises. I understand where your concern is coming from. If you haven't done so yet, I'd recommend taking a look at this help article Why isn't GPS working on my Fitbit device? Hope that helps.

CindyMFitbit · ‎10-24-2021

Welcome to the Community Forums @brendabrider and @Tfelt03. Thanks for the detailed information shared and for all your troubleshooting efforts. I understand how this could make you feel. @brendabrider Note that you must get sleep stages in order to see the sleep score. Since you have mentioned that you are getting just the regular sleep, please confirm what is the message that you are getting in the Fitbit app, explaining why you are not getting sleep stages. In the meantime, let's review a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages: If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight. If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device? If you slept for less than 3 hours. If your device’s battery is critically low. @Tfelt03 I'd recommend checking if the sleep and heart rate tiles are hidden, please do the following: Open the Fitbit app and on the today tab tap Edit Swipe down and find the stat you want to add → tap Add or the + icon. To hide a stat tile, tap the X icon on the stat you want to remove. Tap Done. Hope this helps.

CindyMFitbit · ‎10-24-2021

Welcome! It's great to see you around @FZamora. Thanks for the details shared in your post and for the troubleshooting tried prior posting. If you already checked the settings on your Fitbit devices as described here, but it is still not getting your notifications, I'd suggest trying the following: 1. Open the Fitbit app ► Tap the profile Icon (at the top left) 2. Tap Lux and then tap Notifications 3. Turn off all your notifications 4. Force quit the Fitbit app 5. Restart your Fitbit device. For more information, see How do I restart my Fitbit device? 6. Go to settings, find Bluetooth and turn it off about 10 seconds and then turn it back on 7. Tap the blue i next to your Fitbit Lux and make sure that Share System notifications option is ON 8. Go to the Fitbit app and turn on the notifications, sync the tracker and see if it is able to work. For more information you can see, How do I get notifications from my phone on my Fitbit device? Hope this helps.

Not finding your answer on the Community Forums?

About CindyMFitbit

Community Badges