About CindyMFitbit

@jcmaks Thanks for your reply.  I appreciate for trying the suggested instructions. I'm sorry to hear that the inconvenience has persisted. My best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.  See you around.  ... View more

Hi everyone. Welcome to the Community Forums @Stevefelk.    Thanks for the details shared in your post and for providing us your feedback. I understand how frustrating this can be. Our team is always working on improving our devices and user experiences, and your comments are always welcome. While is not possible to recover the deleted exercise, you can manually log your details to get credit for your efforts. To do this, please follow these steps:   Open the Fitbit app and tap on the Exercise tile. Tap on the "+" icon > Log. Tap a recent activity, or search for an exercise type. Enter the activity details, and tap Add. Tap Today and you'll see your exercise logged. This log will also count toward your weekly exercise goal. See you around.  ... View more

Hi everyone. Thanks for stopping by @nestaway.    I appreciate your findings and workaround, it's great to hear that it worked for you, and I hope this is helpful for any other user. See you around. ... View more

Thanks for your help @LZeeW. It's great to see around @emeralds. Thanks for the detailed information shared in your post. I hope the information provided by @LZeeW has helped you to resolve the difficulties with your information. Additionally to this, I'd suggest checking our help article How do I add, edit, or delete Fitbit data and activities? See you around.  ... View more

Thanks for your reply @Running_S.  I'm sorry to hear that the inconvenience has persisted. Our team is currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. Catch you later.  ... View more

Hi there @Kriek.  Thanks for your reply. Please note that our support team is not providing assistance via email, I suggest contacting them over the phone or via chat, you can click here to find the contact. If not please do the following:  Open the Fitbit app  Tap your profile picture at the top left  Tap Help & support and then tap Contact Customer Support  Have a nice day.  ... View more

@Angel28 Welcome to the Community Forums.  Thanks for the details shared on your post and for the troubleshooting tried prior posting. If you already reviewed the instructions listed here and the issue persisted, I suggest contacting our Support team, I know they will be glad to help you out and provide a solution. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.  See you around. ... View more

Thanks for your response @Missy84.  I appreciate for letting me know that your Fitbit only shows the Fitbit logo, since the inconvenience persisted after the troubleshooting tried, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. See you around.  ... View more

@Missy84 Welcome to the Community Forums.  Thanks for the details shared in your post and for the troubleshooting that you tried prior posting. To work on this together, may I know if your Fitbit is showing just the diamond shape on the screen or if you see the set up instructions in indifferent languages? In the meantime, please confirm if you have tried a restart on your Ionic as described here.  See you around.  ... View more

@emeralds Welcome to the Community Forums.    Thanks for the detailed information shared in your post. Please note that most devices automatically track several exercises, including a walk, run, or elliptical workout. For more information, see How do I track my activity with my Fitbit device? However as you have mentioned you can start the bike activity directly from the Fitbit device using the Exercise app installed on it. Once you finish the activity you can see your workout summary on the Fitbit itself. Then you need to sync the device using the Fitbit app on your phone to see the complete details.    Note that once you start your activity using the exercise app, you will be able to pause it and then continue. You can find more information in our help article How do I track my workouts with my Fitbit device?   When you ride a bike on bumpy trails, your device may add some steps but they won't be significant when compared to your overall stats. Keep in mind that if you wear a wrist-based Fitbit device, it will register the steps based on your arm movements. See How accurate are Fitbit devices?   Hope this helps.  ... View more

Welcome @a1tracey and @Evo80 It's nice to see new faces around! @a1tracey I appreciate the details shared in your post and for already trying the suggested instructions. My best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.  @Evo80 Thanks for taking the time to share what you've experienced with your Fitbit Charge 3. If you haven't done so, I suggest trying a restart on your device, you can find the instructions here. If that doesn't work, I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below:  Connect the device to the charging cable.  While the device is plugged into the charging cable, press and hold the button down for 15 seconds.  The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.  The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.  Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. Hope this helps.  ... View more

@UKNOWN1 It's nice to have you on board! I appreciate the details shared in your post. If your phone is able to find your Charge 3, but it is not able to pair, I suggest trying the following:  1. Turn off Bluetooth on your phone 2. Restart your Charge 3. See How do I restart my Fitbit device? 3. Restart your phone  4. Turn on Bluetooth and then open the Fitbit app  Tap the today tab and tap your profile picture at the top left corner  Tap Set Up a Device  Choose your device and follow the on-screen instructions to continue.  Hope this helps.  ... View more

@SunsetRunner Thanks for your response.  I appreciate your feedback in regards to the difficulties that you are experiencing with your Fitbit Ionic and with our warranty. Your comments are very important since this is the best way to make your voice heard. I understand you've invested in the Fitbit Family, however, Fitbit as any other company has policies to follow through. We strive for excellent customer service. Customer satisfaction remains our number one goal, however, the demands of running a global business require that we now enforce our warranty consistently. If you have doubts about the response that received from our team, please feel free to get back to them. They will be glad to give you more details about your warranty options. See you around.  ... View more

@Robbertoo Thanks for your response.    I appreciate for trying the suggested instructions. I'm sorry to hear that the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

Welcome! It's great to see you around @TMac86. Thanks for your response @Kriek.  I'm very sorry to hear that the instructions provided didn't help and the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.  See you around.  ... View more

Hi @zebra08 It's great to hear that it worked for you.  I really appreciate the time spent to troubleshoot this issue.  See you around.  ... View more

@ladidi61 Thanks for your response.  I'm sorry to hear that your device didn't respond after following the suggested instructions. I noticed that you've been in touch with Customer Support. I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. See you around.  ... View more

@kfibs98 Welcome to the Community Forums.  Thanks for the details shared in your post. Since you just have setup your Versa 2 after the factory reset you performed, the stats you're missing on it will be there after your watch captures data, as it hasn't anything to show yet. However, you can see if the stats appear already on your watch. To add a new widget or stat: From the clock face, swipe up to the bottom and tap settings or Manage. Under More Widgets, tap the icon next to the widget you want to add. Swipe up to the bottom of the page, and tap Done. For more information, see How do I navigate my Fitbit device? Hope that helps. ... View more

Welcome to the Community Forums @Ruthiechippy. Thanks for stopping by @SunsetRunner.  @Ruthiechippy I appreciate the detailed information shared. As you have mentioned, the Fitbit Ionic should be able to last up to 5 days; because battery life is affected by use and other settings, actual results may vary. Before considering other options, please make sure that you've reviewed the tips provided in this article. @SunsetRunner Thanks for taking the time to share what you've experienced with your Fitbit Ionic. I was able to confirm that you reached out to our Support Team before and they exhausted all troubleshooting steps, for this reason, they decided to provide a discount towards a purchase of a new device. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.  See you around.  ... View more

@Robbertoo Welcome! It's great to see you around.  Thanks for the details shared in your post and for already tried some troubleshooting steps. I recommend checking some additional tips on this help article. If your Fitbit Ionic continues showing the message to download the Fitbit app, please do the following:  Open the Fitbit app, tap the today tap and then tap your profile picture  Tap Set Up a Device. Choose your device and follow the on-screen instructions to continue. You will need to tap replace this device to continue  Hope this helps.  ... View more

Welcome to the Community Forums @Coleman81.  Thanks for the detailed information shared. I'd recommend checking if the calories burned tile is not hidden, please do the following:  Open the Fitbit app and on the today tab tap Edit  To add a stat tile, swipe down and find the stat you want to add → tap Add or the + icon. To hide a stat tile, tap the X icon on the stat you want to remove. Tap Done. Hope this helps.  ... View more

Hi there @tomwalsh77. Thanks for taking the time to share what you've experienced with your Fitbit. I understand how this could make you feel. If your Fitbit device is not syncing while you are using mobile data, but it is able to sync with Wi-Fi, please note that this information has been forwarded to our team and they are working to identify a resolution to this issue as quickly as possible. Thanks for your efforts while working on this matter. You can review this thread for more information.  See you around.  ... View more

Hi @Jshmoe Thanks for stopping by.  I appreciate your candid feedback on this topic. We believe everyone should be able to access and enjoy our products and we’re working on ways to improve support for our customers experiencing disabilities. To learn more about accessibility features and support on Fitbit devices, see our help article help.fitbit.com/articles/en_US/Help_article/2469.htm. To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board.  Catch you later.  ... View more

 Hi @TracyT Thanks for stopping by.  Thanks for the details shared on your post. If you haven't done yet, please check your spam folder. Please note that the emails are sent out on Mondays and continue through Tuesday. See you around.  ... View more

Great to see you around @JohnnyRow. Thanks for stopping by @Rich_MD.    I appreciate for sharing your feedback about the Fitbit Charge 5, I understand that this can be very frustrating. We're constantly striving to improve Fitbit products and services, and we appreciate all of the input we receive, and this means refreshing the options by removing some content. To share additional feedback or if you want the features to be improved, feel free to visit our Feature Suggestions board, as this is always useful to continue to track popularity and demand over time.   See you around.  ... View more

@Kriek Welcome to the Community Forums.  Thanks for the details shared in your post and for already restarting your Fitbit Ionic. Nice way to go! If your Ionic screen is blank but it is able to sync, I'd recommend changing the clock face from the Fitbit app. If the issue persists, I suggest trying the following:  Important: Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost.   On the device, hold all three buttons for about 10 to 12 seconds.  When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive).  When the device vibrates, release all buttons.  Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays fitbit.com/global/us/setup When the device successfully resets, please set up your Ionic as new device. See How do I set up my Fitbit device? On a side note, I've moved your post to this thread so we can keep our forums organized. Hope this helps.  ... View more

Hi there @davidnicholas59.    Thanks for the detailed information shared and for all the troubleshooting that you have tried so far. I understand where your concern is coming from. As you may know Fitbit estimates your sleep stages using a combination of your movement and heart-rate patterns while you are sleeping. Several factors can affect heart rate, including air temperature, stress level, alcohol or caffeine intake, immune response to illness, and medication use    Spikes in your heart rate during sleep may be caused by sudden movements (for example, waking up and getting out of bed), or a weak signal due to wrist placement. To get more information about heart rate Review our tips in How do I improve the accuracy of a heart-rate reading?   Additionally, I'd recommend trying the following steps to make sure your heart rate is working:   Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off. Once it's done, manually sync your Ionic. To do so, open the Fitbit app, and pull down the screen Next, switch it from Off to On and manually sync your watch once again.  Confirm that your tracker is snug on your wrist (the lights shouldn't be visible) Make sure you are not using the begin sleep now opting in the Fitbit app.  On a side note, I've moved your post to the Ionic board to keep our forums organized.   Hope this helps.  ... View more

@Santy it's a pleasure!    Have a wonderful day. ... View more

@Santy Thanks for your response.    I'm sorry to hear that tour Fitbit device didn't respond after following the instructions provided. My best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around. ... View more

@OzLurch Thanks for your response.    I appreciate for trying the suggested instructions and I hope it helps to resolve the difficulties with your Fitbit device.    Have a nice day!  ... View more

Welcome to the Community Forums @TMurray.  Thanks for the detailed information shared. If you haven't done so, I suggest trying the following: 1. Make sure the Fitbit app is updated on your phone. 2. Turn off Bluetooth 3. Restart Charge 3. For more information, see How do I restart my Fitbit device? 4. Turn on Bluetooth   5. Open the Fitbit app and force sync your device. Press and hold on the screen and pull down. In addition you can review our help article Why won't my Fitbit device sync? for additional tips.  Hope this helps.  ... View more

@LesWheeler Thanks for your response.    I'm very sorry for the experience. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.   Please note that, since they exhausted all troubleshooting step and your device didn't respond, they decided to provide a discount towards a purchase of a new device. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.    See you around.  ... View more

Great to see you around @Odyssey13. Welcome to the Community Forums @MarinaK67564.    In regards to your question, are you referring to the minimum iOS version to install the Fitbit app? If that is correct, as @Odyssey13 has mentioned, it's required to have an iPhone or iPad running iOS 13 or higher to install the Fitbit app. I'd recommend checking this link which describes the compatibility requirements with the Fitbit app. I appreciate your feedback and our team will keep working to make Fitbit more useful for you.   See you around. ... View more

@OzLurch Welcome to the Community Forums.    Thanks for the details shared in your post and for the troubleshooting tried prior posting. As you have mentioned, active zone minutes are earned based on your heart rate data. With that being said, bear in mind that heart-rate tracking can be affected by several factors including air temperature and device location on your arm For more information, see What factors can affect my heart-rate reading on my Fitbit device?    In addition, since the restart process didn't help, I suggest trying the following to refresh the connection between your Charge 4 and your phone:    In the Fitbit app tap the today tab and tap your profile picture at the top  left Tap Set Up a Device. Choose your device and follow the on-screen instructions to continue. You will need to click on replace, because it is already connected. On a side note, I've moved your post to the Charge 4 board to keep our forums organized.   Hope this helps.  ... View more

Welcome @don-one It's great to see you around.    I appreciate your participation in the Forums and sharing your feedback about the experience with your Fitbit Ionic. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I was able to see that you have reached out to our Support Team and your case is under review. Please stay tuned to your inbox, some will reach out to you once they have a resolution to your issue.    See you around.  ... View more

@CrystalMills Welcome to the Community Forums.    Thanks for the details shared in your post. To help you out with your inquiry, could you please confirm if the pictures disappear from the Community Feed from the Fitbit app? If that's correct, I'd recommend to try the following steps:   Log out from the Fitbit app. Verify if the Fitbit app is updated. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache. Go back one screen, tap on force stop and reboot your phone. Open the Fitbit app, log back in and try posting in Feed.   If the issue persists, please let me know so I can work on this with you. If you get an error message, please take a screenshot and attach it in your reply as described here.   Catch you later.  ... View more

Hi everybody. Thanks for stopping by @JSalty.    Thanks for the details shared in your post. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you.   See you around.  ... View more