About CindyMFitbit

@SunsetRunner Thanks for your response.    I appreciate for trying the suggested instructions. If the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

Welcome! It's great to see you around @Cagle215.    Thanks for joining us to the thread and for your input.    Have a nice day!  ... View more

Hi everyone. It's good to see you participating in the Community Forums. It's nice to see new faces around!   I appreciate for sharing your feedback and suggestion. As you know, you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time. For more information see, Can I use more than one Fitbit device with the same account?   Our team is always working on improving our devices and user experiences, and your comments are always welcome. To share additional feedback or if you want the features to be improved, feel free to visit our Feature Suggestions board, as this is always useful to continue to track popularity and demand over time.   See you around.  ... View more

@Santy Welcome to the Community Forums.    Thank you for the detailed information shared and for the troubleshooting tried prior posting. If you've tried to restart your Charge 3 and the inconvenience has persisted, I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below:    Connect the device to the charging cable.  While the device is plugged into the charging cable, press and hold the button down for 15 seconds.  The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.  The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.  Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. On a side note, I've moved your post to this thread so we can keep our forums organized.   Hope this helps.  ... View more

A warm welcome to our new friend @Lynnfit2021.  Thanks for joining to the thread and for the details shared in your post. It's great to hear that the instructions found here helped you to fix the issue. I appreciate all your troubleshooting efforts.  Have a great day. ... View more

Welcome to the Community Forums @SunsetRunner.    Thanks for taking the time to share what you've experienced with your Fitbit device. If you haven't tried, I suggest restarting  your Charge 3, you can find the instructions here. If that doesn't work, I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below:    Connect the device to the charging cable.  While the device is plugged into the charging cable, press and hold the button down for 15 seconds.  The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.  The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.  Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. Hope this helps.  ... View more

@BShaefer Welcome to the Community Forums.    Thank you for sharing the details of the issue you’re experiencing and for the troubleshooting tried prior posting. I recommend following the complete troubleshooting instructions in this help article: Why isn't my Fitbit device's battery charging?   Hope this helps! ... View more

Hi everyone. Welcome! It's great to see you around @bzrsharon. It's great to hear that the instructions found here helped you to fix the difficulties experienced with your Fitbit device. I appreciate all your troubleshooting efforts.Have a nice day! ... View more

@DogGoneHealthy Thanks for your response.  I really appreciate for letting me know that the inconvenience has been resolved. I appreciate all your efforts to fix the difficulties experienced. I hope you can continue tracking towards your fitness goals. Have a nice day! 🙂 ... View more

@JWANN Welcome to the Community Forums.    Thanks for taking the time to share what you've experienced with your Fitbit Ionic devices and for the troubleshooting tried prior posting. I understand how you are feeling about this situation. I suggest checking our help article Why isn't my Fitbit device's battery charging? Where you can find some tips for the charging issues that you are experiencing.    Regarding the inconvenience with your activities, please note that, we’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. In the meantime you can manually log your exercise om the Fitbit app. See How do I add, edit, or delete Fitbit data and activities? We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.   See you around.  ... View more

Welcome @DogGoneHealthy It's nice to see new faces around.  Thanks for taking the time to share what you've experienced with your Fitbit Versa 2 and for all the troubleshooting that you have tried so far. If you already followed the instructions listed here, I suggest to double check some additional tips in our help article Why won't my Fitbit device sync? You can skip the ones that you already tried.  If your Fitbit is still not finding the connection with your phone, let's contact our support team, I know they will be glad to help you out and provide a solution. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.  Catch you later.  ... View more

Thanks for your response @mjh. Thanks for joining us to this thread @SONIC122.    I'm sorry for any inconvenience and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. If your original device is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty   This is the best way to make your voice heard. I understand you've invested in the Fitbit Family, however, Fitbit as any other company have policies to follow through. If you have doubts about the response that received from our team, please feel free to get back to them. They will be glad to give you more details about your warranty options.   Catch you later.  ... View more

@Marie111 Welcome to the Community Forums.    I'm sorry to hear about the difficulties you're experiencing with the battery on your Fitbit Charge 3. Let's review some additional tips in our help article Why isn't my Fitbit device's battery charging? If the issue persists, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. While they’re no longer offering support by email, you can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

Hi there @XtinaDWP I hope you're doing well,    I really appreciate all the troubleshooting that you have tried so far. Our team is always working on improving our devices and user experiences. Please note that the version 3.49 for the Fitbit app was already released, so please install the update and I hope it can help us to resolve the issue with the private messages.    See you around. ... View more

Hi everyone. Thanks for stopping by @MetungDolphin.  I appreciate your participation in the Forums and sharing your feedback and suggestion about the longer cables for the Fitbit devices. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Have a nice day!  ... View more

@mdamouse  and @jamielm Welcome to the Community Forums. Thanks for stopping by @Quilless.   Thanks for your feedback and findings. I understand how you are feeling about this situation. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.   Catch you later.  ... View more

Thanks for your assistance @Rich_Laue. Welcome! It's great to see you around @Erikananni.    I appreciate the details shared in your post and for the troubleshooting tried prior posting. If you continue having difficulties to manually log your activities after taking in consideration the information that @Rich_Laue shared, I suggest trying the following:   Log out from the Fitbit app. Force quit the Fitbit app. Reboot your phone. Open the Fitbit app and log back in to your account. You can confirm the steps to manually add activity at How do I manually log exercises in the Fitbit app?   Hope this helps.  ... View more

Hi everyone. Welcome! It's great to see you around @delsi.    Thanks for taking the time to share what you've experienced with your friends in the Fitbit app. I appreciate your findings and workaround, it's great to hear that it worked for you, and I hope this is helpful for any other user. See you around. ... View more

Thanks for your response @FreddyBZ.    I appreciate the feedback provided and for trying some additional troubleshooting. I understand how you are feeling about this situation. Our team is always working on improving our devices and user experiences, and your comments are always welcome and hope the SPO2 app is able to respond properly.   Catch you later.  ... View more

@SunsetRunner Thanks for your response.    To select a GPS exercise, you can do if from your Fitbit Charge 3:    On your tracker, open the Exercise app and swipe to find an exercise. Tap the exercise to choose it. Swipe up, and make sure GPS is On. Press the button to return to the activity screen. Tap Start or Set Goal. If you set an exercise goal, press the button to go back and tap Start. Tap the play icon to begin. If the exercise uses GPS, you can wait for the signal to connect, or start the exercise and GPS will connect when a signal is available. Note that GPS can take a few minutes to connect. Make sure to wear the phone near by and confirm that the Fitbit app can use your location (Allow Location Access is set to Always). For instructions, see the Apple help article. Confirm that Background App Refresh is turned on for the Fitbit app. For instructions, see the Apple help article. Hope this helps.  ... View more

@waheedullah69 Welcome to the Community Forums.    Thanks for the details shared in your post and for the troubleshooting tried prior posting. If you already tried a restart and a long restart as described here and the issue persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

Hi there @halle1952.    Thanks for the details shared in your post. Please note that the time on your Fitbit, should be corrected when you sync it. If you're experiencing difficulties with syncing, please try our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?    If the issue still persists, I recommend doing the following:    Open the Fitbit app, Tap the Today tab and tap your profile picture. Tap Set Up a Device. Choose your device and follow the on-screen instructions to continue.   Hope this helps.  ... View more

Hi everyone. Thanks for stopping by @Phil456.  Sorry to hear that the wrist option is not listed. I'd suggest making sure of the following:  The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app? Open the Fitbit app and tap the profile icon at the top left  Tap the name or the picture of your Fitbit device and then you'll see Wrist, tap it and you'll be able to change the settings.  Hope this helps.  ... View more

Welcome to the Community Forums @Fitkdh. Thanks for stopping by @CiBea.  Thanks for taking the time to share what you've experienced with your Fitbit device. It's great to hear that the instructions found here helped you to fix the issue. I appreciate all your troubleshooting efforts. I hope you can continue tracking towards your fitness goals. Have a nice day! ... View more

Hi everyone. I appreciate everyone's feedback.   I understand how you are feeling about this situation. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.   Catch you later.  ... View more

Thanks for your reply @Tobefit2022.  I appreciate the additional details shared and all your troubleshooting efforts. If your Versa 2 is properly syncing, but is not showing your steps, I suggest changing the clock face from the Fitbit app, click here to find the instructions. If that does not work, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.  See you around.  ... View more

Hi everyone. Thanks for stopping by @Saturnio.   Thanks for the details shared in your post. If you haven't tried, I suggest doing the following in order:    Make sure the Fitbit app is updated. For instructions, see How do I use the Fitbit app? Open the Fitbit app and tap the Today tab → your profile picture. Tap your device image → Notifications → Tap App Notifications and find Instagram app and turn off the option  Restart Fitbit device. See How do I restart my Fitbit device? Sync your tracker and then go back to the app notifications page and turn on the Instagram app notifications  Additionally you can review our help article How do I get notifications from my phone on my Fitbit device?   Hope this helps.  ... View more

Welcome to the Community Forums @Tobefit2022.  Thanks for joining us to the thread and for trying the suggested instructions. I'd like to confirm if you are getting an error message when you try to sync. Since you have mentioned that it doesn't keep your steps on you watch, do you mean that your Versa 2 is not registering all your steps, or they are not being transferred to the Fitbit app? In the meantime I suggest refreshing the connection between your phone and your device, please do the following:  Make sure the Fitbit app is up-to-date. For more information, see How do I use the Fitbit app? Open the Fitbit app, tap the today tab and then tap your profile picture. Tap Set Up a Device. Choose your device and follow the on-screen instructions to continue.  See you around.  ... View more

Hi there @zebra08.  Thanks for the detailed information shared. If you haven't done so, I suggest trying the following: 1. On your phone, tap Settings → Bluetooth → the information icon → next to the name of your Fitbit device  → Forget This Device. 2. Turn off Bluetooth 3. Restart Versa 2. For more information, see How do I restart my Fitbit device? 4. Turn on Bluetooth   5. Open the Fitbit app and force sync your device. Press and hold on the screen and pull down. Hope this helps.  ... View more

Hi there @wingchun88.    Thanks for the details shared in your post. Most Fitbit devices automatically recognize and record high-movement activities through the SmartTrack feature. To start, your device recognizes activities at least 15 minutes long. If your Charge 3 isn't registering your activity, I'd recommend lowering the auto-exercise recognition setting to 10 minutes. You can do so on the Fitbit app:   On the Fitbit app dashboard, tap the Exercise tile. Tap on the gear icon at the upper right corner. Tap an exercise, and adjust the duration to the 10 minutes  If that doesn't work, I suggest you to restart your Charge 3 following the tips here.   On a side note, I've moved your post to the Other Charge Trackers board to keep our forums organized.   Hope this helps.  ... View more

@LZeeW Thanks for your assistance. Nice to see you here @FreddyBZ. I appreciate the details shared in your post. I recommend making sure that the SpO2 app installed in the Fitbit app is updated. To check if there is any pending app update, do the following: Open the Fitbit app, tap the Today tab > your profile picture > your device image. Tap Apps If an app has a pending update, you'll see an Update button next to it. Tap it to update. If you see dashed lines on the clock face or SpO2 tile, a message that the SpO2 data couldn’t be read, or missing data in the Health Metrics tile in the Fitbit app on your phone, keep in mind the following: Your device doesn’t retroactively measure your SpO2 values. When you start using Fitbit SpO2, you’ll see dashed lines until after your next sleep session. You must get at least 3 hours of quality sleep. Data is only collected when you’re still. If you move a lot during your sleep or the sleep session is too short, you might not get SpO2 data. Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using an SpO2 clock face or app. You must sync your Fitbit device with the Fitbit app before the clock shows your SpO2 data. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync? Turning off any SpO2 clock face or app permissions can cause the feature to stop functioning. For instructions on adjusting permissions, see How do I install and manage apps on my Fitbit device? Your Fitbit device must be able to consistently track your SpO2 data: Wear your device slightly higher on your wrist. Make sure your device is in contact with your skin. Your device should be snug but not constricting. Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device. Hope this helps.  ... View more

@nantar Thanks for stopping by! It's great to hear that our support team was able to help you out. I appreciate your input.  Have a nice day.  ... View more

@cbryant1000 Welcome to the Community Forums.    Thanks for the detailed information shared. You can review this article where you can find some of our top integrations. Usually, Fitbit just syncs separate data like steps, calories and distance but the whole activity you do. You can learn more about this by checking this third-party post. To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board.    On a side note, I've moved your post to the Third-Party Integrations board to keep our forums organized.    See you around.  ... View more

It's great to see you around @JohnnyRow. Welcome to the Community Forums @Mich24.    Thanks for the details shared in your post. Note that Fitbit devices combine your basal metabolic rate (BMR)—the rate at which you burn calories at rest to maintain vital body functions (including breathing, blood circulation, and heartbeat)—and your activity data to estimate your calories burned. If your device tracks heart rate, your heart-rate data is also included, especially to estimate calories burned during exercise. The number you see on your Fitbit device is your total calories burned for the day.    Your BMR is based on the physical data you entered in to your Fitbit account (height, weight, sex, and age) and accounts for at least half the calories you burn in a day, so as @JohnnyRow suggested, let's review your personal settings just to make sure that they are correct.  Additionally, I suggest restarting your Fitbit device, to refresh the settings on it. For instructions see, How do I restart my Fitbit device?   See you round.   ... View more

Thanks for your assistance @Odyssey13. It's nice to see new faces around @seashore01.   I appreciate the details shared in your post and the troubleshooting tried so far. To work on this together, may I know if your phone is able to find your Fitbit device within the Fitbit app? Did you select the correct Fitbit device? If you have the Fitbit Alta HR make sure that you select this, instead of Alta, also I suggest making sure there is not any other Fitbit device near by, since the code might be sent to a different tracker.    Catch you later.  ... View more

@jcmaks Welcome to the Community Forums.  Thanks for taking the time to share what you've experienced with your Fitbit Versa and for all your troubleshooting efforts. Please note that a new version for the Fitbit app was released 3 days ago, so I suggest updating the Fitbit app and then try to sync. Additionally if you haven't done so, please review our help article Why won't my Fitbit device sync? You will find additional tips there and you can skip the ones that you already tried.  On a side note, I've moved your post to this thread so we can keep our forums organized. Hope this helps.  ... View more

Hi there @CynthiaGB.    Thanks for the detailed information shared. I understand how frustrating this matter can be for you. Upon checking with our Support team, I was told that your replacement was sent the same day that you were in contact with them, if you have not received the order and you don't have any update from them, let's try to contact them back, by phone or chat to get a faster response. Click here to get connected.   See you around.  ... View more