About CindyMFitbit

@dlobelle Welcome to the Community Forums.    Thanks for taking the time to share what you've experienced when syncing your Fitbit device. Please note that this information has been forwarded to our team and they are working to identify a resolution to this issue as quickly as possible. Thanks for your efforts while working on this matter.   You can review this thread for more information.    See you around.  ... View more

Hi there @Rm386 and @LesWheeler.    Thank you for joining us in this thread and our Fitbit Community. I'm sorry to hear about the issue that your Fitbit device experienced. I definitely understand how you feel and your feedback is greatly appreciated.   @Rm386 Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    @LesWheeler Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.   See you around.  ... View more

@SunsetRunner Welcome to the Community Forums.    Thanks for the details shared in your post and for the troubleshooting tried prior posting. Note that connected GPS feature on your Fitbit Charge 3 works with the GPS sensors in your nearby phone. To get GPS data, including pace and route for your workout, you must select a GPS exercise from the Exercise app on your device and bring a GPS-enabled phone with you. We recommend turning off Wi-Fi on your phone when using connected GPS to improve the experience.   When you choose a GPS exercise, your device vibrates when your phone finds a GPS signal. If your phone doesn't find a signal immediately, keep in mind that environmental factors including tall buildings, dense forest, steep hills, and even thick cloud cover can interfere with your phone’s ability to connect to GPS satellites. For more information see, How do I use GPS on my Fitbit device?   For best results, wait for your phone to find the signal before you start your workout. However, if you don't want to wait you can start your workout and GPS tracking begins when your phone finds a signal.    After taking in consideration this information, try using GPS again by following the instructions in How do I track my workouts with my Fitbit device?   If you're still having difficulty, I suggest trying these troubleshooting steps:   Force quit, and reopen the Fitbit app to refresh the connection with your device. For instructions, see the Apple help article On your phone, go to Settings, Bluetooth and turn Bluetooth off and back on. Restart your phone.   Hope this helps.  ... View more

Hi @SoccerIonic. Thanks for stopping by.    Thank you for joining us in this thread and our Fitbit Community. I'm sorry to hear about the issue that your Fitbit Ionic experienced. I definitely understand how you feel and your feedback is greatly appreciated. This is the best way to make your voice heard.    I understand you've invested in the Fitbit Family, however, Fitbit as any other company have policies to follow through. If you have doubts about the response that received from our team, please feel free to get back to them. They will be glad to give you more details about your warranty options.   See you around.  ... View more

Welcome to the Community Forums @Running_S.  I'm sorry to hear about the difficulties you're experiencing with Deezer playlist and your Fitbit Ionic. Thank you for trying to get them resolved before contacting us. I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation. See you around.  ... View more

Hi there @ladidi61.  Thanks for taking the time to share what you've experienced with your Fitbit Ionic. Please note that the time on your watch should be corrected when you sync it. If you're experiencing difficulties with syncing, please try our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?  If the issue still persists after syncing, I recommend doing the following:  In the Fitbit app, tap the Today tab then your profile picture and then find App Settings Tap Time zone and then turn off the Set Automatically option. After 10 seconds turn on the "Set Automatically" option again and input the right time zone and sync. Hope this helps.  ... View more

Thanks for your help @Odyssey13. Welcome to the Community Forums @Carolinemary.    I'm sorry to hear about the difficulties you experienced with your Charge 3. I hope that the instructions provided by @Odyssey13 help you to resolve the issue. If by any chance your Charge 3 is still not taking the charge, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

Welcome to the Community Forums @Thommie68.    I'm sorry to hear about the difficulties you experienced with your Charge 3 screen brightness. I recommend making sure that the Sleep Mode option is disabled on your Fitbit device. When the sleep mode setting is on:   Notifications don't cause the tracker to vibrate or the screen to turn on. The screen's brightness is set to dim. Turning your wrist won't cause the tracker's screen to turn on and you need to press the button.  To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.   Additionally, I suggest trying a restart as described here.    On a side note, I've moved your post to this thread so we can keep our forums organized.   Hope this helps.  ... View more

Hi there @zipcode.    Thanks for taking the time to share what you've experienced with your Fitbit Ionic. Differences between heart-rate readings on your device are likely due to wrist or hand position. Make sure the back of your device is in contact with your wrist and that your band is snug.   Note that several factors can affect heart rate, including air temperature, stress level, alcohol or caffeine intake, immune response to illness, and medication use. For more information, see What factors can affect my heart-rate reading on my Fitbit device?   In addition to this, I suggest trying a restart on your device by pressing and holding the back and bottom buttons for 10 seconds until you see the Fitbit logo on the screen, and then release the button.    Hope this helps.  ... View more

@MonBrima Thanks for your reply.    I appreciate for trying the suggested instructions. Note that you will earn Active Zone Minutes for time spent in the fat burn, cardio, or peak heart-rate zones, so I'd recommend checking the heart rate readings on your Fitbit device. Several factors can affect heart rate, including air temperature, stress level, alcohol or caffeine intake, immune response to illness, and medication use. For more information see, How do I track heart rate with my Fitbit device?   In addition to this, I suggest refreshing the connecting between your Fitbit Ionic and your phone:  Open the Fitbit app and tap the today tab → Tap your profile picture  Tap Set Up a Device.  Choose your device and follow the on-screen instructions to continue. Catch you later.  ... View more

Thanks for your response @JDtheFit.    I'm  very sorry to hear that the inconvenience has persisted and now the display is getting worse, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

@JDtheFit Thanks for stopping by.    Thanks for taking the time to share what you've experienced with your Fitbit Charge 3. If the display is still dim after reviewing the settings, I suggest trying a restart as described here. If that doesn't work, try to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below:    Connect the device to the charging cable.  While the device is plugged into the charging cable, press and hold the button down for 15 seconds.  The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.  The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.  Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. Hope this helps.  ... View more

It was a pleasure @Bracken7.    I hope it was helpful for you. Have a nice day!  ... View more

Thanks for your input @LZeeW and @Scp1024. It's nice to see new faces around @444katii.    I appreciate your participation in the Forums. Note that the graph changed after an update for the Fitbit app and this is the way that it looks now. For more information you can review this thread. We're constantly striving to improve Fitbit products and services, and we appreciate all of the input we receive from our customers. Thanks for your understanding.   Catch you later.  ... View more

@Kori_ydg Welcome! It's great to see you around.   Thanks for the details shared in your post and for the troubleshooting tried prior posting. Upon checking with our Support team, I was told that you have already contacted them and a replacement was already sent. I hope you receive it soon and you continue tracking towards your fitness goals. Have a nice day! ... View more

Hi there @Henryhomp and @Leppington.    I appreciate your participation in the Forums and for sharing your feedback. We're constantly striving to improve Fitbit products and services, and we appreciate all of the input we receive, and this means refreshing the options by removing older content. I appreciate your understanding.    Catch you later.  ... View more

Hi there @MonBrima.    Thanks for the details shared in your post and for providing us a picture about the difficulties that you are experiencing with your active minutes. If you haven’t already done so, I suggest checking your account settings to confirm your personal details to ensure your daily stats are being tracked accurately. For more information on how your Fitbit device calculates active minutes, see this help article. In addition to this let's try performing a restart on your Fitbit Ionic as described here.   Regarding the GPS issues, please check out this help article, which explains how the GPS feature works on your Fitbit device and it also contains some troubleshooting steps. The article may contain steps that you already tried but you can skip them and proceed with the rest.   Hope this helps. ... View more

Thanks for your reply @rollerotr. Welcome! It's great to see you around @Jen2you.    I appreciate the additional details shared and for all your troubleshooting efforts. Note that most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a breathing rate reading. Also your device will register sleep when your body is completely at rest and you haven’t moved for about an hour.    That said, and if you continue having issues with the sleep, I recommend changing the sleep sensitivity setting, for testing purposes:    In the Fitbit app, tap the Today tab then tap your profile picture. Tap Activity and wellness →  Sleep and then Sensitivity and make your changes. Hope this helps. ... View more

@CliveSt Thank for your reply. I hope this helps you out.    Have a nice day!  ... View more

Thanks for the input @Guy_. Welcome to the Community Forums @CliveSt.    Thanks for taking the time to share what you've experienced with your Fitbit Ionic. If after following the instructions provided by @Guy_ and trying a restart as described here, the inconvenience persists, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

Hi everyone. Thanks for stopping by @Pahupke. I appreciate your participation in the Forums and for sharing your feedback. We're constantly striving to improve Fitbit products and services, and we appreciate all of the input we receive from our customers, and this means refreshing the options by removing older content. To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board.  Catch you later.  ... View more

@Beth2302 Thanks for your reply.    I appreciate for trying the suggested instructions. Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

@Erzza Thanks for your response.    I appreciate the additional details shared, since the inconvenience has persisted, I suggest trying a factory reset on your device:   Important: Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost.   On the device, hold all three buttons for about 10 to 12 seconds.  When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive).  When the device vibrates, release all buttons.  Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays fitbit.com/global/us/setup When the device successfully resets, please set up your Ionic as new device. See How do I set up my Fitbit device? Hope this helps.  ... View more

@Beth2302 Welcome to the community forums.   Thank you for the detailed information and for the troubleshooting tried prior posting. If you've tried to restart your Charge 3 and the inconvenience has persisted, I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below:    Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device? Connect the device to the charging cable. Try a different USB port or a UL-certified wall charger. While the device is plugged into the charging cable, press and hold the button down for 15 seconds.  The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.  The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.  Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. Hope this helps.  ... View more

Hi there @fitDanboy.    I'm sorry for any inconvenience and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. The best place to make your voice heard is the Feature Suggestion board on our community as we have mentioned before, this always helps to attract more attention from the team of developers for possible updates.    See you around.  ... View more

@stewartx Welcome to the Community Forums.   I'm very sorry for the experience and thank you very much for the detailed information shared. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.   I was able to confirm that you reached out to our Support Team before and they exhausted all troubleshooting steps, for this reason, they decided to provide a discount towards a purchase of a new device. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.    See you around.  ... View more

Thanks for your response @Thebirdman333.    Please note that I'm not able to open the link to see your picture. But let's check this help article How do I turn off/on Heart-rate notifications? Where you can find additional information.   See you around.  ... View more

@KlimentToshkov Thanks for response.    I appreciate for providing me more details and new pictures about this situation. I understand your concern. To continue with this, do mind to confirm when this started to happen? Did you restart your phone? In the meantime I'd suggest restarting your Fitbit device. See How do I restart my Fitbit device?   If the issue persists, please confirm if this is happening only with the Hourly activity icon on the Fitbit itself, or if you see any other icon on your Fitbit that looks like this.    Catch you later.  ... View more

@Madhesh Welcome to the Community Forums.    Thanks for the details shared on your post and for the troubleshooting tried prior posting. Additionally to the steps that you have followed, I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on:   Notifications don't cause the tracker to vibrate or the screen to turn on. The screen's brightness is set to dim. Turning your wrist won't cause the tracker's screen to turn on and you need to press the button.  To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.   On a side note, I've moved your post to this thread so we can keep our forums organized.   Hope this helps.  ... View more

@brez65 Welcome! It's great to see you around.   Thanks for joining to the thread. If your device is completely dead, I suggest leaving your Ionic plugged in to the charging cable for at least 30 minutes. Then you can try the restart by pressing and holding the back and bottom buttons, for 10 seconds until you see the Fitbit logo on the screen. If you don't see the Fitbit logo, let's review additional tips here.    Hope this helps.  ... View more

Welcome to the Community Forums @madbird.    Thanks for the details shared in your post and for already trying to solve the issue. The white line that you are getting when the device is connected to the charging cable means that the long restart is being performed, however since the device is not able to stay charged, I'd suggest checking our help article: Can I extend my Fitbit device's battery life?   If the issue persists, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

@Gingerfire3 Welcome to the Community Forums.  Thanks for the details shared in your post. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. See you around.  ... View more

@salmanzaidi Thanks for your response.    Thanks for trying the suggested instructions. In order to sync you need to use the Fitbit app and sometimes even though it is not connected on Bluetooth, it is able to find the connection within the Fitbit app, so please confirm, are you getting an error message when you try sync? In the meantime, please review the following requirements to sync with the computer:    Your computer is running the latest version of Windows 10. The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app? If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer and try to sync. If your Fitbit device won't sync, try to reinstall the Fitbit app. If the issue persists, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. Catch you later.  ... View more

Nice to see you here @Erzza.    Thanks for taking the time to share what you've experienced with your Fitbit Ionic. Do you mind to confirm if you see something different on the screen? When you mention that there is light, are you referring to the green light on the back part of your Ionic? In the meantime, please try a restart on your device:    Press and hold the back and bottom buttons, for 10 seconds until you see the Fitbit logo on the screen, and then release the button.   Catch you later.  ... View more

Thanks for stopping by @DaveWP. Hi there @Podunk I hope you're doing well.    I appreciate your participation in the Forums and the additional details shared. It seems that Voiceover says button for the big circle found in the Fitbit app, it will depend if you have steps or distance as the main stat. I tried to use this function as well and I'm getting the same as you, which means that this is the way that the Fitbit app responds with Voiceover. I'm sorry for the inconvenience.    Our team is always working on improving our devices and user experiences, and your comments are always welcome. To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board, as this is always useful to continue to track popularity and demand over time.   Catch you later! ... View more

@Hunnyhoney Welcome to the Community Forums.    Thanks for the detailed information shared. Please note that you should be able to find the options in the Fitbit app or the Fitbit itself. Most Fitbit devices automatically recognize and record high-movement activities through the SmartTrack feature. To start, your device recognizes activities at least 15 minutes long. If your Charge 3 isn't registering your activity, I'd recommend lowering the auto-exercise recognition setting to 10 minutes. You can do so on the Fitbit app:   On the Fitbit app dashboard, tap the Exercise tile. Tap on the gear icon at the upper right corner. Tap an exercise, and adjust the duration or turn off Auto-rec. Make sure to tap on "Save"  If that doesn't work, I suggest you to restart your Charge 3 following the tips here.   Also, I'd advice to use the Exercise app on Charge 3 to track your activities:    On your tracker, open the Exercise app → swipe left to find it  Tap the exercise to choose it. Tap Start or Set Goal. If you set an exercise goal, press the button to go back and tap Start. When you're done with your workout or want to pause, press the button. If you set a goal, your tracker vibrates and flashes when you reach the goal. To end the workout, press the button again and tap Finish. Swipe up to see your workout summary. Tap the check mark to close the summary screen. To see your GPS data, sync your tracker and tap the Exercise tile in the Fitbit app. On a side note, I've moved your post to this thread so we can keep our forums organized.   Hope this helps.  ... View more

Thanks for your assistance @Odyssey13. Hey there, thanks for stopping by @fitDanboy.   I appreciate your participation in the Forums and sharing your feedback and suggestion. As you know, you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.   Our team is always working on improving our devices and user experiences, and your comments are always welcome and as @Odyssey13 mentioned, we suggest to vote for the idea found Feature Suggestions board, as this is always useful to continue to track popularity and demand over time.   See you around.  ... View more