About CindyMFitbit

CindyMFitbit · ‎10-11-2021

Follow these five tips to keep your mind and body healthy from home! Get fresh air. Walk through a secluded place, it is very important to breathe natural air once a day. Find foods rich in vitamins. What you eat is reflected in how you feel. Move on. It may be a good time to start practicing yoga or any exercise. Don't get caught up on social media. Even though this is part of interaction in modern society, try to limit the time you spend on it. Have a moment to reflect. Acknowledge how you feel each day, consider what you would like to change, and set goals. You can start a journal, discover your artistic side, or read books. ✍️ If you have additional tips, let's share them! 😉

CindyMFitbit · ‎10-11-2021

Nice to see you here @Raj-Ionic. Thanks for the details shared in your post. Our team is always working to streamline our offerings as we introduce new products. Although the Fitbit Ionic was a popular product for us, we decided to discontinue and it is no longer available on Fitbit.com, but you can take a look at the following retail locations: Where-to-buy. We will continue to support the Ionic software along with any questions you have while using the device. You can learn more about the rest of the Fitbit family of products, at Fitbit.com. See you around.

CindyMFitbit · ‎10-11-2021

Hi there @Beamish. Thanks for the detailed information shared in your post. Just to confirm are you tracking your exercise using only your Fitbit device or MobileRun in the Fitbit app? Or, did you use both at the same time? If you used both at the same time, I would like to suggest you to only use one, preferably your Fitbit device. Take in consideration that Fitbit devices calculate distance by multiplying your walking steps by your walking stride length and multiplying your running steps by your running stride length. We estimate your stride lengths using your height and sex. If you prefer to measure your walking and running stride lengths yourself and enter them manually, see How do I measure and adjust my stride length? If you continue getting pace discrepancies, please provide me some screenshots about this so I can take a look and continue assisting you from there. Click here to see how to attach a picture. See you around.

CindyMFitbit · ‎10-11-2021

Hi there @MilerPip. Thanks for taking the time to share what you've experienced with your notifications. Do you mind to confirm if this is affecting only Instagram notifications or you are not getting notifications at all on your Fitbit device? In the meantime, I suggest making sure the notifications are properly set up, please see How do I get notifications from my phone on my Fitbit device? On a side note, I've moved your post to this thread so we can keep our forums organized. Catch you later.

CindyMFitbit · ‎10-11-2021

Welcome! It's great to see you around @Larivp49. Thanks for the details shared in your post and for already trying to resolve the issue. If the tips provided in this thread didn't help, I also recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on: Notifications don't cause the tracker to vibrate or the screen to turn on. The screen's brightness is set to dim. Turning your wrist won't cause the tracker's screen to turn on and you need to press the button. To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. If that doesn't work, let's contact our Support team, I know they will be glad to help you out and provide a solution. Click here to get connected. See you around.

CindyMFitbit · ‎10-11-2021

Some of us were lucky to have our loved ones close by and be able to survive all this, and I think that over time we have learned to adapt and do things that make us feel good, even though we still do not have the freedom that we had before. If we are aware of the habits that we have and as long as we have the control of them everything is fine. Have a nice day and thank for sharing your experience @emili.

CindyMFitbit · ‎10-11-2021

Great contribution @SunsetRunner, the mind is so powerful, so we should learn to have the mentality of the lion and believe more in ourselves. "If you can dream it, you can do it" - Walt Disney Have a nice day! 🙂

CindyMFitbit · ‎10-11-2021

@Thebirdman333 Thanks for getting back to me. I'm sorry to hear that Fitbit app is not showing you the options mentioned before. I appreciate the screenshot provided, but it seems that I'm not able to see it, do you mind to provide another one? You can find the instructions to attach the picture here. Catch you later.

CindyMFitbit · ‎10-11-2021

Thanks for sharing @emili. That is very true, specially when you mention that the mind is so powerful, now I remember that I used to take everything personal, I worked so hard on that and finally I achieved it, now it doesn't affect me so much. I will take your tips to stop spending my time on things that only cause stress.

CindyMFitbit · ‎10-11-2021

@Otherxtina Thanks for your reply. I appreciate the additional details shared and for trying the suggested instructions. Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. See you around.

CindyMFitbit · ‎10-11-2021

@Gudmama Thanks for stopping by. Thanks for the details provided about this issue and for all the troubleshooting that you have tried so far. Fitbit devices use the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects. For more information about GPS, see How do I use GPS on my Fitbit device? Keep in mind all devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. Hope that helps.

CindyMFitbit · ‎10-11-2021

@rollerotr Thanks for response. I appreciate for trying the suggested instructions. Since the issue happened again after the update on your phone, let's refresh the connection, so I suggest trying the following: 1. Restart your phone 2. Set up your Sense as new device Tap the Today tab and tap your profile picture. Tap Set Up a Device. Choose your device and follow the on-screen instructions to continue. You'll need to select replace device to continue. 3. Once it is connected back to your account, let's test the device to see if it will be able to track the sleep and health metrics data. Note that in order to get health metric information, you need to wear your device for at least a full day, including to sleep at night. (skin temperature requires 3 nights of data). See you around.

CindyMFitbit · ‎10-11-2021

@Veronicafit Welcome to the Community Forums. Thanks for the details shared in your post and for the troubleshooting tried prior posting. If you haven't tried, I suggest doing the following in order: Make sure the Fitbit app is updated. For instructions, see How do I use the Fitbit app? Open the Fitbit app and tap the Today tab → your profile picture. Tap your device image → Notifications → Tap App Notifications and find signal app and turn off the option Restart your Charge 3. See How do I restart my Fitbit device? Sync your tracker and then go back to the app notifications page and turn on the signal app notifications Additionally you can review our help article How do I get notifications from my phone on my Fitbit device? Hope this helps.

CindyMFitbit · ‎10-11-2021

Thanks for stopping by @SilqueFit. Thanks for the details shared in your post. Most devices, including Charge 5, automatically track several exercises, 20+ exercises are available in the Exercise app. You can choose the option that best matches your activity, like yoga, pilates and walk. Add your favorite exercises to the shortcuts list. For more information, see How do I track my workouts with my Fitbit device? Hope you find this information helpful.

CindyMFitbit · ‎10-11-2021

Thanks for your assistance @Odyssey13. Hi there @KlimentToshkov. Thanks for the detailed information shared and for providing a picture. I suggest trying the following: Open the Fitbit app, tap the hourly activity tile and check that the start and end times you want to receive reminders are correct Log out of the app by tapping your profile picture and then log out. Force quit the app. Restart your phone. Log into the Fitbit app and check if the issue persists. Hope this helps.

CindyMFitbit · ‎10-11-2021

Thanks for your response @Caroline2912. I'm sorry to hear that your Versa 2 didn't respond. Let's contact our Support team, I know they will be glad to help you out and provide a solution. Have a nice day.

CindyMFitbit · ‎10-11-2021

Welcome to the Community Forums @klb1420. Thanks for the details shared in your post and for already trying to solve the issue. I was able to see that you have reached out to our Support Team and as they have mentioned to you, they forwarded your case to another department. Please stay tuned to your inbox, some will reach out to you once they have a resolution to your issue. On a side note, I've moved your post to this thread so we can keep our forums organized. See you around.

CindyMFitbit · ‎10-11-2021

Thanks for your reply @cjbplus3. I'm sorry to hear that your Fitbit Lux is not responding with the alarms. I suggest performing a restart to refresh the settings and then try to find the alarms again. Once you find the alarms option, let's try to tap the option and then swipe up or left and please tell me how it goes. Catch you later.

CindyMFitbit · ‎10-11-2021

Hi everyone. Thanks for stopping by @Xfin. I appreciate everyone's feedback. Unfortunately Indoor Rowing exercise is still not available for the moment. I noticed there are a few Feature Suggestions posted about Rowing exercise on the Fitbit watches. Although these features are Not Currently Planned, make sure to include your vote, as this is always useful to continue to track popularity and demand over time.

CindyMFitbit · ‎10-10-2021

@Caroline2912 Welcome to the Community Forums. @lhelms It's nice to have you on board and thank you for the input. Thanks for the details shared in your post and for the troubleshooting tried prior posting. In addition to what @lhelms advised, I also recommend trying to change the clock face on the Fitbit app. Click here to find the instructions. If the issue persists, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. See you around.

CindyMFitbit · ‎10-10-2021

@AndyTee70 Welcome to the Community Forums. I'm very sorry for the experience and thank you very much for the detailed information and for the troubleshooting steps you tried. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. See you around.

CindyMFitbit · ‎10-10-2021

Welcome to the Community Forums @Thebirdman333. Thanks for the details shared in your post and for the troubleshooting tried prior posting. To turn on the notifications you can do the following: From the Today tab in the Fitbit app on your phone, tap your profile picture and then tap your Versa 2 icon Scroll down and tap High & Low Heart Rate. Turn on High heart rate notification or Low heart rate notification. Hope this helps.

CindyMFitbit · ‎10-10-2021

Hi there @Otherxtina. Thank you for the detailed information and for already trying to resolve the issue. If you've tried to restart your Charge 3 and the inconvenience has persisted, I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below: Connect the device to the charging cable. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. Hope this helps.

CindyMFitbit · ‎10-10-2021

Thanks for stopping by @arizonagal59. Thank you for the details mentioned. I suggest trying the following: Make sure the latest version of the Fitbit app is installed on your phone. The software on your mobile device is up to date. To check, tap Settings > General > Software Update. Make sure there are no other Bluetooth devices around as they might interfere with the syncing process Check that your Fitbit device's battery isn't critically low. If your device still won't sync, please review this help article Why won't my Fitbit device sync? for additional tips. If you're still experiencing this, attach a screenshot to your next reply and let me know the phone model and OS installed. On a side note, I've moved your post to this thread so we can keep our forums organized. Hope this helps.

CindyMFitbit · ‎10-10-2021

@AOttney Welcome to the community forums. Thanks for the details shared in your post. Most Fitbit devices automatically recognize and record high-movement activities through the SmartTrack feature. To start, your device recognizes activities at least 15 minutes long. If your Charge 4 isn't registering your Bike activity, I'd recommend lowering the auto-exercise recognition setting to 10 minutes. You can do so on the Fitbit app: On the Fitbit app dashboard, tap the Exercise tile. Tap on the gear icon at the upper right corner. Tap an exercise, and adjust the duration or turn off Auto-rec. Make sure to tap on "Save" If that doesn't work, I suggest you to restart your Charge 4 following the tips here. Also, I'd advice to use track your activities using the connected GPS option too, you can track specific exercises such as a run, bike, swim, or yoga with the Exercise app. To see real-time stats, capture GPS data and review a post-workout summary on your wrist. For more information, including how to customize the exercise types on your device, see How do I track my workouts with my Fitbit device? For your missing activity, you can manually log it on the Fitbit app. Hope this helps!

CindyMFitbit · ‎10-10-2021

Hi there @cjbplus3. Thanks for the details shared in your post. Please confirm if you are doing the following to find your other alarms: Swipe left and right to see the apps on your tracker. Tap Alarms once you find the option → Swipe right to see your alarms. To adjust your tracker's vibration strength, swipe down from the top of the screen to access quick settings and the Settings app and then tap Vibrations. For more information see, How do I navigate my Fitbit device? Hope this helps.

CindyMFitbit · ‎10-10-2021

@Lynnmac2 Thanks for your reply. I'm very sorry for the experience and thank you for taking the time to provide your feedback and for all the troubleshooting steps you've tried. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. Since the issue has persisted, let's try contacting our support team. I know they will be glad to help you out and provide a solution. Click here to get connected. See you around.

CindyMFitbit · ‎10-10-2021

Hi there @mjh. Thanks for taking the time to share what you've experienced with your Fitbit Versa 2 and for providing us a picture. I appreciate your efforts and upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. On a side note, I've moved your post to the Other Versa Smartwatches board to keep our forums organized. See you around.

CindyMFitbit · ‎10-10-2021

Welcome to the Community Forums @abby_abby. Thanks for the details shared in your post and for the troubleshooting tried prior posting. Please note that we’re aware of the issue with the challenges and we are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. Additionally, if you continue having issue to sync, please review our help article Why won't my Fitbit device sync? For additional tips. See you around.

CindyMFitbit · ‎10-10-2021

Hi there @Akaris and @EmJay90. Welcome to the Community Forums @Dadou547. Thanks for the additional details shared, I appreciate your findings and workaround. Our team is working to identify a resolution to this issue as quickly as possible. I am sorry for any trouble. Thanks for your patience and look forward to getting you back on track. Catch you later.

CindyMFitbit · ‎10-10-2021

@fitnewbit77 Welcome to the Community Forums. Thanks for taking the time to share what you've experienced when logging food and for your feedback and suggestion. I understand how you are feeling about this situation. I found that this information has been forwarded to our team and they are working to identify a resolution to this issue as quickly as possible. Thanks for your efforts while working on this matter. You can review this thread for more information. In the meantime, please make sure to keep the Fitbit app updated on your phone. To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board. See you around.

CindyMFitbit · ‎10-10-2021

Welcome to the Community Forums @ID3am. Thanks for the details shared in your post. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. See you around.

CindyMFitbit · ‎10-10-2021

@JeroenZ Thanks for your response. Thanks for letting me know that the inconvenience has been resolved, I hope it continues working as it should. Have a nice day! 🙂

CindyMFitbit · ‎10-10-2021

@Bitsmart46 Welcome to the Community Forums. Thanks for the details shared on your post. I'd recommend making sure your Charge 4 is not on sleep or DND mode. When the sleep or DND mode setting is on, notifications don't cause the tracker to vibrate or the screen to turn on. The screen's brightness is set to dim. Turning your wrist won't cause the tracker’s screen to turn on. To verify this: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep or DND to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. If that doesn't work, please try the following instructions: 1. On your phone, tap Settings →Bluetooth → the information icon → next to the name of your Fitbit device → Forget This Device. 2. Turn off Bluetooth 3. Restart Charge 4. For more information, see How do I restart my Fitbit device? 4. Turn on Bluetooth 5. Open the Fitbit app and set up your tracker as new device to refresh the connection: Tap the Today tab → Tap your profile picture Tap Set Up a Device. Choose your device and follow the on-screen instructions to continue. 6. Once this process is completed, set up the notifications again. See Troubleshooting quick tips for iPhones Hope this helps.

CindyMFitbit · ‎10-10-2021

Thanks for stopping by @sportsforever. Thanks for the details shared on your post. The Charge 3 automatically tracks your swim duration and pool lengths completed. Enter your pool length to track your distance and duration. For instructions, see How do I set the pool length for my Fitbit device? Note that heart-rate tracking is disabled during your swim workout. Regarding your inquiry, please note that while swimming you will be able only to see the time on the tracker itself. You will see the rest of your information in the Fitbit app. For more information see, How do I track my swims with my Fitbit device? Hope you find this information helpful.

CindyMFitbit · ‎10-10-2021

Thanks for the input @Odyssey13. Welcome to the Community Forums @MissCatherine. Thanks for the details shared in your post. Upon checking with our Support team, I was told that they already sent you a prepaid shipping label, you only need to print this and attach it to your package. If you didn’t receive the email message and you already checked your spam and junk folders, I suggest to contact them back to confirm the items that you need to send. See you around.

CindyMFitbit · ‎10-10-2021

Thanks for getting back @SunsetRunner. Welcome! It's great to see you around @BethWid. @SunsetRunner Please note that is not possible to send the code to your phone, it sends the code only to the Fitbit itself. I'm sorry for the inconvenience. @BethWid If the display is just dark or dim, you can try to get the sleep mode by pressing and holding the button, and swipe left to access the quick settings screen. If the display is not turning on at all, I suggest to follow the restart as described here. See you around.

CindyMFitbit · ‎10-10-2021

Thanks for getting back @MusicFail. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I appreciate all your efforts to fix the difficulties experienced. Have a nice day!

CindyMFitbit · ‎10-07-2021

@Fayday Welcome to the Community Forums. Thanks for the details shared in your post and for already trying to solve the issue. Let's review our help article Why isn't my Fitbit device's battery charging? If the issue persists, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. See you around.

CindyMFitbit · ‎10-07-2021

Thanks for your response @SunsetRunner. I appreciate for trying the suggested instructions. I'm sorry that you've had this experience with your Charge 3. As you may notice, the only way to complete the set up process is by using the code displayed on the Charge 3, but since it is not lighting up, it won't possible. In case you have any additional questions about the outcome of your case you can contact our team back. See you around.

Not finding your answer on the Community Forums?

About CindyMFitbit

Community Badges