About CindyMFitbit

Thanks for stopping by @MissDarla.    Thanks for taking the time to share what you've experienced with your Fitbit device. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. In the meantime, please make sure that you've reviewed the instructions listed at: Why won't my Fitbit device sync?   See you around.  ... View more

Welcome to the Community Forums @Ganeshms.    Thanks for taking the time to share what you've experienced with your Fitbit Ionic and for providing us your feedback. Note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. Upon checking with our Support team, I was able to confirmed that you contacted them and since all the troubleshooting steps were performed and the issue persisted, they decided to check the warranty.    Note that our limited warranty provides replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for replacement. I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty for more information.    See you around.  ... View more

@RyDigittyNC Thanks for stopping by.  I appreciate your participation in the Forums and sharing your feedback. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here. Keep on visiting the forums.  ... View more

Thanks for your response @RahulMoun.    I understand where you're coming from and I appreciate the feedback provided. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I'm very sorry for any inconvenience that this may caused you.    See you around.  ... View more

Hi there @needshelpwithac.    Thanks for the details shared in your post. I'd suggest checking this help article Why can't I download music and podcasts to my Fitbit watch? for instructions.    Hope this helps.  ... View more

Hi there @Gemini8383.    Thanks for the details shared in your post and for attaching a picture of your Charge 3. Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. I was told that you already tried to contacted them via chat, but it got disconnected. So I'd recommend tying to contact them by phone this time. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.   Catch you later.  ... View more

Hi everyone. Thanks for stopping by @Keherndon.    I appreciate your participation in the Forums. Note that at this time only steps registered from your Fitbit device or MobileTrack count towards a challenge. Your Fitbit device uses the sensor in it to detect movement and will translate this movement into steps. If you hold on to the handlebars then you won't be moving your arms as with a normal walk and steps won't be counted. Ideally you won't use the handlebars so all your steps will be calculated. Keep in mind that you need to be actually walking so your tracker can register all your information. You can check the article: How does my Fitbit device calculate my daily activity? and What should I know about Fitbit challenges? for more tips.   Hope this helps.  ... View more

Hi there @Joneskl.    Thanks for joining us to the thread and for sharing what you've experienced with your Fitbit Charge 3. I understand where your concern is coming from. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you.     See you around.  ... View more

Thanks for your help @Odyssey13. Welcome to the Community Forums @CCIN29.  Thanks for the details shared in your post and for already trying to resolve the issue. If the link provided before is not showing you the options to contact our Support Team, you can do it using the Fitbit app, so please do the following:  Open the Fitbit app  Tap your profile picture at the top left  Tap Help & support and then tap Contact Customer Support and follow the instructions there  Have a nice day.  ... View more

@Benj73 Welcome to the Community Forums.    Thanks for taking the time to share what you've experienced with your Fitbit Ionic. I recommend checking some tips on this help article regarding the issues when charging the device.    Note that the battery can last up to 5 days; because battery life is affected by use and other settings, actual results may vary. Before considering other options, please make sure that you've reviewed the tips provided in this article.   Regarding your inquiry about the warranty, I'd suggest contacting our Support Team so they can provide the options available. You can contact them through chat or over the phone. Click here to get connected. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.    On a side note, I've moved your post to this thread so we can keep our forums organized.   See you around.  ... View more

@lucia4 Thanks for stopping by.    Thanks for the details shared in your post and for the troubleshooting tried prior posting. I understand how this could make you feel. Our team is always working on improving our devices and user experiences, and your comments are always welcome.   Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    On a side note, I've moved your post to this thread so we can keep our forums organized.   See you around.  ... View more

@Annikadk Welcome to the Community Forums.    Thanks for the detailed information shared and for all the troubleshooting that you have tried so far. I understand where your concern is coming from. I was wondering how you tracked your exercise? Did you manually start or you use SmartTrack to do so?    Note that in order for your Fitbit device tracks the map, you need to start your activity from the Exercise app on your Fitbit Lux and if it is within 30 feet of your phone, it will connect with the GPS sensors. Additionally you can check that GPS is turned on for the exercise. Note that only exercises where you cover physical distance use GPS. For more information, see How do I turn on GPS for an exercise on my Fitbit device?   For additional information, let's review How do I use GPS on my Fitbit device?   Hope this helps.  ... View more

@Timmermansenco Welcome to the Community Forums.    Thanks for the details shared in your post. It's odd that your sleep log doesn't show the right time zone. If the Fitbit app and your Fitbit device are updated to the latest version, I'd recommend checking if the time zone set, is correct on the Fitbit app:   Open the Fitbit app and tap on your profile picture. Tap App settings  Under Time Zone, turn off the Set Automatically option. Tap "Time Zone" and select the correct time zone. Tap on location just to double check that your location is correct.  Sync your Fitbit device to apply the changes. Hope this helps.  ... View more

@Lordhelpmemyfit Welcome! It's great to see you around.    Thanks for the details shared in your post and for all your troubleshooting efforts. I'd like to confirm if you are getting any error message when you try to set up the Charge 3? In the meantime, I suggest trying the instructions listed in our help article: Why can't I set up my Fitbit device? You can skip the steps that you already tried.    In addition and if you haven't tried, I recommend restarting your Charge 2 as described here.    Hope this helps.  ... View more

Welcome to the Community Forums @2ndFitibitfail.    Thanks for taking the time to share what you've experienced with your Fitbit device. I understand how you are feeling about this situation. Our team is always working on improving our devices and user experiences, and your comments are always welcome.    Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.   See you around.  ... View more

@Parker252 Welcome to the Community Forums.    Thanks for joining us to the thread. I appreciate your findings and workaround, and hope it helps to our friend.    Have a nice day!  ... View more

@Gweda Welcome to the Community Forums.    Thanks for the details shared in your post. I'd like to confirm if you are getting an error message when you try to sync? In the meantime I suggest refreshing the connection between your phone and your device, please do the following:    Make sure the Fitbit app is up-to-date. For more information, see How do I use the Fitbit app? Open the Fitbit app, tap the today tab and then tap your profile picture. Tap Set Up a Device. Choose your device and follow the on-screen instructions to continue.  See you around.  ... View more

Hi everyone. @TreloarJim Welcome! It's great to see you around.    Thanks for joining us to the thread. I appreciate your findings and workaround, it's great to hear that it worked for you, and I hope this is helpful for any other user. See you around. ... View more

It was a pleasure @RxA2byBlue.    Have a nice day!  ... View more

@RxA2byBlue Thanks for your reply.    I appreciate the picture attached and for tying the suggested instructions. Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

@kehlyer  It was a pleasure.    I hope the information provided has helped you out.    Have a nice day!  ... View more

Hi @CliveSt Thanks for your response.    I'm sorry to hear that the inconvenience has persisted and your Fitbit is still not responding. I'd recommend contacting our Support Team, I know they will be glad to help you out and provide a solution. Click here to get connected.   See you around.  ... View more

@Liberty04 Welcome to the Community Forums.    Thanks for the details shared in your post. To find DND option on your Charge 3, you can do the following:    Press and hold the button, and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. See How do I navigate my Fitbit device? For more information.    Hope this helps.  ... View more

@ianrobinson Welcome! It's great to see you around.  Thanks for joining us to the thread and for providing us your feedback. I'm sorry for any inconvenience and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. Our team continues working to identify a resolution to this issue as quickly as possible. I am sorry for any trouble. Thanks for your patience while dealing with this matter.  See you around.  ... View more

@JoF99 Welcome! It's great to see you around.    I'm sorry to hear that you are having difficulties with the brightness on your Fitbit device. If the previous instructions didn't work, I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on:   Notifications don't cause the tracker to vibrate or the screen to turn on. The screen's brightness is set to dim. Turning your wrist won't cause the tracker's screen to turn on and you need to press the button.  To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.   Catch you later.  ... View more

Welcome @christina.ferri and @Sinplysweet1205 It's nice to see new faces around! Hi @KarlShu Thanks for your response.  @Sinplysweet1205 I appreciate the details shared in your post and if you already tried restarting your device and the issue persists, I'd recommend contacting our Support Team, I know they will be glad to help you out and provide a solution. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. @christina.ferri  Upon checking with our Support team I was able to confirm that you already contacted them and since you exhausted all the troubleshooting with them and your device didn't respond, they decided to review the warranty. If your original device is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. @KarlShu I appreciate your findings and workaround, it's great to hear that it worked for you. You can find the suggested troubleshooting for this issue on this post.  See you around.  ... View more

Great to see you around @Lionfish.    Thanks for joining us to the thread. I appreciate your findings and workaround and I hope this is helpful for our friend to fix the difficulties with the Fitbit device.    Have a nice day!  ... View more

Thanks for stopping by @Confused.One.    Thanks for taking the time to share what you've experienced with your Fitbit Charge 3 and for all the troubleshooting that you have tried so far. Considering that you already tried the available instructions for this issue and the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

Welcome to the Community Forums @RxA2byBlue.    Thanks for the details shared in your post and for already restarting your Charge 3. Nice way to go! I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below:    Connect the device to the charging cable.  While the device is plugged into the charging cable, press and hold the button down for 15 seconds.  The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.  The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.  Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. Hope this helps.  ... View more

@FZamora Thanks for your response.  I appreciate for letting me know that you already followed all the suggested instructions and your device is still not getting notifications. I'd recommend updating your phone to the latest iOS version as well the Fitbit app. If that does not work, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. See you around. ... View more

Welcome to the Community Forums @Doug_33.  Thanks for the details shared in your post. Let me clarify that every GPS activity will be displayed on both the Fitbit app and fitbit.com dashboard. To see your exercises on the Fitbit app, just tap on the exercise tile and one of your logs. If by any chance there is nothing displayed there, please take a screenshot of what you're seeing and attach it to your reply.  In the meantime, please review our help article How do I use GPS on my Fitbit device? For additional tips to get GPS information on your Fitbit device.  See you around.  ... View more

@Ejriverajaime Welcome to the Community Forums.  I'm sorry to hear about the difficulties you experienced with your Fitbit device. If you haven't done so, please follow the instructions listed on this post. If the issue persists, I recommend contacting our Support Team, I know they will be glad to help you out and provide a solution. Click here to get connected. See you around.  ... View more

Welcome to the Community Forums @kehlyer. I appreciate your feedback and the details shared in regards to the difficulties that you are experiencing with your Fitbit Ionic. Thanks for all your troubleshooting efforts, I understand that this can be frustrating. Please note that usually, you only need to sync your Fitbit device using the Fitbit app to see the correct time. For more information, see How do Fitbit devices sync their data? If the time is still not updating even though your Fitbit device is properly syncing, I recommend doing the following:  In the Fitbit app, tap the Today tab then your profile picture and then find App Settings Tap Time zone and then turn off the Set Automatically option. After 10 seconds turn on the "Set Automatically" option again and input the right time zone and sync. Hope this helps.  ... View more

@Dwindlecat Welcome! It's great to see you around.  Thanks for the details shared in your post. Note that when you select a new clock face, it’s automatically saved unless you already have 5 saved clock faces. To save a new clock face when you already have 5 saved clock faces, remove a saved clock face before switching to the new one. If you switch to the new clock face without first removing a saved clock face, you'll see it on your watch, but it won't be added to your saved clock faces. For more information, see How do I change the clock face on my Fitbit device? Hope this helps.  ... View more

Hi there @sonnyboycarter.  Thanks for taking the time to share what you've experienced with your Fitbit Ionic. I understand that this can be very frustrating. Note that if you set up Fitbit Pay, the device lock is turned on automatically and while there is not an option to turn off this function completely, you can change the settings, so you can enable it for Fitbit Pay only, so I'd suggest trying the following:  In the Fitbit app, tap the Today tab, tap your profile picture and then your device image  Tap Device lock  Tap to change your device lock settings and select Enabled for Fitbit Pay If this is not related to the password that you are talking about, please provide me more details as you can and I'll be happy to help you out.  See you around.  ... View more

@gagsrg Welcome! It's great to see you around.  Thanks for the details shared in your post. I'd recommend changing the current clock face to a different one using the Fitbit app, by following these steps How do I change the clock face on my Fitbit device? Hope this helps. ... View more

@KarlShu Welcome! It's great to see you around.  Thanks for taking the time to share what you've experienced with your Fitbit Versa 2. I appreciate your findings and workaround. As per the details shared in your post, it seems that just the display stopped flashing on your device, but it decided to work after the several restarts that you tried. We have received some reports about these kind of difficulties with the Fitbit devices, and for that reason we suggest some troubleshooting steps, so it's great to hear that your device is working again as it should.  See you around.  ... View more

Hi there @Nigel_B.  Thanks for the detailed information shared and for already restarting your device. Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.  See you around.  ... View more

Hi everyone. Welcome! It's great to see you around @fsun9999.  Thanks for taking the time to share what you've experienced with the Fitbit app. I understand how you are feeling about this situation. Our team is always working on improving our devices and user experiences, and your comments are always welcome, however please note that it's not possible to download a previous version of the app and as you may know, now it's required to have Android OS 8.0 or higher to install the Fitbit app. I'd recommend checking this link which describes the compatibility requirements with the Fitbit app. See you around. ... View more