About CindyMFitbit

Welcome @Anja1000 It's nice to have you on board.    Thanks for the details shared on your post. If you already reviewed the settings as described above, I suggest performing a restart as listed here. If the issue persists, let's try to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below:    Connect the device to the charging cable.  While the device is plugged into the charging cable, press and hold the button down for 15 seconds.  The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.  The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.  Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. Hope this helps.  ... View more

Thanks for stopping by @GuyFit.    I appreciate your participation in the Forums and sharing your feedback about the issues to log food in the Fitbit app. I understand how you are feeling about this situation. Our team is always working on improving our devices and user experiences, and your comments are always welcome, please note that they are still working to find the resolution to this matter. I appreciate your patience while dealing with this.   See you around.  ... View more

Welcome to the Community Forums.    Thanks for taking the time to share what you've experienced with HRV and HB. Our team is aware of the missing Health Metrics data and are working to identify a resolution as quickly as possible. Please be sure your Fitbit device has the latest firmware version. Also remember that you need at least 3+ nights of sleep data to see those details as well.   Additionally, if you don't see data on the health metrics tile, it may be because the device has not yet been worn properly, so you can double check the following tips:   Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off. Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading. For more detailed information, see What should I know about health metrics in the Fitbit app?   Hope that helps.  ... View more

Welcome to the Community Forums @Robcohenct.    Thanks for the details mentioned and the troubleshooting performed prior to posting. I'd like you to double check if you're able to log into the online Dashboard. In the meantime, Let's try the following:    Clear the app cache  Restart your phone one more time  Try to log into the Fitbit app and make sure you're following these steps to reset your password. Hope this helps.  ... View more

Hi there @micklldo.    Thank you for sharing the details of the issue you’re experiencing and for attaching a picture. I understand how you are feeling about this situation and appreciate your efforts to resolve this.   Please note that currently Fitbit does not have a repair center, but I suggest to contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected.    See you around.  ... View more

@Elsd Thanks for your response.    It's great to hear that the instructions provided were helpful. I hope you can continue tracking towards your fitness goals! Have a nice day! 🙂 ... View more

A warm welcome to our new friend @3amp.    I appreciate the details shared on your post and for your troubleshooting efforts to fix this issue. The team is still working to identify a resolution as quickly as possible. Thanks for your patience while we work on this.    See you around.  ... View more

@Melissakae03 Welcome to the Community Forums.    Thanks for the troubleshooting performed and the details mentioned.   I see where your frustration is coming from. I was able to see that you already contacted our Support team, it's recommended to continue the communication with them, this to avoid any confusion or duplicate troubleshooting performed.   See you around.  ... View more

Hi there @dcwelch208.    Thanks for the details shared in your post and for already trying to solve the issue. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.   See you around.  ... View more

Welcome to the Community Forums @1IanH.    Thanks for taking the time to share what you've experienced with your Fitbit Ionic and for all the troubleshooting tried so far. I understand how you are feeling about this situation.    If you already followed all the instructions listed here and review the requirements to sync and the issue has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

Thanks for your response @dreamcat12.    I appreciate all the troubleshooting that you have tried so far. Please note that it is not possible to remove the steps completely from your Fitbit account, instead you can log a non-step-based activity such as driving to override the steps, as the information that you found before. I'm sorry for the inconvenience and I hope that this does not happen again.    See you around.    ... View more

Welcome to everyone! It's great to see you around.    Thank you for taking the time to report this issue. I appreciate your efforts and the additional details shared. If you haven't done so, I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on:   Notifications don't cause the tracker to vibrate or the screen to turn on. The screen's brightness is set to dim. Turning your wrist won't cause the tracker's screen to turn on and you need to press the button.  To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.   @mcilroy2001 You can review the same settings on the Charge 4 to see if that fixes the issue.    Hope this helps.  ... View more

@teachpce1 Welcome to the community forums.    Thank you for the information and for the troubleshooting steps you've followed prior posting.    I recommend changing the clock face on the Fitbit app. You can find the instructions here. If that doesn't work let's try performing a long restart. A long restart is different than the basic restart and you can perform it by following the steps below:    Connect the device to the charging cable.  While the device is plugged into the charging cable, press and hold the button down for 15 seconds.  The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.  The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.  Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. Hope this helps!  ... View more

Welcome to the Community Forums @Waynemachine.    Thanks for taking the time to share what you've experienced with your Fitbit Ionic. I recommend to try the following steps:   Restart your Ionic. For more information, see How do I restart my Fitbit device? Open the Fitbit app and try syncing your Fitbit device and wait until the process is completed. If you are having trouble to sync, see our help article: Why won't my Fitbit device sync? Hope this helps.  ... View more

Hi there @SunsetRunner.    Thanks for all the details shared on your post abut the difficulties experienced with the messages button. Please note that our team is working to identify a resolution to this issue and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.   See you around.  ... View more

@Debbie0106 Thanks for your response and for confirm that the display goes black.    Let's try to change the clock face for testing purposes. You can find the instructions here. If that doesn't work, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around. ... View more

Thanks for your response @kiwisjd.    It's great to hear that the instructions provided helped you to fix the issue. I hope you can continue tracking towards your fitness goals! Have a nice day! ... View more

Thanks for your response @Lesleyst.    I'm sorry to hear that your Charge 3 is still not responding, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.   See you around. ... View more

A warm welcome to our new friend @Galitaya.    It's great to hear that the instructions found here helped you to fix the issue. I appreciate all your troubleshooting efforts. I hope you can continue tracking towards your fitness goals! Have a nice day! ... View more

Thanks for your reply @JackieS1968. It's nice to see new faces around! @Rich_MD.    Thanks for taking the time to share what you've experienced and for the troubleshooting tried prior posting. I've forwarded the information to our team and they are working to identify a resolution to this issue as quickly as possible. Thanks for your efforts while working on this matter.   See you around.  ... View more

Hi there @rollerotr.    It's nice to see you in the Fitbit Community. Thanks for taking the time to share what you've experienced after updating your phone. As you may know, your watch will provide you with sleep information based on the heart rate data recorded when sleeping. However, there are a few factors that may prevent you from receiving this data:   If you slept in a position that prevented your watch from getting a consistent heart-rate reading or wore it too loosely. If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). If you slept for less than 3 hours. If your watch's battery is critically low. If the issue persists even after making sure of those conditions, please try performing a restart, wear your watch higher on your other wrist (about 2-3 finger widths above your wrist bone) to sleep and sync it once you're awake to check your details.   Hope this helps.  ... View more

Thanks for your response @Nosnibor54.  I appreciate for letting me know that you contacted our Support team and they were able to provide the replacement options. Since the Charge 5 is the newest Fitbit device the discount is not applicable for it, I'm sorry for the inconvenience, but I hope you receive your replacement Charge 4 soon, so you can continue tracking towards your fitness goals. Have a nice day! ... View more

Welcome to the Community Forums @Tim112233.    Thanks for taking the time to share what you've experienced with your Fitbit app. I would like to ask you for a screenshot of the notifications you're getting from the Fitbit app. That will be very helpful for me to check this further and determine which step should we take next. Please follow these instructions to upload your picture.    See you around.  ... View more

@Lnk723 Thanks for your response.    I'm sorry to hear that the link is not responding. Let's try to access to it,  just one more time, Which accessibility features are available on my Fitbit device?   Have a nice day.  ... View more

Hi there @dreamcat12. Thanks for sharing detailed information about this situation and for all the troubleshooting that you have tried so far. I understand your concern as this isn't the expected behavior of the Fitbit Ionic.    To take a look into this, may I know if do you have MobileTrack setup in the Fitbit app? MobileTrack is a feature that records basic stats such as steps using your phone's sensors if you don't have a Fitbit device available. While you didn't have a fan nearby, you might have received incorrect steps if your phone vibrated. For testing purposes and if you have MobileTrack set up, I suggest removing it from your Fitbit account and continue monitoring your Ionic.    See you around.  ... View more

Thanks for your help @Guy_. Welcome to the Community Forums @brendahupton.  Thanks for the details shared on your post. In addition to what @Guy_ has mentioned, I suggest reviewing our help article for Why isn't my Fitbit device's battery charging? for additional tips.  Hope this helps.  ... View more

Welcome to the Community Forums @Helmer72.    Thanks for taking the time to share what you've experienced with your Fitbit Ionic and for trying a restart prior posting. Please confirm if you followed the restart instructions as listed here. If the issue persists, I suggest trying the following:    Important: Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost.   On the device, hold all three buttons for about 10 to 12 seconds.  When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive).  When the device vibrates, release all buttons.  Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays fitbit.com/global/us/setup When the device successfully resets, please set up your Ionic as new device. See How do I set up my Fitbit device? Hope this helps.  ... View more

@emmaMcc2k Welcome to the Community Forums.   Thank you for the information and for the troubleshooting steps you've followed prior to posting. I recommend trying a normal restart by following the instructions here.    If the issue persists, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.   See you around. ... View more

@NutriMom Welcome! It's great to see you around.   Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting.   Please note that the Charge 3 is water-resistant to 50 meters. They're designed to be swimproof and stand up to even the sweatiest of workouts. See the table below and our user manuals for specifics as to whether your device is swimproof or splashproof, but if your Charge 3 isn't turning on even after you plugged in to charge, I recommend visiting this help article: Why isn't my Fitbit device's battery charging? It's probably that now it is refusing to charge.    If that doesn't work, please make sure that you tried to restart it by following these specific instructions: How do I restart my Fitbit device? If this doesn't help, you can also try to perform a long restart. A long restart is different than the normal restart and you can complete the process by following these steps:    Connect the device to the charging cable.  While the device is plugged into the charging cable, press and hold the button down for 15 seconds.  The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.  The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.  Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. Hope this helps.  ... View more

Thanks for your response and for trying the instructions provided @RosalindC.    I'm sorry to hear that the button is hard to press and you didn't get the progress bar, but let's contact our support team, I know they will be glad to help you out and provide a solution.   Have a nice day!  ... View more

Welcome! It's great to see you around @Debbie0106.    Thanks for the details shared on your post. Do you mind to confirm if the display is not turning on at all, or if it is still on but it's dim? In the meantime, I recommend trying the following:    - Restart your Charge 3. For more information, see How do I restart my Fitbit device?  - If the issue persists, try a long restart, it is different than the basic one and you can complete it by following the instructions below:    Connect the device to the charging cable.  While the device is plugged into the charging cable, press and hold the button down for 15 seconds.  The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.  The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.  Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. On a side note, I've moved your post to the Other Charge Trackers board to keep our forums organized.    Hope this helps.  ... View more

@AdaA Welcome to the Community Forums.   I appreciate the details shared on your post and for trying some troubleshooting prior posting. Let's try to work on this together, so please follow the instructions as below:    1. On your phone, tap Settings →Bluetooth → the information icon → next to the name of your Fitbit device  → Forget This Device. 2. Turn off Bluetooth 3. Restart Versa 2. For more information, see How do I restart my Fitbit device? 4. Turn on Bluetooth   5. Open the Fitbit app and set up Versa 2 as new device to refresh the connection:  Tap the Today tab → Tap your profile picture  Tap Set Up a Device.  Choose your device and follow the on-screen instructions to continue. 6. Once this process is complete, set up the notifications again. See Troubleshooting quick tips for iPhones   Hope this helps.    ... View more