About CindyMFitbit

Welcome to the Community Forums @giorgiorello and @ardav.  Thanks for the details shared on your post about this situation. I understand that this can be very frustrating. I've merged your posts to this thread to get more information. In the meantime I recommend trying the following:  Make sure the Fitbit app is up-to-date. For more information, see How do I use the Fitbit app? Go to your phone settings - tap Cellular Make sure you enable your mobile data to be used by Fitbit by toggling the switch to green and after that, you should be able to sync and use the Fitbit app when you don't have Wi-Fi. See you around. ... View more

Welcome! It's great to see you around @RosalindC.    I appreciate the details shared on your post and for the troubleshooting tried prior posting. If you haven't done so, I suggest trying a long restart, it is different than the basic one and you can complete it by following the instructions below:    Connect the device to the charging cable.  While the device is plugged into the charging cable, press and hold the button down for 15 seconds.  The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.  The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.  Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. If after this, the issue persists, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

Welcome @RahulMoun It's nice to see new faces around!   I appreciate the details shared on your post and for the troubleshooting tried prior posting.    I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. In the meantime let's double check the instructions listed here. Thank you for your patience while dealing with this situation.   See you around.  ... View more

Thanks for your response.  I understand that this can be very frustrating, but please note it was referred to a higher support level, because they already have all the details and special tools to continue assisting you. Thank you for your patience while dealing with this situation. Catch you later. ... View more

Welcome to the Community Forums @THOR163.  I appreciate your participation in the Forums and for sharing your feedback about the experience with the replacement process. I understand how you are feeling about this situation. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I was able to see that you have reached out to our Support Team and as they have mentioned to you, they forwarded your case to our higher support team. Please stay tuned to your inbox, some will reach out to you once they have a resolution to your issue. See you around.  ... View more

Welcome to the Community Forums @TracyYMe.    Thanks for the details provided in your post and for the troubleshooting tried prior posting. I understand where you're coming from and I appreciate the feedback provided about the experience with your Fitbit devices.   If you already tried the instructions listed here and the issue has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.    See you around.  ... View more

Welcome! It's great to see you around @HornerBFC.    Thanks for sharing the details about the issue with the battery on your Fitbit Versa 2.   Please note that the battery on this Versa 2 can last up to 6 days; because battery life is affected by use and other settings, actual results may vary. Before considering other options, please make sure that you've reviewed the tips provided in this article.   By the way, I've moved your post to the Other Versa Smartwatches board for organization purposes.    Hope this helps.  ... View more

@Odyssey13 Thanks for your help. Welcome to the Community Forums @EveR78.   Thanks for the detailed information shared on your post. As @Odyssey13 mentioned, please note that is not possible to edit the email address, but you can try to change it, if the Fitbit app allows you to do that, so I suggest trying the following:    Tap the Today tab → and tap your profile picture. Tap Account Settings → Change Email. In the New Email and Confirm New Email boxes, enter your preferred email address. In the Confirm Password box, type your Fitbit account password. Tap Change and follow the on-screen instructions. In the email you receive, click Verify your Email to complete the update. Hope this helps.  ... View more

Hi there @LeeColon.    Thanks for the details shared on your post. Please note that some factors may affect the step tracking function on your Fitbit device, so please see our help article, What can I do if my step count seems inaccurate? If the issue persists, I suggest trying a restart on your Ionic, see How do I restart my Fitbit device?   If after doing the restart, it still seems like your device is undercounting steps, try a step test:   1. Put your device on your wrist or put your clip-on device on your hip or torso. 2. Walk 100 steps, making sure to count a step each time one of your feet hits the ground. 3. Pause, then check your device to see your step count. 4. If your device counted more or less than 100 steps, restart the device and try the step test again.    Hope this helps.  ... View more

@Lesleyst Welcome to the community Forums.    Thank you for the detailed information. If you've tried to restart your Charge 3 and the inconvenience has persisted, I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below:    Connect the device to the charging cable.  While the device is plugged into the charging cable, press and hold the button down for 15 seconds.  The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.  The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.  Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. Hope this helps.  ... View more

Welcome to the Community Forums @MrElussive.  Thanks for taking the time to share what you've experienced with the Fitbit app and for the feedback provided. Our team is working to identify a resolution to this issue as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track. Catch you later. ... View more

Thanks for your response @EdP46.    I appreciate for providing me more details about this issue and for trying to turn off the sleep mode. If the restart didn't help, you can also try a long restart, by doing the following:    Connect the device to the charging cable.  While the device is plugged into the charging cable, press and hold the button down for 15 seconds.  The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.  The device turns off. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.  Remove the device from the charging cable. The device shuts down. Important: Plug the device into the charging cable again. See you around.  ... View more

@aolsen928 Thanks for the response.   I appreciate the additional details. Our team is working to identify a resolution to this issue as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.   I've merged your post to this thread for more information.    See you around. ... View more

So, It's my turn! 😀 Where in the world are you? Guatemala City. What is your current health/fitness goal? Keep moving and walk as much as I can, because I was in a kind of sedentary mode.  How do you like to stay fit? Walk at least 30 minutes every afternoon What motivates you? Losing weight, just a little bit and be on shape. Favorite guilty pleasure: I love food, I have only a few exceptions, but I really love eating.  It's nice to be here. Cheers for everyone!  ... View more

Hi there @arvinjeboo.    Thanks for all the details shared on your post and for the troubleshooting tried prior posting. I understand how you are feeling about this situation.   Please note that your Fitbit use the steps and stride length to calculate your distance, so I recommend checking your stride length with these instructions: Can I change my stride length in my Fitbit account? After this, check out this help page, which explains how the GPS feature works on your Inspire HR. This article contains some troubleshooting steps for you to try.   On a side note, I've moved your post to the Inspire and Inspire HR board to keep our forums organized. Hope this helps.  ... View more

Hi everyone. It's good to see you participating in the Community Forums.    In addition to what @Rich_Laue has mentioned, please note that Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?   Hope the information is helpful.  ... View more

Hi there @EdP46.    Thanks for taking the time to share what you've experienced with your Fitbit Charge 3 and for the feedback provided, I understand how you are feeling about this situation. Our team is always working on improving our devices and user experiences, and your comments are always welcome.    I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on:   Notifications don't cause the tracker to vibrate or the screen to turn on. The screen's brightness is set to dim. Turning your wrist won't cause the tracker's screen to turn on and you need to press the button.  To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.   On a side note, I've moved your post to this board to keep our forums organized.   Hope this helps.  ... View more

Welcome! It's great to see you around @aolsen928.    Thanks for letting me know that you are experiencing these difficulties with the Fitbit app, could you please confirm the model of your phone and the OS version?    See you around.  ... View more

Welcome to the Community Forums @Lnk723.    I appreciate the details shared on your post. I understand how you are feeling about this situation.   We appreciate your candid feedback on this topic. We believe everyone should be able to access and enjoy our products and we’re working on ways to improve support for our customers experiencing disabilities. To learn more about accessibility features and support on Fitbit devices, see our help article help.fitbit.com/articles/en_US/Help_article/2469.htm.   Catch you later. ... View more

@marshwren Thanks for your response. Welcome to the Community forums @SunsetRunner.    I appreciate all your troubleshooting efforts, and for confirming that even setting up location access to Never, the same thing is happening. I'll forward the details as our team continues working to bring a solution to all our members. I appreciate your patience while we work on this.    See you around.  ... View more

Hi there @JackieS1968.    Thanks for the details shared on your post. To work on this together, may I know the model of your phone and the OS version? In the meantime let's try the following:    Log out from the Fitbit app. Force quit the Fitbit app. Reboot your phone. Open the Fitbit app and log back into your account and review if the messages button is now responding.  See you around.  ... View more

Welcome to the Community Forums @A1983.  Thanks for the details shared on your post. Please note that in order for the devices to sync, they should be about 20 feet, which means that your device is nearby, so I suggest reviewing the tips on this help article to find your Fitbit device. Hope this helps.  ... View more

Thanks for your reply @rick_hardy.  It's great to hear that your Charge 3 is working again. I appreciate all your troubleshooting efforts. I hope you can continue tracking towards your fitness goals! Have a wonderful day! ... View more

Welcome @Northupthere. It's nice to see new faces around! Thanks for taking the time to share what you've experienced with your Fitbit app after updating your phone. Since you have mentioned that there is a ticket open for this, I hope that they are able to provide a resolution soon. Also our team often reviews the feedback posted in the Community as that helps us to work and improve our products.  See you around.  ... View more

Welcome! It's great to see you around @karmaworld. I appreciate for letting me know that you followed the instructions provided, and for confirm that even setting up location access to Never, the same thins is happening. I'll forward the details as our team continues working to bring a solution to all our members. I appreciate your patience while we work on this.  See you around.  ... View more

Thanks for your responses @kokopuffz and @RGernant. I understand how you're feeling about this situation and while I don't have a time frame when the new games will be released, our team is always working on improving our devices and user experiences, and your comments are always welcome.   See you around.  ... View more

Thanks for the input @TryDebian. Welcome to the Community Forums @dswagp.  Thank you for sharing the details regarding the inconvenience you've been experiencing with your notifications. Just to confirm, are you referring to the calls, messages and app notifications that you are able to receive on your Fitbit Lux? If that is not the case, do you mind to confirm the exact notifications that do you want to receive?  In the meantime, I suggest checking the following setting. Swipe down from the top of the screen to access quick settings and the Settings app  > scroll to Quiet modes > make sure that Focus mode is toggled to Off.  Focus mode mutes calls and notifications when using the exercise app.  Also, please make sure that your Lux hasn't gone into Sleep or DND mode. When any of these settings are enabled:  Notifications don't cause the tracker to vibrate or the screen to turn on. The screen's brightness is set to dim. Turning your wrist won't cause the tracker’s screen to turn on. See you around.  ... View more

Hi there @MrClutch and @MrsEgg. Welcome to the Community Forums.  It's good to see you participating in the Community Forums and I appreciate all the details that you have shared about the difficulties that you are having, as well for all the troubleshooting that you have tried so far.   Please note that if you have any other Bluetooth devices paired to your phone, I'd recommend removing them and then please restart your phone and test the behavior of your Fitbit Versa 3.  If you continue having difficulties to get the Fitbit connected, I'd recommend removing the Bluetooth connection between your phone and your Fitbit device: On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device. Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request. Also, please make sure no other mobile devices are nearby as this can interfere with the set up or sync process.  Please make sure to keep the Versa 3 and the Fitbit app updated, as this improves the connection.  Hope this helps.  ... View more

Welcome to the Community Forums @jaynedebs.  Thanks for the details shared on your post and for letting me know that you already contacted our support team about this situation. I know they will be glad to help you out and provide a solution. Have a nice day!  ... View more

Hi there @Nuro and @SebWotan.  Thanks for trying the instructions provided and for report this situation. I found that this information has been forwarded to our team and they are working to identify a resolution to this issue as quickly as possible. Thanks for your efforts while working on this matter. I've merged your post to this thread for more information.  See you around. ... View more

Hi everyone. It's good to see you participating in the Community Forums.  As @RGernant has mentioned, the Get Fit Puzzle game ends on October 31, 2021. You can continue to enjoy Premium games such as Get Fit Bingo, All for One, and Custom Challenge with a Fitbit Premium membership in the Fitbit app. At Fitbit, our goal is to help our customers reach their goals with fun, interesting, and challenging content. Sometimes this means refreshing the options by removing older content. Thanks for understanding. See you around.  ... View more

Hi there @ssoublin.  It's nice to see you in the Fitbit Community. Thanks for taking the time to share what you've experienced with the notifications in the Fitbit app and for all the troubleshooting tried prior posting. I recommend doing the following:  Make sure the Fitbit app is updated, a new version was released a few days ago. For more information, see How do I use the Fitbit app? Log out from the Fitbit app. Force quit the Fitbit app. Reboot your phone. Open the Fitbit app and log back in to your account and check if app notifications are now listed.  If the issue persists, let's try to set up the Charge  4 as new device:  Tap the Today tab and tap your profile picture. Tap Set Up a Device. Choose your device and follow the on-screen instructions to continue.  Set up the notifications again  On a side note, I've moved your post to this thread so we can keep our forums organized. Hope this helps.  ... View more

Hi there @rick_hardy. Thanks for the great input @Julia_G.  Thanks for taking the time to share what you've experienced with your Fitbit Charge 3. In addition to what @Julia_G suggested, I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on: Notifications don't cause the tracker to vibrate or the screen to turn on. The screen's brightness is set to dim. Turning your wrist won't cause the tracker's screen to turn on and you need to press the button.  To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. On a side note, I've moved your post to the Other Charge Trackers board to keep our forums organized. See you around. ... View more

Hi everyone. It's good to see you participating in the Community Forums. It's nice to see new faces around!   I appreciate for sharing your feedback and suggestion about the widgets for iPhones. I understand how you are feeling about this situation. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Feel free to post your idea in our Feature Suggestions board. That way other users can comment and vote on the idea to show their support, and our team can take it into consideration.    See you around.  ... View more

@Nosnibor54 Welcome to the Community Forums. Thanks for sharing the details about the issue with your Charge 4 and for all the troubleshooting tried prior posting. I understand where you're coming from and I appreciate the feedback provided. If you already followed all the instructions listed here and the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.  On a side note, I've moved your post to this thread so we can keep our forums organized. See you around. ... View more

@Mimag1953 Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with the distance registered. Have you reviewed our help article which explains the factors that impact the accuracy of your Fitbit device? In the meantime, please adjust your stride length in the Fitbit app, restart your Fitbit to refresh its performance, wear it snug on your wrist and monitor its behavior in the next days.  Hope this helps.  ... View more