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Ace 2 not syncing

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‎01-06-2020 16:13

‎01-06-2020 16:13

Both my kids have an Ace 2. I have an iPhone XR running iOS 13.3. The devices aren’t even discoverable so I can’t sync. The Fitbit keeps telling me no devices found when trying to sync with either device. It worked once or twice last week but nothing since then. 
I have followed all the steps of restarting Bluetooth, restarting phone, restarting Ace 2, deleting the app, etc. all the advice on these boards has been followed. We even attempted to pair with my husband’s older iPhone 6s and he has the same issue. Devices are not discoverable. 
Please help or I will have no choice but to return these devices if they won’t function as supposed to. 

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‎01-07-2020 07:20 - last edited on ‎11-13-2024 09:40 by Fitbit Moderator

‎01-07-2020 07:20 - last edited on ‎11-13-2024 09:40 by Fitbit Moderator

Hello @Jlblake8131, welcome to the Fitbit Community forums. 

Thank you for sharing all this information about the trouble you've experienced to sync both of Ace 2 trackers you purchased and for confirming that you already tried all the recommended steps in the Community forums to resolve syncing problems.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

Davide | Italian and English Community Moderator, Fitbit


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