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Ace 2 not syncing

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‎12-28-2021 13:47

‎12-28-2021 13:47

Hi 

I’ve just bight my twins a Fitbit Ace 2 and have had trouble syncing both. We’ve managed one but one other will not sync. I’ve restarted it and it is still looking for the device even though. It says it is connected……. Where do I go next?

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‎12-29-2021 18:08

‎12-29-2021 18:08

Welcome to the Fitbit Community, @RainyR.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 2. Thank you for trying to get them resolved before contacting us.

 

To resolve set up issues, we recommend following these troubleshooting steps.

 

If you get any error message, please attach an image for further investigation.

 

Hope this helps.

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