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Ace 2 - not tracking steps

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‎08-27-2019 19:49

‎08-27-2019 19:49

Her ace 2 only tracked 9 steps today and she had cross country practice. She is a 8-10k+ a day stepper. This happed on Sunday as well when she only got 680 steps. I’m ready to take it back and go back to her Ace. 

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‎08-28-2019 04:35

‎08-28-2019 04:35

@Jcarr13 welcome to our Fitbit Community! I'm happy to assist you with your daughter's Ace 2 since it doesn't track her steps properly.

 

Please restart her Ace 2 as described in this help article. After this, make sure that she is not wearing the Ace too tight and monitor her tracker in order to see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-28-2019 04:40

In response to JuanJoFitbit

‎08-28-2019 04:40

Yes I already restarted it. We will see today how it goes. 

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‎08-29-2019 11:36

In response to Jcarr13

‎08-29-2019 11:36

@Jcarr13 thank you for taking the time to try the restart process. Don't hesitate to let me know how it goes and if you have additional questions.

 

Have a great day! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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