help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 stuck at access code screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-25-2019 07:15 - last edited on ‎12-27-2019 12:46 by Fitbit Moderator

‎12-25-2019 07:15 - last edited on ‎12-27-2019 12:46 by Fitbit Moderator

Hello,

I am trying to pair up a fitbit ace 2 for my son and the watch is  ow stuck with the pairing code on the screen.  It wont connect or so anything else, os there someway to reset the watch?

 

Moderator edit: Updated subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-27-2019 12:50 - last edited on ‎10-10-2025 10:59 by Fitbit Moderator

‎12-27-2019 12:50 - last edited on ‎10-10-2025 10:59 by Fitbit Moderator

@Tossun153 Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned. 

It's pretty weird that once the Ace 2 is showing the pairing code, it's stuck in that screen. I would like you to restart your tracker and then try to set it up again. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes