Ace 3 Return process

[Acit]

How do I request a return authorization number ?

Moderator edit: subject updated for clarity

[Odyssey13]

Hi @Acit  you can only get a return authorization number (RMA) if you're within the window to return the device for a refund OR if customer support has decided that you need to return it for a replacement. What's going on?

[Acit]

It's too small.

[Odyssey13]

Ahh, ok, that makes sense. When and where did you buy it? Fitbit.com has a 45 day return window from date of purchase. Other retailers have different time frame for return/exchange.

[Acit]

Fitbit.com

[Odyssey13]

@Acit  when did you order it?

[Acit]

January 2nd, 2022

[Odyssey13]

https://myhelp.fitbit.com/s/support?language=en_US 

[DavideFitbit]

Hi, welcome to the Community forums, @Acit. 

Thank you for sharing your inquiry on how to return an Ace 3 that you purchased through the online store. 

As @Odyssey13 has kindly mentioned earlier, it would be necessary to get in touch with the Customer Support team for further assistance with the return process. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around. 

[Acit]

The link opens a blank page. The website is a maze probably designed to ensure that you keep what you buy. 

[Odyssey13]

USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)

Try a phone call. Sometimes there isn't someone there, so you can't see the link to chat.

[Acit]

Canada?

[Odyssey13]

Pretty sure Canada is the US number

[DavideFitbit]

@Acit I just tried to open the link mentioned earlier, but it's working properly on my end. 

However, I noticed that @Odyssey13 provided you with the direct numbers to contact the Support team. The number for the US would be the same one that you need to use for Canada. 

Thanks again for sharing all your feedback. 

See you around.