Ace 3 Strap Clasp Popping Off

[GLK2510]

My son got a Ace 3 from Santa, the red clasp part of the strap keeps popping off, luckily all three times we’ve found it and I’ve popped the pin back in and reattached it, he’s now tonwrrord to wear it in car he loses it, has anyone else had this problem? 

[Odyssey13]

Hi @GLK2510  get with customer support about this.  https://myhelp.fitbit.com/s/support?language=en_US 

[Bethany123]

Exactly the same problem happening to my daughter's Ace 3.

[Bethany123]

Please tell us how you got on with the problem. Thanks. Our Ace 3 was brought at Harvey Norman, is it appropriate to send it back there or?

[GLK2510 · Accepted solution]

I spoke via the chat and Fitbit are sending me a new strap direct, even though I bought it from a third party 

[GLK2510]

Thank you, all sorted, fab service via the chat 

[Bethany123]

Nice, thankyou will definitely be chatting tomorrow with them. Sounds like a great outcome!🙂

[AndreaFitbit]

Welcome to the Fitbit Community, @GLK2510 and @Bethany123. I'm sorry to hear the Ace 3 strap clasp was popping off and thank you for your advise @Odyssey13.

@GLK2510, I'm happy to hear that you got your query sorted with our chat team. 

@Bethany123, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.