Broken strap

[Ebeach]

Hi, i bought a ace kids fitbit for chrismas but the strap has already broken, is there anyway of get hold of a replacement?

[Odyssey13]

Hi @Ebeach  if you're in the USA, here is the thing to do. Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens.

[Ebeach]

Hi Odyssey13,

I'm in the UK rather than the US, is there a simular process for here?

[Odyssey13 · Accepted solution]

The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Ebeach]

Thanks Odyssey13 👍