Can't switch to kid's view or sync

[KAJ19]

After the last update, I no longer have my child’s Fitbit Ace on the app.  I can’t sync it and I can’t make a new profile as it says I already have a family account.  Has anyone else experienced this?  Found a solution?

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @KAJ19. 

I moved your post to Ace & Family Accounts board, so we can keep our forums organized.

I am sorry to hear about the difficulties with your child's Fitbit account and syncing the Fitbit Ace. Thanks for trying to resolve this and I am here to help. I recommend logging out of the app and logging back in. After that you can confirm the steps to switch views in this help article: How do I see my child’s stats in the Fitbit app?

Please also check this help article where you can verify the steps to pair your child's tracker and sync it: How do I set up Fitbit Ace devices?

Let me know how it goes, I'll be around. 

[KAJ19]

Thanks for the help! Logging out & logging back in worked!!



Sent from my iPhone

[LiliyaFitbit]

Hi @KAJ19, thank you for your reply.

I am glad to hear the issue is resolved now. Thank you for your time and feedback! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!