Can't switch to kids view

[AntP321]

I just bought both of my kids the Fitbit ace 2. When I created their profile in the family section it then explains to switch to kid view. When I switch to kid view it hangs out on the loading screen and eventually shuts down the app and I have to log in and try again. What is the problem Fitbit? I’ve updated my phone and the app, I’ve restarted everything and nothing is working. I bought these for my kids and I can’t use them because of this problem. When will I get an answer? I called the customer support number and my fiancé reached out on Fitbit support on Twitter and we still have no answers. Don’t you think this is something you should tell people about so we don’t spend money on a device that we can’t use????? HELP ME PLEASE! I specifically chose these over the garmin vivofit 2 because my fiancé and I use Fitbit but I’m really starting to regret that decision. 

Moderator edit: subject for clarity

[TexasFire_Cross]

 Same here. I have the latest iOS app version (3.24.1), and even did the standard app delete & re-install. Still gets hung up trying to switch to Kid's View. It's a bummer, especially on Mondays when I'm trying to sync their Ace2 watches so I can see their week's comparisons.

[TamiHan]

I am having the same problem. My daughter is so frustrated that she can’t see if she reached her goals. 

[IMSLOVAK]

Same issue on iphone xr and fitbit version 3.24.1. Can't switch to kids view. Spins indefinitely and when I close and reopen it asks me to log in. 

[Kasselt]

I keep getting an infinite spiral. Not going away. 

[Jwm218]

Unfortunately this doesn’t work on the Mac! 

[Wasim]

I am having the same problem. I uninstalled the fitbit app from iphone 10 and re-installed, to ensure latest version (3.24.1), but still the fitbit app is hanging when I try to switch to kids view. Very annoying. 

[LiliyaFitbit]

Hello all, thank you for your participation in the forums and for your reports.

I understand your frustration and appreciate your comments and feedback. Thank you for your troubleshooting efforts and for the details shared. Our team is aware of this issue and working to identify a resolution as quickly as possible. I am sorry for any trouble and appreciate your patience and understanding. I will update this thread once I hear more. 

By the way, I've merged several threads in this one to keep everybody informed. Thank you for your understanding. 

I'll be around if you have any questions.

[anagaby]

Are you guys going to give us the same copy/paste answer?! This is unacceptable

Enviado desde mi iPhone

[UserFe]

This is getting pathetic hey? My daughter wears her Fitbit and asks for her sleep update every morning. If she’s not getting that, she doesn’t want to wear it.... meanwhile we are trying to motivate her to keep moving throughout the day. With Covid going on, it’s difficult. So I need this fixed ASAP and it seems it’s taking Fitbit way too long to figure out this issue. 

[RebeOtw]

Same issues for us too. Followed all the recommendations to fix the problem and still having the problem. 

[HarryCaray]

I tried uninstalling & reinstalling the app, restarting my phone, etc, and nothing works for me. 

[AlunWeb]

Can’t Fitbit just withdraw current version of the app and allow download of the old version that worked? 

[Mandarose642]

I’ve been having the same issue and my daughters alarm is no longer working too probably all related. My son hit over 20k steps and has not way to log it and he’s super bummed. 

[henhaugan]

This is not solved yet. Brand new IOS-update on phone X, brand new app, still not working...

[philipamck]

Hi,

I am also experiencing this. I have tried rebooting the Fitbit, restarting the app uninstalling & reinstalling the app, and restarting my phone (iPhone) but I cannot get the app to switch to kid view. I updated the app last night and am not sure if this is part of my issue. 

I’ve experienced this before but usually a restart of the app and/or my phone fixes the problem. 

As he hasn’t synced for a few days, now his watch is out by 2 hours, with no way of using it simply as a watch/ step counter. 

[Wmk500]

Same problem.... Original post was 2 years ago... Very annoying and somewhat shocking this hasn't been fixed properly!!

[Lifeasmrsc]

Yep! Same! Myself and my teenage daughter have Fitbits all set up fine! Today purchased an ace 2 and a charge 2 for the 2 younger kids! NOTHING! The only way around it is to make them born in 2002 and make there accounts private! But really wanted to be able to see them all as a family 

[jason-888]

Since last weeks update I’ve been having the same problem. 

not happy at all, wife and I both long time users and recently bought the ace 2 for our son, and not been able to update all week. 

terrible considering this problem has been ongoing for over two years. 

get it sorted or we will move to another brand. 

[brittharo]

I have tried numerous times and this has now been happening for over a week. I force the app shut down and even uninstalled and reinstalled app. I still can’t get my sons Ace to sync nor can I switch to the kid view

[GemMum]

I am having the same problem. I closed the app, uninstalled it, reinstalled it, logged back in and nothing for the last week. Any help greatly appreciated!