Experiencing skin discomfort, irritation, or wrist pain?

[FitbitCommunity]

Welcome to the Fitbit Community Forums. 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

If you continue to experience discomfort or your device feels hot, contact Customer Support.

[EstuardoFitbit]

Hi @Xunka7! 

Thank you for bringing this to my attention, and I apologize for the experience you had with your Charge 6.

As your safety is our priority, I need additional information from you, which is best shared privately. I have sent you a private message.

Please check your inbox and reply if you have any further questions.

[leelee34]

Was it still under warranty? I just noticed one of mine fell off, but I don't know where. The only reason I figured it out was the skin underneath was sore felt like it was burning. 

I just looked and my warranty expired on 12/25/25. I'm sad because my kids gave it to me as a Christmas gift and I don't have the money to replace it.

 

[Stephyhope]

Ohh I'm glad they helped you. I activated mine in 2023 , so I'm definitely
out of warranty and so far no one's helped me. Just offered a discount on a
new watch. But I won't be repurchasing. I've been using Fitbit for 7 years
now and it's been so disappointing lately. But yes this just happened to me
with the sensors falling off and also my stress notifications I noticed are
not working either, not even a little bit. ( Not that they worked 100%
prior to the sensors falling off, but every once in a while the stress
notification would work. ) Can I glue it back on and get it to actually
work again? Or any other solutions that anyone would like to share?
Moderator, can you please open a case for me please? I'm also being burned
from the missing sensors, so now I'm just not going to be able to use my
watch at all, and be ok with that? I was wearing my watch when the sensor
fell off and was stuck to my wrist. I didn't do anything to make it fall
apart. That's an assembly/ factory/ Fitbit problem, and that it's occuring
to Soo many users, too many for it to be wear and tear. Sounds like a
faulty product to me. I'm open for diy solutions, if customer services
won't help me or open a case on my behalf. Thanks everyone!

[AndreaFitbit]

Welcome to the Fitbit Community, @leelee34. 

Thank you for bringing this to my attention, and I apologize for the experience you had with your Fitbit, I appreciate your pictues. As your safety is our priority, I need additional information from you, which is best shared privately. I have sent you a private message; please check your inbox and reply if you have any further questions.

[AndreaFitbit]

Welcome to the Fitbit Community, @Stephyhope. I'm sorry to hear about your Sense 2.

Thank you for bringing this to my attention, and I apologize for the experience you had with your Fitbit watch.

As your safety is our priority, I need additional information from you, which is best shared privately. I have sent you a private message; please check your inbox and reply if you have any further questions.

[TigerStacia]

is anyone else having issues with the factory wristband where it’s like it’s burning your skin off or you’re severely allergic and it’s like a chemical burn wherever the wristband touches like I have to buy separate wrist brands that are made out of leather or fabric or some other like cheap plastic the plastic it comes with this burning my skin off. Is anyone else having the same problem? I’ve had this issue with every single Fitbit I’ve bought. I liked the Fitbit itself, but I can’t deal with this happening to my skin and Apple watches are entirely too big for my my wrist and hand.

[EstuardoFitbit]

Hi @TigerStacia!

Thank you for bringing this to my attention, and I apologize for the experience you had with your Inspire 3.

As your safety is our priority, I need additional information from you, which is best shared privately. I have sent you a private message.

Please check your inbox and reply if you have any further questions.

[AnyaHopper]

I purchased a FitBit Ace LTE for my son for Christmas. He seems to be having a reaction to the watch itself. Not the band. He has a square shaped red spot where his watch is on his wrist. Is there anything that I can put as a barrier so he doesn't have a reaction or am I going to have to just call this a loss?

[jessouxx]

Hi, my friend gave to me an old versa lite. She told me that it dont work anymore but i suggest that i can try to make it work. I don't have the email that it's linked to (she doesn't remember) and i don't have the box. The watch is not turning on even when i press for 20 seconds. I know that it's charging because it gest a little bit hot when i charge it. I dont know what to do.

Moderator edit: clarified subject.

[LZeeW]

@jessouxx   Please stop trying to charge your Versa Lite if it is getting hot on the charger.  It might have a charging fault.  A “healthy” Fitbit will vibrate and the screen will start to show charging progress shortly.

Please dispose of it according to your local laws.

[jessouxx]

It is not becoming extremely hot. Just snough to tell me its charging

Sent from my Bell Samsung device over Canada’s largest network.

[AndreaFitbit]

Welcome to the Fitbit Community, @AnyaHopper.

Thank you for bringing this to my attention, and I apologize for the experience your son had with his Fitbit Ace LTE.

As your safety is our priority, I need additional information from you, which is best shared privately. I have sent you a private message; please check your inbox and reply if you have any further questions.

[LZeeW]

@jessouxx   Your Fitbit should vibrate and the screen should briefly turn on and show battery charging progress when you put it on the charger.  The screen should wake with a double tap on the screen.  If these things aren’t happening, then it is broken.

[ManuFitbit]

Welcome to the forums @jessouxx. 

Thanks for bringing this to our attention, and I'm sorry for the experience that you've had with Versa Lite.

Because your safety is our priority, we need additional information from you that would best be shared privately. 

I want to make sure you get the best help possible for this. Therefore, I am sharing the contact for our specialized Support Team below. They are equipped to handle this topic with the necessary privacy and security.

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