How do I add activities like running, swimming and playing on the Ace 3?

[Bobby2pointo]

Because I checked the settings and stuff

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Bobby2pointo.

Thank you for your question.

The Fitbit Ace 3 tracks sleep, all-day steps and Active Minutes. There is no option to track activities with this device.

Have a nice day.

[CookieDD]

How comes on the app it shows something different. It shows a notifications setting. An exercise setting with various exercises.

What kid watch is that then?

[AutumnOlaf]

I have the same problem/question; in the user manual it shows the Ace 3 with a screen/tile showing ‘exercise’,’run’ & ‘relax’…I can’t find it anywhere on the watch? 

[EdsonFitbit]

Welcome to the Fitbit Community, @CookieDD @AutumnOlaf.

I just checked the User Manual and I didn't find that information.

Could you please share an image of what is showing on your end?

I'll be waiting for your response.

[CookieDD]

Did you get my reply with photos attached?

[AutumnOlaf]

Thank you for responding.
Please find attached photos from the Fitbit app; it is under the ‘How to use’ section of the Ace[cid:91FA744B-BB79-4870-9D7E-B09D6D60B3A3][cid:FD3D4A63-02B5-4676-861E-C72216AA63B1][cid:25143513-7A5B-468A-8185-3DDD795B7167][cid:5C2D8782-50F9-4AB4-B79B-92E09A4371B7-L0-001]

Sent from my iPhone

[SunsetRunner]

@EdsonFitbit here you have a screenshot from the in-app user manual. I confirm what my colleagues (as in Fitbit users) are saying.

 

[CookieDD]

Thank you for uploading that image. I did send that exact screenshot over and haven’t heard back… 

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We are awaiting your response

Moderator edit: format

[EdsonFitbit]

Thanks for the information provided and for the pictures attached, @AutumnOlaf @CookieDD @SunsetRunner.

I just forwarded this information to my team to take in consideration. If there is any update, it should be communicated as soon as possible.

Have a nice day.

[EdsonFitbit]

Hello everybody,

Could you please tell me if there are instructions that describe exercise, run and relax, or is it just the image?

I'll be waiting for your response.

[SunsetRunner]

@EdsonFitbit it's not a fixed image but an animated one showing exercise (run and swim) and also relax app.

As they say an image worths more than hundreds of words

[AutumnOlaf]

Yes this is what I was referring to as well, I.e. the moving images in the in-app manual. It implies the exercise functions are similar to the adult version (I’m aware there is no GPS tracking).

Thanks!

[EdsonFitbit · Accepted solution]

Thanks for your responses, @SunsetRunner @AutumnOlaf.

This feedback was sent to the proper team. Hope to have it fixed soon. In the meantime please refer to the User Manual and help articles for Ace 3 information.

Please be aware that you can manually log activities on your Fitbit child account. For instructions, please visit this article and open the menu "How do I manually log exercises in the Fitbit app?".

Have a nice day.

[SunsetRunner]

Thanks a lot @EdsonFitbit for following up the matter.

Just to clarify: when you say "to  have it fixed soon" do you mean to implement the missing functions in the tracker or just change the in-app manual? I'm afraid you will answer "the second" .

[CookieDD]

If you refer to the pictures @SunsetRunner uploaded, you can see what it says. 

[EdsonFitbit]

Thanks for your question, @SunsetRunner.

The Fitbit Ace 3 was not designed to track activities, therefore the in-app manual needs to be changed.

Thank you for your comment, @CookieDD.

See you around.

[YYJenn]

Hi EdsonFitbit,

I am wondering if there is any update to this issue?  I bought an Ace 3 in July thinking that it tracks activities based on the product description and the instruction manual but then discovered that it doesn't.  After some research, I saw this post from January so I'm wondering what's the status on this now?  Is this going to be fixed or should I get another tracker that does automatic tracking of activities?

Thanks!

[Lp1978]

Indeed, it doesn't and will probably never do it. Another Fitbit 'specificity'. Suggest you do like many, buy a product from a brand that actually does what it says, and does not lie on manuals. The disappoinments with Fitbit never ends...

[YYJenn]

Thanks for confirming.  The worst part of this experience is that I felt like an idiot trying to figure it out when the product doesn’t even have that function.  What a dumb way to treat your customers Fitbit!  Think we’ll ever buy another one of your products?  C’iao!