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How to factory reset Ace 3

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‎07-10-2021 05:49 - last edited on ‎07-10-2021 12:35 by Fitbit Moderator

‎07-10-2021 05:49 - last edited on ‎07-10-2021 12:35 by Fitbit Moderator

I need to factory reset my Fitbit Ace 3. My child is having skin issues and I need to return. When I go to the watch there is no option under settings to clear data. I cannot find anywhere in the app to do so. Help?

 

 

Moderator edit: updated subject for clarity. 

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‎07-10-2021 08:56

‎07-10-2021 08:56

Hi @mamabear0122  the information is in this article - click to go there.

Stepping in the U.S.A. since September 2013. Android 14

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‎07-10-2021 12:40

‎07-10-2021 12:40

Welcome to the Fitbit Community, @mamabear0122 and thank you for your help @Odyssey13.

 

I'm sorry to hear your child is having skin issues. There's no need to factory reset the device to return it. If you need help creating a case to return the Ace 3, I can help you with that. 

 

Keep on visiting the forums.  

Andrea | Community Moderator, Fitbitp>

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