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Screen keeps falling out ace 2

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‎12-28-2020 15:42

‎12-28-2020 15:42

My sons ace 2 keeps falling out of the strap, does anyone else have this issue, also how do i contact fitbit directly rather than through twitter, he's only had it a month and its fallen out about 5 times in that space of time.

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‎12-28-2020 19:02

‎12-28-2020 19:02

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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