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Time to return - but how?

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‎06-24-2023 01:44

‎06-24-2023 01:44

It’s been 3 weeks and still not possible to set up. Support aren’t trained and it’s all gone to pot since merging with google. 
I bought my Ace direct from the Fitbit website, but can’t for the life of me see how to return it. Does anyone have the URL or instructions to return a UK item?

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‎06-24-2023 07:39

‎06-24-2023 07:39

Hi @Smithgatehouse  you'll need to get directly with customer support to begin the process. They will guide you through it.

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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