Alta Battery Symbol & Charging Issue

[AmyBrooke]

My Alta will not fully charge. When I plug it into the charger no lights/symbols appear. When I take it off (over night charge) a battery symbol with moving diagonal lines remains and battery doesn’t fully charge. I can tap battery icon away but it always comes back. Help please!!

[AmyBrooke]

This is the battery icon that stays as the first image/alert.

[MaginB]

Welcome to the Forums @AmyBrooke! 

Thanks for pointing this out and sharing all the details. As a first step I recommend performing the restart then check out the Why isn't my battery charging? article. If you continue having trouble let me know so I can give you the next steps. 

Keep me posted! 

[AmyBrooke]

I did the restart and still the same battery icon from the picture. Hoping to get this fixed or replaced ASAP as I use this as my alarm in the mornings! It also no longer shows my text messages if that helps.

[AmyBrooke]

Can I get next steps here as your suggestion did not work 😞

[Cheryl2506]

Did you have any luck with this x mine doing the same 

[LauraS27]

I'm getting that same icon.... I could use help

[asharb]

Try cleaning off the part on the fitbit where the charger connects. I did so with a q-tip and mine is fixed now !

[Cheryl2506]

Thanks x I'll try that

[LiliyaFitbit]

Hello @asharb and @Cheryl2506 ! It's great to welcome new members to the Fitbit Community. I am sorry for the delayed response. 

@asharb I am glad to hear you've fixed the issue! Thank you for sharing your solution to help other users. 

@Cheryl2506 I appreciate your efforts and would like to confirm if the steps provided by @asharb helped you resolve the issue? If the issue persists, please confirm the complete troubleshooting steps including restart from this help article: Why isn't my battery charging on my Fitbit device?

Please keep me posted.

[Toot73]

I’m having exact same problem. I’ve cleaned the charger part, reset and followed instructions in ‘my Fitbit won’t charge’ document. Any other ideas please. I’d be grateful 👍🏼😀

[LiliyaFitbit]

Welcome to the Fitbit Community @Toot73 !

Thanks so much for taking the time to troubleshoot the issue you're experiencing with your Fitbit Alta. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance.

[Jsant1070]

I too am having this issue with the Fitbit Alta.  I have tried multiple times to reset the device with the charging cable and button, as well as cleaning the charging contacts on both the cable and the device.  The issue still is occurring.

Can you help?

[LiliyaFitbit]

Welcome to the Fitbit Community @Jsant1070.  

Thank you for sharing the details of the issue you're experiencing with your Fitbit Alta. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Feel free to reach out if you have any other questions.

[hil_418]

i hv this problem also.... plz help.... ><"

[LiliyaFitbit]

Welcome to the Fitbit Community @hil_418 !

Thank you for joining the conversation and sharing that you have the same problem with your Fitbit Alta. Are you able to charge your device? Have you tried the following troubleshooting steps including a restart: Why isn't my battery charging on my Fitbit device? What do you see on your tracker's display?

Please keep me posted.

[Toot73]

I’ve tried all this. Still not working, week two now 🙁

Sent from my iPhone

[Blloyd68]

I am having the same issues for the last four or five days so I missed out on a lot of steps. what is the next step to get my Fitbit to work?🙁😟😬

[LiliyaFitbit]

Welcome to the Fitbit Community @Blloyd68 ! It's nice to see you around @Toot73 . 

@Toot73 I am sorry to hear the issue persists, I appreciate your time and efforts. I've just confirmed that Customer Support have been in touch with you and recommend checking your spam/junk folders for the email. Please keep working with them as they are going to take care of you.

@Blloyd68 I am sorry to hear you missed out on a lot of steps due to the issue you're experiencing with your Fitbit Alta. Have you tried to restart your device? Are you able to charge your tracker? 

I'll be around. 

[Blloyd68]

It's not charging and when it does charge it only last half the day. It's
been on the charge all day and it's still showing half charged.