Alta Battery draining fast

[dmnath]

Can you replace the battery for Alta Fitbit?  Mine is only 2 years old.  The battery says it is charged but after a day and a half dies.  When you plug it in it says the battery is about 3/4 charged.  Fitbit is saying it has to be replaced.  I am not sure I want to continue using Fitbit if I have to shell out $130 or more every two years. 

Moderator edit: Updated title for clarity

[1Hitchp]

You were lucky. All I got was an offer of a discount on a new one.

[Tlmc1234]

Same here.  I got offered a 25% discount towards purchasing another Fitbit.  No way am I spending another couple of hundred dollars on another throw away item that you can’t replace the battery.

[1Hitchp]

Totally agree! Doesn’t last long enough for the investment. If the battery
could be replaced I wouldn’t mind spending money on it. Others can replace
batteries for less than replacing the entire device.

[Retiredguy1]

There are third party vendors that will replace the battery for around $35, but first try to reset the fitbit by watching another youtube video that may fix many problems.

Try to reset your fitbit or send it to a third party vendor who replaces them for about $35.

Moderator edit: merged reply

[JuanJoFitbit]

@1Hitchp @Tlmc1234 I'm sorry for the late response. I'm also sorry to hear that your Alta trackers are no longer under the warranty period. The warranty period is goof for 365 days starting from the date of first setup. I totally understand how you feel and I appreciate your feedback since this helps us to keep improving.

@Anneh11 thank you for joining us in this thread and our Fitbit Community. Regarding the battery draining issue that your Alta is experiencing, please try the troubleshooting steps and tips that are listed in this help article. After this, monitor the battery behavior and let me know if the issue gets fixed.

@yoli5726 @Retiredguy1 thank you for your help and feedback.

I'll be around if any question arises.

[BetsyHkr]

What do I need in order to do warranty replacement on Alta <2 years old that won’t hold a charge?

[LiliyaFitbit]

Welcome to the Fitbit Community @BetsyHkr.

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Alta's battery draining faster than expected. I understand your concern regarding your warranty options since you've had the tracker for less than 2 years. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

You can find the tips to prevent the battery drain in this help article: Can I extend my Fitbit device's battery life?

If you have any questions, feel free to let me know.

[SunsetRunner]

they only offered me 25% discount.

Im disappointed, I spent the money on this product and started having charging probelms with it being less than 1 year old and being now less than 2 years it will not hold a charge, nor stay on. I was offered a 25% discount however after paying what I paid and now I suppose to trust this company again, that is too much money to not have a product work, the company could at less replace my battery, only a 25% discount says how the company really cares.

Moderator edit: merged reply

[LiliyaFitbit]

Welcome to the Fitbit Community @SunsetRunner. 

I appreciate your participation in the Forums and sharing your experience with your tracker and Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family.

I'll be around if you need further assistance.

[Jvaca]

  Hello, I believe I have had my Fitbit under two years and when I now charge it it last less than a day. It says that it is fully charge but then it will die before the end of the day. Can I get a replacement? 

Thank you for your help!

Moderator edit: personal information removed

[SunsetRunner]

They did not offer me a replacement however a 25% discount.

[JanGar]

I just bought my Alta in January and the battery won’t charge.  What should I do.

[LiliyaFitbit]

Welcome to the Fitbit Community @Jvaca @JanGar. Thank you for your reply @SunsetRunner. I am sorry for the delayed response. 

@Jvaca thank you for joining the thread and sharing the details of the issue with your device. I understand your concern regarding the replacement. I've sent your case to our Support team so they can investigate further and review your warranty options. 

@SunsetRunner thank you for your input. I appreciate your time and feedback. 

@JanGar thank you for sharing that your Fitbit Alta which you purchased in January won’t charge. I recommend following these troubleshooting steps: Why isn't my Fitbit device's battery charging?

Let me know if you have further questions.

[SunsetRunner]

I tried all of those things, no luck

[JanGar]

I spoke with customer service and did all items on the list of "why my battery won't charge"  It charges but as soon as I put it on my wrist in about 10 minutes it quits working.  I don't know what to do.

[1Hitchp]

Throw it away and buy someone else’s product where you can replace the
battery . These are a rip off. They won’t help and set the limits on the
warranty just before they know it will end.

[Tlmc1234]

I agree.  Not worth the money.

[deb_skelton]

I called Fitbit & they helped me reset mine, because it wasn't coming on.  After several attempts, it wouldn't work & they told me it was dead and they would send me a coupon (I think it was 20% off) for a new one.  After we hung up, instead of throwing it away, I kept trying the hard reboot.  It finally came on & I charged it fully.  The next morning, I put it on & it kept going really fast through all of the screens.  After 2 hours, the battery was dead.  None of the screens would stay on long enough to read them.  I was reading some Fitbit forums, and many people were having the same problem.  Someone mentioned that it happened right after a Fitbit app update.  That's also when mine went haywire.  

If Fitbit does an update, and it messes up everyone's device, they should message all users & put out a fix for it.  I will stop using Fitbit, if they are the kind of company that operates that way.  It makes me wonder if they're wanting more Christmas sales.  

[LiliyaFitbit]

Hello @SunsetRunner @JanGar @1Hitchp @Tlmc1234 @deb_skelton ,it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

@SunsetRunner I am sorry to hear the issue persists, I appreciate your time and efforts. Since you've been in touch with Customer Support already, I recommend to keep working with them since they have already all the details of your case and special tools to continue assisting you. 

@JanGar thank you for taking the time to contact our Support team. Since the issue persists, I've updated your case and you should be getting a reply soon.

@Tlmc1234 @1Hitchp @deb_skelton thank you for sharing your experience and feedback. Our Support team always try to help in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty.

I'll be around if you need further assistance. 

[deb_skelton]

My warranty is expired, but a patch should be made to correct whatever happened in the last update, and the customers should not feel betrayed by a company we have all supported. I find it ironic that we support Fitbit, but Fitbit doesn't support us.