02-11-2019
08:02
- last edited on
08-20-2020
20:08
by
MatthewFitbit
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02-11-2019
08:02
- last edited on
08-20-2020
20:08
by
MatthewFitbit
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The display on my band is scrolling through time, steps, heart rate etc non -stop. After a certain period of time the scrolling stops but then the display goes blank and won’t reawaken with tapping. Will only come back on if I put it on the charger. Green heart rate monitor lights are always on even though setting is on Auto. I have tried the reset sequence numerous times and all I get is the Fitbit logo and the battery icon— never get to the screen where the software version shows up. Put band in rice overnight just in case there was water in battery/case. Fitbit was purchased July 2017 so it’s out of warranty. Has anyone else experienced this? Any remedies?
Moderator edit: format.
05-31-2020 04:19
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05-31-2020 04:19
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The Apple Watch sounds fab
Thanks for the advice
Ness
06-04-2020 05:24
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06-04-2020 05:24
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I’m glad you’re Apple Watch was able to catch the irregularities and that you are doing better!

06-09-2020 11:12
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06-09-2020 11:12
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Thanks for sharing your experience. I may be going the same way as the customer service just wants us to jump through hoops instead of replace defective materials. Mine is currently cycling through all the screens as I let the battery drain and try again. It started going berserk in the night, so I can't imagine that it's a moisture issue...

06-09-2020 12:03
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06-09-2020 12:03
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Customer services offered me 15% off a new one!!!
Hope you get it working again soon
Ness

06-09-2020 21:31
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06-09-2020 21:31
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I have same problem waiting for answers.

06-10-2020
02:18
- last edited on
09-13-2021
12:02
by
JuanJoFitbit
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06-10-2020
02:18
- last edited on
09-13-2021
12:02
by
JuanJoFitbit
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I tried that multiple times and it worked the first couple times.... not any more. Thanks for thinking of me though. I’ve moved on to an Apple Watch and LOVING it.
Good luck! I did the whole reset thing and it worked the first couple of times. It would work for a while then pretty soon, the reset thing quit working. I now have an Apple Watch and LOVING it! By the way, no one from FitBit ever contacted me.
Sent from my iPhone
Moderator edit: merged reply

06-10-2020 06:17
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06-10-2020 06:17
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Sent from my iPhone

06-10-2020 06:46
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06-10-2020 06:46
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Ness xxx

06-10-2020 07:38
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06-10-2020 07:38
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Sent from my iPhone

06-13-2020 12:43
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06-13-2020 12:43
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Also having the same problem. Anyone have a fix for it? Or is it dead?

06-13-2020 13:33
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06-13-2020 13:33
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Ness xxx

06-15-2020
20:17
- last edited on
09-13-2021
12:04
by
JuanJoFitbit
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06-15-2020
20:17
- last edited on
09-13-2021
12:04
by
JuanJoFitbit
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I let my battery run down then charged it for a day, restarted it several times and it still started scrolling when I got it to do anything. I repeated all of the above two more times (several days) and eventually it started up by showing the version number and is now operating almost normally. Unfortunately it seems I now own an Alta and not an Alta HR as the reason I purchased this just 18 months ago is for the heart monitor that no longer works. I'm sure glad I didn't buy more bands for it when the 3rd one broke recently. When the time comes I'll be looking at something that will last longer than this for the money. Ridiculous! Though I will say that I've enjoyed owning it while it worked and held its value.
It has ceased to work now. It will charge and then scroll and discharge in a matter of hours. It's useless. Not sure I want to bother with another fitbit at all if they're only going to last 18 months without exchangeable working parts and bands that last more than 6 months. Fitbit is feeling more like a boat purchase to me (a hole in the water into which one pours money). Too bad and when it was working well I liked it a lot, but quality is what works for me in the long haul.
Moderator edit: merged reply

06-24-2020 18:50
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06-24-2020 18:50
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Sent from my iPhone

06-25-2020 08:51
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06-25-2020 08:51
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I had exact same problem , for 2nd time. But since it was just yesterday I'll wait a couple of days to see what happens before I buy new one. Thanks for the info.

07-19-2020 22:35
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07-19-2020 22:35
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I bought mine in July 2017 also. This will be the third one I’ve had. I am beginning to think that they have a 2 year life span. I might be switching brands. Which is a shame because I have small wrists and other ones have faces that are too large.

07-20-2020 09:06
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07-20-2020 09:06
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07-20-2020 09:29
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07-20-2020 09:29
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I'm having the exact same issue, Can you please escalate this and have tech support contact me.

07-20-2020 10:03
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07-20-2020 10:03
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07-20-2020 15:15
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07-20-2020 15:15
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08-08-2020 16:33
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08-08-2020 16:33
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Hello! I'm having the same issue. I woke up this morning and it appeared that the battery was dead (although it had a decent charge the night before). I plugged it in to recharge and low and behold it now won't stop scrolling through all the icons without stop. I've reset it three times with no change. Is there a fix for this?

