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Alta HR Suddenly Stopped Working

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‎04-23-2019 05:52 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎04-23-2019 05:52 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

I bought my Fitbit Alta HR March 28, 2018 and on Sunday (April 21, 2019) when it was half-charged it just died and won't turn back on.  

 

I tried using the reset button (pushing three times) but to no avail.  Help?!? 

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108 REPLIES 108

‎08-04-2020 12:54

In response to TammyLeeSwan

‎08-04-2020 12:54

Probably look for new one. My family got me a new one as a July 🎂gift. It has been fine so far.

Sent from my iPad
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0 Votes

‎10-04-2020 19:50

‎10-04-2020 19:50

This has also happened to me. I've tried new charger, changing USB ports, resetting and nothing happens. Screen is completely blank and no vibration at all when charger attached. Does anyone have a suitable solution?

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0 Votes

‎10-05-2020 06:51

In response to FWig

‎10-05-2020 06:51

Mine came back after a week of being charged in the wall for 7 days- 24/7

Best,
Laura
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0 Votes

‎10-05-2020 22:15

In response to FWig

‎10-05-2020 22:15

6 pages of complains here, numerous other posts from people reporting the same. Yet no solution from Fitbit. Because the heart of the problem is possibly a programming obsolescence. Solution ? Accept we have been scammed, shift brand once for all, and spread how bad Fitbit is around, sothat others don’t get scammed. That’s all we can do. 

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‎10-06-2020 06:34 - last edited on ‎09-07-2021 07:03 by Fitbit Moderator

In response to FWig

‎10-06-2020 06:34 - last edited on ‎09-07-2021 07:03 by Fitbit Moderator

After many attempts to contact FITBIT with no success, I am disappointed
and shocked that a no support no response protocol is acceptable.

However after giving it further thought, it does seem as if quality
service, and doing the right think is an expectation of the past. A lost
art. SAD.

You are absolutely correct. SHAME ON YOU FITBIT

Best Regards,


Moderator edit: merged reply

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0 Votes

‎10-18-2020 21:24

In response to Schanni2020

‎10-18-2020 21:24

Agreed...having the same issues as everyone else.

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0 Votes

‎01-20-2021 19:10

‎01-20-2021 19:10

Mine suddenly stopped too

Bought it June 2919

Where is the reset button?

I'll try 

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‎07-26-2021 16:05

‎07-26-2021 16:05

Same here - battery no longer charges properly. Also, mysteriously, I no longer get detailed sleep reports because the heart rate monitor not taking consistent readings anymore. But there is nothing wrong with my fit bit hr: What is Fitbit up to? Is this a slow walk to “obsolescence”? 

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0 Votes

‎07-28-2021 18:09

‎07-28-2021 18:09

My fit bit did the same thing. First it stopped tracking my sleep score on June 23, 2021. Now you can't even see the display 

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