Alta HR display is blank

[Kiela]

Hi,

This morning my screen has decided it doesn't want to display anything when I tap or swipe it. My battery is half charged and I have tried doing a reset of my tracker but to no avail.

Thanks

Moderator edit: Updated title for clarity

[LanaiSal]

Hello. I can't believe how many folks are having this problem with the
Alta. Unfortunately in the end I took their offer of a 25% discount and
purchased a new one.

Good luck!

[Lsinn]

Thank you for your your post!
What is the person/ email address/ phone number you contacted? Could you
share? Thanks so much. Lsinn

[Boles4life]

I just called the customer service for Fitbit
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*Boles4life*

[LanaiSal]

Oh gosh this was over a year ago, so sorry. I just kept clicking in the
FitBit site and finally I received an answer. S

Moderator Edit: Personal info removed

[labrosimoff]

Hummm thanks!!

Sent from my iPhone

[Lsinn]

Ok will do! You are all amazing! Thank you all so much for your help. It
was greatly appreciated. Stay healthy!
Lsinn

[Billy-Pud]

Hi. www.Fitbit.com - Help - Forum - Community - Let's Talk - Get Support -
Live chat. When I used the live chat, there was 47 in the queue but it did
not take too long before my chat started. 0800 069 8505 - Monday to Friday
8 - 7. I've never called them. Good luck.

[JessWill707]

I just went through this myself a few days ago. Apparently, this is quite
common with the Alta HR. I contacted Fitbit on live chat and they walked me
through a couple of things to try to remedy the situation. When none of it
worked, they offered me a 25% discount on a new Fitbit purchase.
Sounds like this is what most people have experienced when their Alta HR
Fitbit display no longer works. If yours is still under warranty, you may
be able to get 50% discount toward a new Fitbit purchase. Mine was no
longer under warranty, the 25% was the best they could offer me.

[Maestra4]

I did what you suggested. The display is on now; however, now I can’t respond Fitbit challenges I’m invited to and neither can I add water on my phone app.

[Lsinn]

Thank you for all the additional information. I appreciate it.
Take care. Lsinn

[Boles4life]

How did u get your display to show
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*Boles4life*

[LanaiSal]

I didn't. Had to accept 25% discount on a new Fitbit.


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Moderator edit: personal info removed

[BTATE2010]

 I am having a similar issue with my Fitbit Alta HR. when connected to the charger after resetting,the display responds to taps.

after disconnecting from charger the screen is blank and does not respond to taps.

 Additionally, I have tried numerous times to call the customer service number provided by Fitbit and it is not working 

[Billy-Pud]

Hi. I had similar problems with my fitbit alta hr. I used the live chat,
and they responded quite quickly. I received a replacement alta hr as mine
was still under warranty. I never contacted them by phone. Good luck

[MrsFriendlyGhos]

I'm having this same issue, except my FitBit battery was never completely drained. It only shows a display for about an hour after I have plugged it in and performed the reset.  It is not tracking steps after the screen goes blank. Now when I tried to reset it tells me to go to www.fitbit.com/setup. Where I go there the website is blank. 

[aruchti]

My Fitbit Alta HR started acting up last week; I restarted it and it worked a few days, now it seems to be tracking but the screen is completely black-even when plugged in to restart again. I can’t see the logo but it vibrates on restart?!

[DKBohio]

Hi

i followed the reset instructions but no luck.

the green lights were flashing (not their usual)

and now nothing.

somehow it stopped working yesterday afternoon, assumed battery but wasn’t.

cant get it to respond.

help?

[JaspersMum]

I'm having this issue as well. I tried several times to restart it by pressing the button but nothing is working. 

[Maestra4]

I gave up and bought a new device:)

[LanaiSal]

In the end I took their 25% discount and purchased a new one.
Good luck!

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