Alta HR fall off

[Margaret68]

The wristband started separating from the tracker, and despite watching videos and reading instructions on putting the band back in place, it will fall off again and again.  Is there a way to make sure the wristband is locked in place?  I am not trying to change bands.

Moderator edit: updated subject for clarity

[mcsooner]

I bought my own band. It's stayed on this time. However, Fitbit never
honored the rebate I had on a Fitbit I gave as a gift. I'll remember that
when it's time to replace this one.

[mcsooner]

Thanks!

[MikeNomad]

Update: very happy with replacement band from Amazon. The link is stiffer and more robust than the original. The one I purchased is this one:

 https://www.amazon.ca/gp/product/B074FSNXBJ/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1

I purchased a couple more in other colors for friends in black, tan, and red.

[Julienjeff]

No, mine is "out of warranty" but this is a defect. I'm going  to invest in A Samsung watch. I just loved my small fitbit. Fitbit agent was rude and told me how to delete apps from my device. (It's an alta hr) it has issues syncing  my exercises anyhow. 

[Catherinebotha]

Good day,

I'm having the same problem with my band falling off. It was first the one side only and now it's happening to the other side. What should I do?

Best regards,

Catherine Botha

[jamk]

Catherine I lost mine as well,but someone turned it in to the grocery store
So I got it back. I have had for some time with the band falling off. First
it is not leather it is cheap plastic band that is why . My husband ordered
me a leather band ,off Amazon .You will not have any more issues of it
falling off.
Judy

[mcsooner]

I found some Alta bands at Best Buy and replaced it myself. I haven't had
anymore problems with it. I didn't find Fitbit to be helpful with my
problems.

[Catherinebotha]

Thanks Judy,

Will have to look at one.

Regards,
Catherine

[mypetsnme]

I’ve lost my Fitbit versa3 because the band in one end keeps falling out! I found it today on the road I was walking on! But still band will not hold on my versa 3 watch band I’m afraid  of lose ing for good next time 

[mypetsnme]

How do I get a replacement for my band that keeps falling out of my versa3

[mypetsnme]

How did you get a new replacement band? And dose it stay on the watch?

[Parkersspace]

They sell they very inexpensive on Amazon (not fitbit made) and I bought a 5 pack and shared with my brother.  The first time my fitbit broke though it was the watch piece and a new band didn't work to keep it on.  But every other time the bands got tired and it was the bands.  So hard to say which it is for you.

[SunsetRunner]

It happens to me as well. I am a Fitbit crazy mom. The only way, I knew I can use my Fitbit is to forget the band and just bought a small pouch with  a sling to place the Fitbit and I wear it and go around. I know that is not the permanent solution, but it works😄