help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR not syncing to new iPhone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-23-2020 03:57

‎10-23-2020 03:57

The Fitbit app is Having trouble finding my device Alta HR. I have a new iPhone SE & it just gets stuck on searching for device. Can’t get past this stage. Tried turning Bluetooth on & off & still nothing. Any ideas?

thanks 🙂

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-23-2020 15:32

‎10-23-2020 15:32

Same here with new iPhone SE 2. 

Best Answer
0 Votes

‎10-23-2020 18:37

In response to pinetree68

‎10-23-2020 18:37

Realised I had my old phone still synced and close to the new one, must have confused the app. All fixed now 👍

Best Answer
0 Votes