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Alta HR not syncing

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‎05-22-2020 08:33 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

‎05-22-2020 08:33 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

I've been using and syncing my Alta HR for a couple years.  Recently it started having difficulty syncing with my iPad and iPhone.  So I removed it and tried to reconnect it many times using the power cord process.  It refuses to connect / sync.  Limited steps are showing up on the dashboard, but I think they were from the Mobil Tracker option, but unsure.  I can't even seem to reboot it.  Any suggestions?

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5 REPLIES 5

‎05-26-2020 12:29

‎05-26-2020 12:29

Hello @TomP-Ohio there isn't a power cord process, the power cord is only for charging.

 

Have you been able to reconnect the tracker to your Fitbit account?

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‎05-26-2020 14:01

‎05-26-2020 14:01

Looks like an update issue. I’ve reinstalled my Fitbit app 3 times and it still won’t work.

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‎05-26-2020 21:09

In response to SunsetRunner

‎05-26-2020 21:09

Mine 2.been having this issue for a few days. Cmon fitbit fix it

 

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‎05-29-2020 09:47

In response to Spassy13

‎05-29-2020 09:47

@SunsetRunner what is not working, you say that you have successfully setup the tracker to your Fitbit account 3 times. Also what phone?

@Spassy13 I'm not sure which of the above issues your having? If it is a sync issue, please include your phone model.

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0 Votes

‎07-01-2020 03:01

In response to Rich_Laue

‎07-01-2020 03:01

iPhone 7 unable to sync since June 20 

syncs ok with iPad Pto. 

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