Alta HR not working / display won't turn on

[poornima]

Last night my fitbit alta HR just died. I had it fully charged up , I went to look at the steps and it was just completely dead. I tried plugging it into the charger and it didn't vibrate like it usually does. I left it there for a while and nothing happened. I tried restarting it by hitting the reset button 3 times within 8 seconds, multiple times, and I don't even get a vibration. I tried hooking it up to my computer directly and nothing happened. Tried resetting it again. Nothing. Still nothing. I've had this Fitbit for about a year and I'm very disappointed that it's no longer working. I don't know what else to do! Please help!

Moderator edit: subject for clarity

[LdSassy1]

I had the same thing happen today. Mine is a year old too. 

[poornima]

I hope there's some way to rectify it. 

[LiliyaFitbit]

Welcome to the Fitbit Community @poornima and @LdSassy1 ! 

@poornima thanks so much for taking the time to troubleshoot the issue you're experiencing with your Fitbit Alta HR which won't turn on. I totally understand how you are feeling and would like to confirm the steps you tried to resolve the issue including restart: Why isn't my battery charging on my Fitbit device?

@LdSassy1 thank you for sharing your experience. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

Please keep me posted.

[Apoirier90]

I'm having the same problem. My screen blacked out and even when I plug it in to the charger, it doesn't turn back on.

[LorrenFit]

I was so happy with my Fitbit but unfortunately something went wrong, suddenly stopped working, no reason?! Something is not right?! 

[LiliyaFitbit]

Welcome to the forums @Apoirier90 and @LorrenFit ! 

@Apoirier90 I appreciate your participation in the Forums and sharing your experience. Have you tried these troubleshooting steps including restart? 

@LorrenFit thank you for joining the conversation. It's great to know that you were happy with your device. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

I'll be around if you need further assistance.

[Apoirier90]

@LiliyaFitbit yes, thank you! I tried following the restart directions but I can’t successfully do so since the screen doesn’t show the battery even when I plug the charger in.

[poornima]

Hi Liliya, 

Thanks for reaching out. I tried all these but nothing is helping out 😞 I am planning to end up buying a new Fitbit Versa

[LiliyaFitbit]

Hi @Apoirier90 and @poornima ! Thank you for your replies!

@Apoirier90 and @poornima I appreciate your efforts and the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your cases to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@poornima thank you for your interest in Fitbit Versa! You can take a look at our latest models and take our quiz on http://www.fitbit.com/compare to see which device meets your needs best.

If you have any questions, feel free to let me know. 

[Jttar]

I am also having problems. I let my Fitbit run down and now it won’t turn on. Think I am done with Fitbit. This is my 3rd one, I got a replacement for one in less than a year, and now the replacement has lasted about a year.  It just seems strange that it worked just fine until I let it run down, and now it won’t restart. If the battery is that faulty I’ll look at other products.

[LiliyaFitbit]

Welcome to the Fitbit Community @Jttar ! 

I appreciate your participation in the Forums and sharing your experience with your replacement device not turning on. I appreciate your efforts to resolve this and recommend following the complete troubleshooting instructions including restart from this help article: Why isn't my battery charging on my Fitbit device?

Keep me posted on the outcome!

[Jttar]

I have already done all the troubleshooting and talked with tech support. I am out of warranty and out of luck.
The fact is I am one of the many who have experienced one or both of the following:
- the unit seems to be programmed to last about a year
- if it completely runs down it most likely it won’t recharge.

As I said before, I am done with Fitbit. I don’t consider it a good product.

Sent from my iPhone

[LiliyaFitbit]

Hi @Jttar, thank you for your reply. 

Thank you for letting me know that you've already tried all the troubleshooting and contacted Customer Support. I am sure they tried to help you in the best possible manner, I apologize for any disappointment. I appreciate your feedback and understand your concerns. Fitbit's goal is to keep improving the user's experience by gathering important feedback from the Fitbit Community and implementing and enhancing new features and products.

Feel free to reach out if you have any other questions.

[Queenbee1969]

My Alta hr is doing the same thing.... I after reading all the ppl with the same problem I too think it’s set to work for 1 year !!! Because that how long I have mine too !!!

[Jttar]

Yes we are among many. I think it is a shame that they have such a faulty product. I’m looking at Apple or Garmin next time.

Sent from my iPhone

[Lehallr]

I am having a similar issue.  Mine is just over a year old & this weekend I charged it all night long, put it on  & within an hour it cut off.  I had to restart it several different times.  Then it did the same thing again yesterday. 

Update:

My fully charged Firbit Alta HR keeps turning itself off.  This is the 3rd time this week that its  done it.  the first time it happened was Monday & I took it off the charger when it was fully charged & 30 minutes or so later went for a walk.  About an hour into the walk it vibrated & shut itself off.  When I went home I put it back on the charger & did a manual reset.  It came back on & worked fine for the rest of the day.  The next day, I still had a good charge & the same thing happened twice throughout the day.  Then It did it again this morning.  Any clue why this keeps happening?

Moderator edit: merged replies

[LiliyaFitbit]

Welcome to the Fitbit Community @Queenbee1969 and @Lehallr ! Thank you for your input @Jttar . 

@Queenbee1969 thank you for joining the conversation and sharing your experience. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@Lehallr thank you for sharing the details of the issue you're having with your tracker. Since you've already tried to restart your device, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Jttar I understand your position and appreciate your feedback since this helps us to keep improving.

I'll be around if you need further assistance.

[Jttar]

Thanks, but the only assistance I have been offered is a 25% discount on a new Fitbit. I don’t plan to make that mistake again. Take a look at the many people who have the issues I have mentioned. They go dead after a year, and/or they don’t recharge if they completely run down. You need to improve your product.

Thanks,
Jane

Sent from my iPhone

[LiliyaFitbit]

Hi @Jttar , thank you for your reply. 

Thank you for sharing your thoughts, I understand how you are feeling about the discount you were offered and appreciate your feedback. Customer satisfaction remains our number one goal, however the demands of running a global business require that we enforce our warranty consistently. I appreciate your understanding. We're constantly working on improving our devices and user experiences. 

If you have any questions, feel free to let me know.