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Alta HR setup issues

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‎01-21-2021 13:03 - last edited on ‎01-22-2021 06:44 by Moderator Alum

‎01-21-2021 13:03 - last edited on ‎01-22-2021 06:44 by Moderator Alum

I've been using my Alta HR for a year or more, suddenly it stopped syncing so I tried to reset te device and setup it again. The app shows the message "We found your device" but does not go further. 

 

I have checked the list of compatible and not compatible devices, my telephone isn't in any of these but it used to work, so I don't think that it is the problem. 

 

 

Moderator Edit: Personal info removed

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3 REPLIES 3

‎01-22-2021 06:46

‎01-22-2021 06:46

Welcome to the Community, @c.toma.

 

Thanks for troubleshooting this syncing issue. If you can't now setup your device, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

 

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-22-2021 06:52

In response to AlejandraFitbit

‎01-22-2021 06:52

Hi,
I have already tried to follow the instructions written in the link, the
problem persists.
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‎01-22-2021 12:26

In response to c.toma

‎01-22-2021 12:26

My issue is essentially the same, except I'm trying to set up my AltaHR on a new computer.  I occasionally get the 4-digit number, but then it says "we ran into an issue setting up your device" and it goes no further. 

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