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Alta HR showing "fitbit.com/setup"

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‎06-28-2020 10:10 - last edited on ‎01-26-2021 15:40 by Moderator Alum

‎06-28-2020 10:10 - last edited on ‎01-26-2021 15:40 by Moderator Alum

Hi there, I've had the device since April 2018. The past two months started shutting off all of a sudden despite not being empty of battery. I have been restarting it and all good. Today for the first time after restarting it on the screen keeps showing "www.fitbit.com/setup and cannot use it. Please help!

 

 

Moderator Edit: Clarified subject

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‎01-26-2021 15:41 - last edited on ‎08-26-2024 07:17 by Fitbit Moderator

‎01-26-2021 15:41 - last edited on ‎08-26-2024 07:17 by Fitbit Moderator

It's great to see you around, @LydiaAries.

I appreciate all the efforts in trying to fix this setup issue. If you are see that message on your tracker, that means that you need to pair your device. I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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