Alta HR won't sync

[Nathalie23]

Hi, been having problems with my Fitbit syncing over the last couple of weeks. Had this one for long time and no problems and now can't get it to sync..please help!

[kkars]

I have also been having the same issue. I can't get it to sync on my phone or laptop.

[Bahara]

Mine hasnt synced since sunday. I read in another post  that its the update that caused this. 

[Cherrybomb71]

Hey me too! Not syncing to android app or pc. Pretty annoyed!!!!

[Geelady]

Me too. Nothing actually since 30th Jan. Really frustrating. 

[kkars]

I finally fixed it last evening. I deleted the app on my phone and reinstalled it. As soon as I signed in it synced.

[Nathalie23]

Nor me 😞

[Nathalie23]

Is it still working now???

[kkars]

Mine is working since I deleted the app and reinstalled it.

[Nathalie23]

Well will sometimes sync some of it but not all of it but generally take a lot longer xx

[Daisy4-21]

Is it staying synced? Thanks for your feedback. I have been emailing customer support. The suggestions given so far have not been successful.

Sent from my iPhone

[Daisy4-21]

No. I have been emailing support however their suggestions have not yet been successful.

Sent from my iPhone

[Geelady]

Ooh thanks I will give it a go. 

[DianeRose53]

I tried that it didn't work.

[Daisy4-21]

Mine still doesn’t work properly. I may go with another tracker after many emails back and forth with the support team. They are not hearing me when I explain in detail and include screenshots of what the app is showing.


Sent from my iPhone

[martincarol2015]

Mine stopped syncing on my Android phone a while ago. I have just started using it again recently and syncing it on my iPad. It wouldn’t record my exercise yesterday on my iPad then wouldn’t sync - app kept saying I needed to be connected to the internet (which I was). Tried logging out then in again. I now cant even login as it’s telling me I need to be connected to the internet (I am writing this message on my iPad so am obviously connected to the internet!) Please advise as I now have no way of syncing it.

[susaninnpot]

I have same issue. Have reset fitbit, uninstalled and reinstalled app several times (restart phone after uninstall). Nothing works. This stinks. The device a isn't recognized at all in the app.. It can't find it.

[Daisy4-21]

Ya, I know. I was thinking about getting a new Alta HR but since so many are having this issue that doesn’t seem like a good use of my $.
I feel like the customer support just leaves me out to dry. I get a lot of basic ideas from them (all the things everyone has tried) and that’s about it.

Sent from my iPhone

[RohbeanT]

Don't buy a new one. The same thing will soon or eventually happen with the new one, as it did when I had my Alta HR replaced.

[Daisy4-21]

I agree. I think it’s not wise at this point. I have had other Fitbit’s that just plain old stopped working due to age and damage but this is different.
Thank you for your advice.

Sent from my iPhone