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Alta HR won't sync

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‎03-03-2020 16:45 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎03-03-2020 16:45 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Hi, been having problems with my Fitbit syncing over the last couple of weeks. Had this one for long time and no problems and now can't get it to sync..please help!

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22 REPLIES 22

‎03-13-2020 09:12

In response to kkars

‎03-13-2020 09:12

Unfortunately this didn't work for mine 😭

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‎03-14-2020 05:33

‎03-14-2020 05:33

I too am having weird syncing problems. It will sync today's steps, but not the last two days and it will not updated for my steps challenge. So frustrating!!!   

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‎03-14-2020 15:56

In response to TinaSpina

‎03-14-2020 15:56

My Alta HR stopped working.  I plugged it in thinking it was the battery and it showed full.  It hasn't been syncing either.  Talked to support and the only suggestion I got was get a new one and they will give me 25% off.  I said not a good use of my money if they only work 1 year.  He had nothing to say about that except for I understand.  Is there any other decent tracker out there?

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