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Alta HR

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‎07-02-2020 14:15 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

‎07-02-2020 14:15 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

I have reset my fitbit about 10 times in the last 3 weeks. It's like its been programmed to only last so long, and I can't find an email address to contact Fitbit direct. Can anybody help? Thank you. 

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‎07-03-2020 00:36

‎07-03-2020 00:36

What problem are you having?

 

It seems that customer support have suspended their email support option but still offer telephone and web chat support via contact.fitbit.com 

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‎07-03-2020 03:30

In response to SteveH

‎07-03-2020 03:30

Hi Steve

It keeps going dead and having to be reset, very frustrating. It's 2 1/2 years old and out of warranty unfortunately.

My first Fitbit only lasted 2 years as well!

Kim

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