Alta hot while charging

[lmendoza]

When I put my Alta to charge it started to get hot and suddenly stopped working. I have only had it a few months and follow the clean and care tips well. I have tried resetting it but anytime I put it on the charger it starts to heat up. Has this happened to anyone else? Is there any way to get this fixed or would I have to get it replaced?

Moderator edit: edited title for clarity

[Julia_G]

Hi, @lmendoza, it sounds like this is something you should contact Customer Support about -- contact.fitbit.com -- they will be able to help.

Welcome to the Community.

[WendyB]

Also if you bought it else where other than Fitbit it would be faster to return it there.

[ErickFitbit]

@lmendoza I was notified that our Support Team has reached out to you via email. I recommend checking it out and responding as soon as possible so our team can help you get back to stepping. Keep me posted.

[kmadalena]

The same thing just happened to me now!  I went to charge it because leaving to go on vacation and it shut off and got hot when I put it on the charger!  I am freaking out because I am going hiking!!!!

[kmadalena]

Went to charge alta and it got hot and turned off.  Freaking out because I am leaving to go out of the country hiking tomorrow!

[Odyssey13]

@kmadalena how were you charging it - via the computer or an electric usb cord?

At most you'll need to do a restart of the device.

[kmadalena]

how do i do a restart?

[kmadalena]

How do I restart the fitbit?  

[Odyssey13]

The instructions for restarting are here - click

[Kharley]

Having the same issue was this resolved or will I have to return?

[Odyssey13]

Hello and welcome to the forums @Kharley

How are you charging your Alta?

Have you restarted it?

Let us know.

[waiteck]

i had the same issue this morning as well. it wasn't syncing to the tracker. so i tried to restart the tracker by pushing the button 3 times when connected to the wall socket, then tracker display when black.

After which, no matter how many times i try, there isn't any response from the tracker, not even a vibration. The tracker will heat up when connected to the charger though.

[Kharley]

Can't seem to get it to respond at all but was very low in power when the problem started - using my charger plugged into my computer

[Odyssey13]

@Kharleyand @waiteck

contact customer support at this link - click

There is a phone number for the USA, an online chat option and web based email for those out of the area.

Keep us informed.

[kwmomma]

I have the same thing.  I want to know if anyone ever resolved the problem?

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@lmendoza wrote:

When I put my Alta to charge it started to get hot and suddenly stopped working. I have only had it a few months and follow the clean and care tips well. I have tried resetting it but anytime I put it on the charger it starts to heat up. Has this happened to anyone else? Is there any way to get this fixed or would I have to get it replaced?

Moderator edit: edited title for clarity

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[Sarah_JW]

Same thing happened to my daughters Alta this morning. It's only 2 months old. Any resolution? 

[kwmomma]

No it's still dead. I got mine for Christmas

Rhonda Henry, Broker

[LucyAP]

Nice to see you here @kwmomma and @lmendoza! Thanks for sharing your experience with your Fitbit. To further assist you, I've created a Support Case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question.

[Kimocy]

This very thing happened to me today.  It got very hot and won't charge.