Alta hot while charging

[lmendoza]

When I put my Alta to charge it started to get hot and suddenly stopped working. I have only had it a few months and follow the clean and care tips well. I have tried resetting it but anytime I put it on the charger it starts to heat up. Has this happened to anyone else? Is there any way to get this fixed or would I have to get it replaced?

Moderator edit: edited title for clarity

[Joelleblack]

Samething happened to my daughter's, she got it for Christmas. It complete dead and wont take a charge anymore.

[SilviaFitbit]

A warm welcome to the Community @Joelleblack! I'm sorry for the issue you're having with your daughter's tracker. I would like you to confirm you performed a restart and you've fully charge it.

Thank you so much for helping the previous user @Julia_G! 

Keep me posted! 

[LornaV]

I’m having the same problem. Not sure how to resolve it.

[AliM21]

Same thing happened to my Alta this morning!!  So hot after 20 mins I almost burnt myself.   Never had a problem before.   

Won't do a restart either.   Has anyone managed to resolve this ?  Have tried customer support.  Will wait and see.

Lost without it though 

[michellesp]

I called customer service and they were very nice and helpful. They sent me a shipping label and said they would replace it. 

[LucyAP]

Welcome to the Forums @LornaV, and @AliM21! Thanks for sharing your experience with your Alta. This help us to continue improving our products and services. 

Upon checking with Support I was able to see that you followed @michellesp's awesome suggestion and you have a case with Support. Please let me know if you need further help or if you have more questions regarding this.

Keep me posted with the outcome! 😉 

[AliM21]

Hi.
Yes support were very helpful and I have a replacement Fitbit on the way. V
happy.

[michellesp]

Wonderful! They are very nice.

[LucyAP]

Thanks for the reply @AliM21, and @michellesp! @AliM21 Awesome news! I hope your replacement Fitbit buddy help you to crush your fitness goals. @michellesp I appreciate all your help and for spreading your Fitbit love! 😉 

Also, I'd like to encourage you to join us at the Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more!

Give it a look! 😉

[mcnal2mj]

The same thing happened to me! I have a feelign it won't work again in which case I'll be really disappointed with Fitbit. 

[cedeshelton]

This also happened to me. I have no idea what to do. It was at half a battery life then an !  was in the battery. So I put it on the charger it got hot and turned off.

[LucyAP]

Welcome to the Forums @mcnal2mj and @cedeshelton! Thanks for sharing your experience with your Alta. To make sure that is working correctly, please restart it. And fully charge it, this might take up to 2 hours.

Also, @cedeshelton double check that your tracker is up to date. To update your Alta, please follow the help article How do I update my Fitbit device?

I hope this helps, keep me posted! 😉 

[michellesp]

Contact customer service. They were great.

[LucyAP]

Great suggestion @michellesp! Thanks for sharing your experience with Support. I'm happy to hear that you are back on track. Don't hesitate to post back if you need further help or if you have more questions. 

Also, I'd like to encourage you to join us at the Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more!

Give it a look! 😉

[DanyCris]

This literally just happened to me and I was freaking out. 
I touched it cause I was gonna take it off the charger and put it on since I was about to go to bed and it was super hot that it burned me. And won't turn on. Just won't.

Someone help me out here?!

[LucyAP]

Welcome to the Community @DanyCris! Thanks for sharing all your input about your Alta. I wanted to assure you that we take into consideration all the comments provided by our users to continue improving your experience.

Upon checking with Support I was able to see that they already have a case for you and they will be contacting you soon. Just remember to keep an eye to the email you used to register with the Community forums.

Keep me posted if you have any other question. 

[DanyCris]

Thanks.
I’m checking my email frequently just because of that.

Sent from my iPhone

[LucyAP]

Thanks for the prompt reply @DanyCris! I'm sure that Support will reply shortly and will be happy to help. Please keep me posted with the outcome or if you need further help. 

Catch you later! 😉 

[AliM21]

Hello
Fit bit support were great though when I reported the problem and sent me a
replacement straight away
Alison

[LucyAP]

Nice to see you here @AliM21! Thanks for the suggestion! It's always good to hear your opinion about Support and I'm happy to hear that hey were able to assist you and get you back on track. 

Please don't hesitate to post back if you need more help or if you have a question. Also, have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more!

Give it a look!  😉