Alta hot while charging

[lmendoza]

When I put my Alta to charge it started to get hot and suddenly stopped working. I have only had it a few months and follow the clean and care tips well. I have tried resetting it but anytime I put it on the charger it starts to heat up. Has this happened to anyone else? Is there any way to get this fixed or would I have to get it replaced?

Moderator edit: edited title for clarity

[NeonGuy234]

Yes it has in fact!

[LucyAP]

Welcome to the Forums @NeonGuy234! To better assist you, I'd like to confirm that you have tried the following: 

• Restart your tracker.
• Clean your tracker. 

Also, please reply with as many details of the issue you are experiencing as possible.

Keep me posted! 😉 

[dhafen]

Today I got the email saying my Alta needed to charge, so I plugged it in to my laptop to charge.  When I went to check it, it was extremely hot, and now it is not working at all.  I cannot get it to reset or do anything.  Please help!

[SilviaFitbit]

It's great to have you here @dhafen! I appreciate the details that you've mentioned. In this case, I've shared your post with our Customer Support team, they will continue assisting you on this matter. 

Hope this helps! 

[tennisplayer15]

I am now on my 3rd alta in just over a year. All have gone the same way-hot when charging and then wont respond. I have contacted fitbit and all have been replaced, but this is not the issue-are these safe and do they have an inherent charging fault? Has anyone solved it? I have moved from charging off USB on wall to laptop but same problem

[Kennaway]

I have had 2 fitbits replaced due to tgis issue and im really unhappy and do not want to risk it a 3rd time.  It heats up so much you cant even touch it. I would like an answer as to why? 

[tennisplayer15]

Like you I am now on my 3rd Alta. Despite my questions never got a reason given-just a replacement. Doing ok with my present one so hopefully something has been sorted.

[Kennaway]

Thanks for your reply. I have been on an online chat and asked for a refund. Will see if it happens.
Lorna

Sent from my iPad

[jacobsbeth]

Just happened to me too.

[simon.thorpe]

My Alta appears to have done the same thing today, it was low on battery so I plugged it into my computer to charge, went to a meeting and came out an hour later to a hot fitbit that won't turn on.

I've tried the reset steps which flash up the logo and show the version number but it still won't turn on when it's tapped and the mobile app can't connect to it.

[rbguest59]

I had the same thing issue as others a week ago on vacation with my Alta HR. Charged overnight and when I went to put it on was almost hot enough to burn my skin. Waited to get with Fitbit until I got back and went through all the testing, online chat and they basically said it out of warranty and I'm out of luck. 18-19 months old and its dead. Common problem based on the community and  they've done nothing to fix the problem.  Family has bought 5 different models

---

@AliM21 wrote:

Same thing happened to my Alta this morning!!  So hot after 20 mins I almost burnt myself.   Never had a problem before.   

Won't do a restart either.   Has anyone managed to resolve this ?  Have tried customer support.  Will wait and see.

Lost without it though 

---

over the last couple of years. Guess its time to look elsewhere.

[kmadalena]

Fitbit replaced mine and did not ask about warranty. It is obviously a problem they need to fix.

Sent from my iPhone

[jacobsbeth]

My Fitbit was replaced

[AliM21]

Mine was replaced too.   All done online and never actually spoke to anyone.   very few questions asked Sent from my Samsung Galaxy smartphone.

[ruby_faye]

I've had my fitbit for a couple years. For the first time yesterday, it started getting hot while charging and won't come on. What did you have to do to get yours replaced?

[jacobsbeth]

Called the Fitbit number on the site. Got a new one. Not the band or
charger. Don’t throw those out. It wasn’t too involved. They were nice.

[tennisplayer15]

Contacted customer services for fit bit and they replaced it quickly with no objections

Sent from my iPhone

[kwmomma]

Call Fitbit and they went through the steps then they replaced

Moderator edit: removed personal information

[AliM21]

hi I contacted customer services who sent a replacement almost immediately.   Mine wasn't as old as 2 years old tho.  More like just over a year old so they said it was still in warranty period.Good luck.  Sent from my Samsung Galaxy smartphone.

[JuanFitbit]

@jacobsbeth @simon.thorpe @rbguest59 @kmadalena @AliM21 @ruby_faye @tennisplayer15 @kwmomma a warm welcome to the Community! Thank you for your posts and comments. Please accept my apologies for the delayed response. 

@simon.thorpe Support informed me that you haven't contacted them, should I provide them with your information, for further assistance?

@rbguest59 Thanks for sharing your experience. I contacted support again and they will review your case. Please keep an eye on your inbox.

@ruby_faye  I've passed the information to Support, and was told that they'll be verifying your case soon, and will contact you over Email.

@jacobsbeth @AliM21 @kmadalena @kwmomma @tennisplayer15 Thank you for your feedback, and for sharing your experience with Support. I'm glad to hear that they could help you further.

Please let me know if I can help you further.