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Alta is not responding to anything

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‎05-11-2023 13:05 - last edited on ‎05-16-2023 10:51 by Fitbit Moderator

‎05-11-2023 13:05 - last edited on ‎05-16-2023 10:51 by Fitbit Moderator

I just recieved my Alta, Its been fully charged and is not responding to taps and the screen is black, nothing. I did the button thing on the charger and nothing. Any suggestions would be appreciated.  Thank you.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-11-2023 13:41

‎05-11-2023 13:41

Hi @Quinn5150  the Alta series was discontinued about three or four years ago, so it could be your Alta has a battery that is dying. Can you return it to the seller?

Stepping in the U.S.A. since September 2013. Android 14

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‎05-11-2023 14:54

In response to Odyssey13

‎05-11-2023 14:54

Support said mine was still under warranty. So they are sending a
replacement.
Thanks for your response.
Best Answer

‎05-11-2023 16:10

In response to Quinn5150

‎05-11-2023 16:10

@Quinn5150  that is wonderful news. When the replacement arrives, set it up as a new device on your existing account. That way, your history will be there and you can continue the journey.

Stepping in the U.S.A. since September 2013. Android 14

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