help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta isn't syncing and the display is not working.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-01-2020 12:08 - last edited on ‎01-06-2021 11:26 by Fitbit Moderator

‎11-01-2020 12:08 - last edited on ‎01-06-2021 11:26 by Fitbit Moderator

my Alta stopped synchronizing. It looks like my phone can not find the device. 

The device is also not displaying anything. After 10 hours on charge it showed half charged battery after which it’s not displayed anything no matter how hard I tap. 

 

 

Moderator Edit: Clarified subject/Formatting. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-01-2020 12:09

‎11-01-2020 12:09

Update: I have tried to reset it by pressing button on the charging cable. Nothing changed. 

Best Answer
0 Votes

‎01-06-2021 11:33

In response to Aleksa20

‎01-06-2021 11:33

Hi @Aleksa20, welcome to the Community Forums!

Thanks for your efforts trying to solve this prior reaching out. Our support team informed me that you are already in contact with them, in regards this Alta HR situation. I suggest to continue handling this situation with them to avoid confusions.

 

See you around.

Best Answer
0 Votes