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Alta not counting steps accurately

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‎09-07-2021 09:48 - last edited on ‎09-08-2021 10:44 by Fitbit Moderator

‎09-07-2021 09:48 - last edited on ‎09-08-2021 10:44 by Fitbit Moderator

Alta hasn’t counted my steps accurately today. Have done more than 400+ steps today. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-07-2021 10:21

‎09-07-2021 10:21

Hi @Edwalker  first thing to do is a restart of your Alta. It usually is the first thing done when there is an issue. Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-07-2021 12:13

In response to Odyssey13

‎09-07-2021 12:13

Thanks, have gone into settings>Fitbit> switched off Bluetooth and switched back on. Is that what you mean for me to do?

Sent from my iPad
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‎09-07-2021 12:15

In response to Edwalker

‎09-07-2021 12:15

Hi @Edwalker  directions are here - click. A restart of the device is similar to rebooting your phone.

Stepping in the U.S.A. since September 2013. Android 14

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