Alta not syncing since Apr. 25th

[Gd2bAlive]

I've been in another area where many people's Fitbits are not syncing since Apr. 24th.

I believe someone sent me here. I'm hoping someone from Fitbit can help in this area.

[bkridermom]

My Alta hasn't been syncing for longer than that. Totally frustrating

[Shardonnay53]

My Alta stopped syncing on April 29.  Has anyone heard anything?

[Joshua2019]

Mine doesn't give me credit for all my steps sometimes. I have to go through the FitBit Setup process at least once a week, but it fixes the issue. I am on a PC though, not a phone, but you can try it.

[Joshua2019]

Mine doesn't give me credit for all my steps sometimes. I have to go through the FitBit Setup process at least once a week, but it fixes the issue. I am on a PC though, not a phone, but you can try it.

[Shardonnay53]

I’ve tried that numerous times. Won’t get past finding my tracker. “Connecting to tracker” just keeps spinning. Very frustrating!

Sent from my iPad

[Joshua2019]

Can you try plugging the Dongle into the USB port, reload the "pairing",
and see if it finds it? I did have to do that a couple of times over the
past year. Again. I am connecting to a computer not a phone.

Just curious ... what does FitBit Support say about the issue?

[Shardonnay53]

Support says they know there is a problem and they are working on it. 🤔. I’ll probably call the help number. Thanks for the assist.

Sent from my iPad

[bunnylady49]

My alta is not synching and the time is 10 minutes behind

[debmart]

Mine is doing the same.  WHY.  It worked fine before.  I'm hoping FitBit can sort it out.  Seems very strange to me............

[bunnylady49]

Nice to know it's not just me...I, too, hope the resolve this.

Sent from Yahoo Mail on Android

[Rich_Laue]

For help we need to know what you sync through, and it is helpful to have android users in one thread, iOS on another and pc users in a third. 

Have you looked at the help docs? 

[Shardonnay53]

I have the app on my iPad and my iPhone. I updated them both to iOS 13.4.1 and neither one will sync. Have tried numerous things and nothing works.

Sent from my iPad