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Alta not working outside charging cable

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‎12-27-2020 07:10 - last edited on ‎01-01-2021 09:55 by Moderator Alum

‎12-27-2020 07:10 - last edited on ‎01-01-2021 09:55 by Moderator Alum

It’s only working while it is connected to the charger. What should I do?

 

 

Moderator Edit: Clarified subject

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‎01-01-2021 09:56 - last edited on ‎05-12-2025 05:16 by Fitbit Moderator

‎01-01-2021 09:56 - last edited on ‎05-12-2025 05:16 by Fitbit Moderator

Welcome to the Community, @Kbhosale13.

If your tracker isn't working outside the charger, I recommend restarting the unit by following the steps in the help article: How do I restart my Fitbit device?.

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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