Alta's display too dim

[Verading]

The screen brightness on my Alta is very dim and unreadable in all but the lowest light. I have tried to reset the device but it has made no difference. Can anyone help?

Thanks.

Moderator edit: Updated subject for clarity 

[JuanJoFitbit]

@Verading Thanks for participating in our Fitbit Community! Sounds weird that your Alta's display is dim. I would like to know if this issue affects the display all the time or if the display is dim when you are outside when the sunlight hits your tracker.

Looking forward to your response my friend! 

[Verading]

Hi,
Thanks for replying to my post.
The display is almost unreadable in all but the most dim light. I cannot read it at all in normal daylight. My wife also has an Alta and its display is far brighter and readable in normal light conditions.
The brightness of the display is gradually getting worse on my
tracker and I fear will soon be unreadable in any light conditions.
I think I may have to send it back if there is not some kind of adjustments that I can make.
Thanks again for your interest.
Verading





Sent from Samsung tablet

[JuanJoFitbit]

@Verading Thanks for getting back! I would like to know just one more detail; did your Alta experience any intense contact with water or liquids? This also may affect the functionality of the display.

In the meantime, try the restart process 3 consecutive times and see if the display issue gets corrected.

Let me know how it goes my friend! 

[Verading]

Hi,
Thanks for replying. I'm pleased to say that fitbit have agreed to replace my Alta so hopefully my problems are resolved.
FYI, the unit was never immersed in water and I always removed it when showering etc. I can't think of anything that it was subjected to that would be considered to be outside normal parameters.
The display failed gradually over two to three weeks and is now unreadable. All other functionality seems to be ok.
I hope this helps.
Kind regards,
Grahame.



Sent from Samsung tablet

[JuanJoFitbit]

@Verading I'm so glad to hear that our Support team was able to replace the defective unit! Thanks for keeping the update here. Than you also for sharing your feedback and comments. This info helps us to keep improving our services and products.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often my friend! 

[FiddletownR]

My fitbit is brand new and cannot read the display outdoors.   I have tried to reset as described, but, does not change anything.   Useless product for me, I bought it to keep track of my outdoor walks...

[Verading]

Hi ,
I had the same problem with my Alta. I reported the fault and received a replacement device, I'm happy to say that the replacement has performed well since I received it.
I would advise that you report the fault and I hope they (fitbit) will replace your device.
Good luck,
Verading.



Sent from Samsung tablet

[JuanJoFitbit]

@FiddletownR Thank you  for joining us in this thread! I know how frustrating the display is for you since it's hard to view it when the sunlight hits directly to your tracker. The Alta doesn't have an option to adjust the brightness of the display. I really appreciate your feedback and comments.

@Verading Thanks for your input and feedback my friend!

I'll be around if more questions arise! 

[PeggyO507]

That's pretty stupid since 99% of the time you are outside

[JuanJoFitbit]

@PeggyO507 I really appreciate your feedback about the brightness of the Alta. I understand your frustration about this. Please check out this Feature Request so you can have more details about this.

See you later my friend! 

[AW04]

My Alta has the same problem with dim display.....  can't read the display at all outdoor.  Tried to reset the Alta several time but no improvements.  Can someone offer suggestions?  

[JuanJoFitbit]

@AW04 Welcome to our Fitbit forums! Regarding your inquiry, I'd like you to take a look at MaginFitbit's post which explains more information about the display's brightness.

Let me know if you have additional questions! 

[Blo1]

I cannot read anything on my Fitbit Alta. I have done a reset. the screen is dim. Can i open the device? Is there a battery to be replaced?

[JuanJoFitbit]

@Blo1 Welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Alta's screen is hard to be read. Regarding your inquiries, the device can't be opened and the battery is built in. Therefore the battery can't be replaced.

Since you already tried to restart it, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You'll receive an email from them soon.

Let me know if you have any doubts! 

[kdgalvin]

Hi - have had my Alta HR for about 16 months.  Over the last week or so the heart rate and active minute tracking has been very off.  Today the display screen became so dim that I can only read it if I cover it with my hand to create a low light effect.  Can't think of anything that could have caused water damage - certainly not in the last week when it stopped functioning properly.  Let me know any advice.

[Blo1]

Well noted. I am on standby.

[Cathymay]

I have had my Alta for a few years. I have just taken it out of the drawer to begin using again. It is fully charged. The screen is too dim to see when outside. Is there anything I can do?

[FiddletownR]

This is a known issue with the Alta....nothing can be done.

[Cathymay]

Thank you

Sent from my iPhone