07-26-2016 14:06 - last edited on 08-20-2020 18:17 by MatthewFitbit
07-26-2016 14:06 - last edited on 08-20-2020 18:17 by MatthewFitbit
I've had my Fitbit Alta for just over a week and it's worked just fine. Sometime late this morning/early afternoon it quit working. The screen will not light up when I turn my wrist or tap on the screen. It appears to have died. When I checked the app on my phone it tells me I have a medium charge, so the battery should not be dead. It was working and tracking everything just perfectly this morning and then it just died.
I bought my fitbit from a retail location. - Any suggestions?
Thanks!
Answered! Go to the Best Answer.
07-26-2016 15:29
07-26-2016 15:29
Hi @lisar82
Is it possible to restart the tracker?
Restart the tracker
URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'
07-26-2016 15:29
07-26-2016 15:29
Hi @lisar82
Is it possible to restart the tracker?
Restart the tracker
URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'
07-26-2016 16:37
07-26-2016 16:37
10-27-2016 12:17
10-27-2016 12:17
I just purchased an Alta. First one did not charge. Had to sent it back. Received a new one today and this one doesn't turn on until I tapp it at least five times. Any suggestions?
10-28-2016 07:11
10-28-2016 07:11
Welcome to the Fitbit Community @lisar82, @pfgillie, it’s great to know the issue has been resolved for your tracker @lisar82.
@pfgillie, before considering other options, make sure you're properly tappin and interacting with your Fitbit Alta. If you're already doing this, make sure you've also tried to restart your tracker at least a couple of times:
I hope this helps, keep me posted.
10-28-2016 15:15
10-28-2016 15:15
I'm having the same problem. Alta just suddenly stopped working. I've tried restarting many, many, many times with no success. It is showing as fully charged on my app. I made the mistake of deleting the device from my Fitbit app with the intention of adding it back on to see if that would do anything. Now I can't even add my Fitbit back to my app since I can't see anything on the screen.
10-30-2016 06:07
10-30-2016 06:07
Welcome to the forums @redcowdawg, you should be able to see information on your display after all these steps mentioned before, if you continue to have the same difficulty I do recommend that you get in touch with the Customer Support team for further assistance with this, they will let you know how to proceed.
02-24-2020 03:22
02-24-2020 03:22
I restarted Alta but after i unplug the tracker it quits responding
02-25-2020 11:15
02-25-2020 11:15
Hello @APSR, welcome to the Fitbit Community forums.
Thank you for your reply and confirming that you've been experiencing the same problem with the display not responding.
I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox.
Let me know about te outcome.
03-17-2020 14:06
03-17-2020 14:06
I just bough my Fitbit Alta. I plug it in, and it responds for a few seconds (it is fully charged), but then does not respond anymore. It does not respond at all once it is unplugged. When I plug it back in, it restarts without me asking the Fitbit to do so. Please help.
10-08-2022 11:58
10-08-2022 11:58
I’m having the same problem, and multiple restarts havent fixed it.
06-16-2023 07:46
06-16-2023 07:46
Yup it’s now 2023 and my display disappeared and stupidly I uninstalled to reinstall only to discover I can’t see the code🙁