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Alta turning off itself

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‎06-13-2020 22:11 - last edited on ‎01-29-2021 14:00 by Moderator Alum

‎06-13-2020 22:11 - last edited on ‎01-29-2021 14:00 by Moderator Alum

Hi, I have a Fitbit Alta however every few hours I have to reset the band as it completely turns off. Is there anything that can be done to stop this happening?.

 

 

Moderator Edit: Clarified subject

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‎01-29-2021 14:02 - last edited on ‎08-26-2024 04:45 by Fitbit Moderator

‎01-29-2021 14:02 - last edited on ‎08-26-2024 04:45 by Fitbit Moderator

Welcome to the Community, @matthewperfect.

Thanks for troubleshooting this turning off issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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