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Alta will no longer sync!

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‎05-25-2021 13:08

‎05-25-2021 13:08

My Alta will no longer sync. In fact it stopped syncing on April 29th. Now I tried several times to reset it up on my Fitbit account but it does not recognize the device! Thanks a lot Fibit for basically not recognizing your product! Yes, I know you stopped making this version of a tracking device, but really? It stopped syncing without notice! Waste of money!

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‎05-25-2021 23:53

‎05-25-2021 23:53

Exactly the same issue is happening with me. Only way I can get support is to phone them but due to my anxieties this isn't as easy as it sounds so been sitting without mine for almost over a month. So pissed off 

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‎05-26-2021 21:49

‎05-26-2021 21:49

Im going to try and reach out to them tomorrow, but if no solution just make it public and more people will gravitate to samsung devices. There should be a resolution to getting us back paired especially if its still in here

 

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